John Thornton Chevrolet - Service Center

I bought my 2012 Chevy Cruze at this dealership on 2-10-12 I have brought my car to this service center for at least 90% of everything ever completed on it. I do this as a means for me to develop my confidence I have brought my car to this service center for at least 90% of everything ever completed on it. I do this as a means for me to develop my confidence in a business that I am working with. I have always felt that it helps with my rapport of the service reps that I deal with. My concern with this visit is the price of the invoice. I didn't realize until I got home how the invoice was broken down and I'm very concerned that I paid $472.33 for one item. When I return back in town after the holiday I would like someone to help me understand this invoice. I'm not questioning anyone's integrity but rather trying to understand this better as to why something cost so much. Others have asked me why I always take my car to the dealership and my response is always because I trust them and I don't wish to have that trust falter in any way. I look forward to a response in this matter. Thank you More

Oil change Everyone was friendly and work was finished in a timely fashion. I appreciate the reminders to keep me on task with my vehicle maintenance. I would Everyone was friendly and work was finished in a timely fashion. I appreciate the reminders to keep me on task with my vehicle maintenance. I would recommend Thornton Chevolate to everyone. More

easy process Toke my car for basic maintenance oil change, tire rotations there was a click noise when I reverse the car it was a ribbit that needed to be tightene Toke my car for basic maintenance oil change, tire rotations there was a click noise when I reverse the car it was a ribbit that needed to be tightened the wait was about an hour and a half I were comfortable sitting at waiting area watching tv did not even realize the time til they call my name am happy with the service and every one was kind More

In and out Just had a routine service done on my 2016 Malibu Premier. I checked in at 9:50 and drove away from the service bay at 10:40. That is what I call serv Just had a routine service done on my 2016 Malibu Premier. I checked in at 9:50 and drove away from the service bay at 10:40. That is what I call service. Thank you John Thornton More

Alert analysis In addition to regular oil change and all- points check out, the John Thornton service team also did an excellent job diagnosing an electrical drain o In addition to regular oil change and all- points check out, the John Thornton service team also did an excellent job diagnosing an electrical drain on my battery & charging system. Culprit was a small dash cam ... no other blingy add-ons. Great work and very professional! More

Awesome service Great service and they take care of me, every time I go.. great oil change, tire rotation, windshield wipers replaced. Plus they help me saved money w Great service and they take care of me, every time I go.. great oil change, tire rotation, windshield wipers replaced. Plus they help me saved money with coupon.. More

Great experience. Great experience, even had a shuttle rider to deliver a phone cable to my wife while my car was worked on. Thanks to everyone while I was there. Great experience, even had a shuttle rider to deliver a phone cable to my wife while my car was worked on. Thanks to everyone while I was there. More

Very disappointed Customer As a customer of John Thorton since 2009, I purchased from the used car division and had been very satisfied with the exceptional, professional and co As a customer of John Thorton since 2009, I purchased from the used car division and had been very satisfied with the exceptional, professional and courteous service received for years. In 2018 I purchased a new Chevrolet and of course, returned to John Thornton for service because of previous satisfaction. Only to be greeted with unbelief! There is a new attitude in the air there. On my third visit with my new vehicle, I am outdone. Service was so unacceptable that I retrieved my vehicle and went elsewhere. It is clear to me that my patronage is no longer valued. Goodbye John Thorton Chevrolet. I pray for the return of exceptional Customer service from your service department. One bad review will take away more business than 20 good reviews bring. Regretfully I Jacobs More

Some days hit or miss with customer service I wished they had more detailed notes so that when you had to call several times, they could just read the notes and everyone would be on the same pag I wished they had more detailed notes so that when you had to call several times, they could just read the notes and everyone would be on the same page. I also hate the fact that they charge a diagnostic fee for each part of the car. They should diagnose the car itself and tell you whats wrong and not go by what the customer may think is wrong. They are supposed to be the experts. More

Good service The detailed workmanship was excellent. My problem was solved. Love the coffee and cookies. The waiting area was very comfortable. The problem and pri The detailed workmanship was excellent. My problem was solved. Love the coffee and cookies. The waiting area was very comfortable. The problem and price was explained to me before any work was done. This is good, no surprises. More