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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,519 Reviews

1,519 Reviews of John Thornton Chevrolet - Service Center

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January 08, 2020

service i would love to see a showroom of classic chevys. no better way to wait for service than to check out classic cars. i will use them for maintenance on More

by zacdrury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Adkison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Conyers
Feb 07, 2020 -

John Thornton Chevrolet responded

Did we clean it up? Thanks for you business.

January 08, 2020

Great Service Thanks to the staff, this was a great experience. People are so nice and they completed the job in good time. Hats Off The Staff Rocks. More

by RHMOSLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly King
Feb 07, 2020 -

John Thornton Chevrolet responded

Thanks!

January 08, 2020

Good Customer Service on time, all service was done, good custom service, asked you question and answer all your question in time manner, next check-up for you More

by SANDRASBRINKLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Yearta, Matt Conyers
Feb 07, 2020 -

John Thornton Chevrolet responded

Thank you for your feedback.

January 03, 2020

great they paid attention. There was good service, They kept me updated. Customer lounge was clean and comfortable. Jarod took care of my needs and was sur More

by g.weidman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2020 -

John Thornton Chevrolet responded

Thank you for your business.

January 01, 2020

poor communications between Departments Came to Thornton to do oil change, emissions testing and recall and also wanted to extend warranty. Sat. 3 hours, Monday 2 1/2 hours, Tuesday 2 1/2 ho More

by BHONIKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Too many to count. Emissions (Steve White) took 2 days because of the recall. Warranty inspection took 2 days., Molly King
Feb 04, 2020 -

John Thornton Chevrolet responded

Thanks for your feedback. I will let the proper manager know of this asap!!

January 01, 2020

Fabulous job The staff was very friendly and communicative during the repair process and I’m so grateful for all they did and in a timely manner. More

by jessica25harper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie Williams
Feb 07, 2020 -

John Thornton Chevrolet responded

We appreciate you.

January 01, 2020

Service Appointment My service writer Tim Yates was awesome in taking care of my needs. First class customer service and the utmost respect. Was very attentive to my conc More

by BLCS5450
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2020 -

John Thornton Chevrolet responded

Thank you!

December 31, 2019

They took my car on Saturday and made the needed repair. Bought my car in for oil change and they found a need brakes. They were able to complete on Saturday and also found a screw in one tire and also repai More

by STROUDANN7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Molly King
Feb 07, 2020 -

John Thornton Chevrolet responded

Thank you

December 28, 2019

Always great The service department always goes above and beyond to ensure my vehicles are well taken care of. There’s always a loaner vehicle provided for my visi More

by HLMPSU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve & Donna
Feb 07, 2020 -

John Thornton Chevrolet responded

Thank you

December 23, 2019

Service was good All good service was treated with respect very nice waiting area all work was in a timely fashion will definitely come back for service soon More

by MCCR1597
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Conyers
Feb 07, 2020 -

John Thornton Chevrolet responded

Thanks!

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