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John Thornton Chevrolet - Service Center
Lithia Springs, GA
1,519 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,519 Reviews of John Thornton Chevrolet - Service Center
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February 28, 2020
Thank You as always! Tim you really go above and beyond for your customers. My wife and I both appreciate the genuine concern you have. You made an emergency situation a Tim you really go above and beyond for your customers. My wife and I both appreciate the genuine concern you have. You made an emergency situation a lot easier with just doing a little bit extra. I don't even know it was extra until I had to deal with another service tech who answers to all my questions were no and/or you should do that yourself. So again thank you Tim for your outstanding customer service. The Adams' More
by elainejohnson01
Verified CustomerEmployees Worked With
February 27, 2020
The service department has treated me with respect and serviced my truck as they told me. Still not happy with the ride, road noise in right rear door, drivers seat (very disappointing) and the hoods abil serviced my truck as they told me. Still not happy with the ride, road noise in right rear door, drivers seat (very disappointing) and the hoods ability to hold water. Johnny Freeman More
by jjf4554
Employees Worked With
Matt Conyers
February 26, 2020
Great experience! The wait was short and everything was done right. I would recommend Thornton Chevrolet to any of my friends who need a good service center. Good exp The wait was short and everything was done right. I would recommend Thornton Chevrolet to any of my friends who need a good service center. Good experience! More
by BARBDW
Employees Worked With
February 26, 2020
Extra Key Fob We recently purchased a used suburban and it came with one key fob. I asked for them to order an extra one and I would pay for it. When the key fob c We recently purchased a used suburban and it came with one key fob. I asked for them to order an extra one and I would pay for it. When the key fob came in we were not notified. Only after I asked did I know that it had came in. I set up an appointment with the sales rep and he acknowledged. When my wife showed up the key had not been cut for the key fob. She was told it would only take 30 minutes and then she would be on her way. Did I mention she had our three year old and our six month old. Key word "made an appointment". Anyways after about an hour and a half in the key was cut. Then it has to be programmed. After another hour and a half it was ready to go. Same deal when we purchased the car. We agreed to a price and told the sales rep when we would be there that afternoon to pick the car up. I would have thought the paper work would have been prepared but it wasn't. We sat there for over an hour and watched our rep fill out all the documentation. I typically don't leave negative reviews but come on man. Anyone that has young children can understand my frustration. Nice used car at a good price with a nice rep but be prepared to spend some time at the dealership. More
by nmorrow0
Employees Worked With
February 24, 2020
Jarrod Powell always takes care of my Service needs in a timely manner and is Great at relaying information on your vehicle for current and future service needs. Great Job Jarrod! timely manner and is Great at relaying information on your vehicle for current and future service needs. Great Job Jarrod! More
by RHAYES6
Employees Worked With
February 21, 2020
Great care and service first! I thoroughly enjoyed my experience at Thornton Road. The professional care and thoroughness with the service was awesome! I enjoy a great customer ser I thoroughly enjoyed my experience at Thornton Road. The professional care and thoroughness with the service was awesome! I enjoy a great customer service experience. The added touch was that it was raining and the service was top notch and I had my door opened for me and just genuine care. I appreciate that! Unfortunately, I don't remember the names, but it is the service man who helped me throughout my service who was awesome and the man who opened the door for me. Thank you! More
by SCLERK2002
Employees Worked With
unsure
February 20, 2020
My truck needed some service and their service department was excellent they got right on it and repaired the vehicle within one business day and even gave me a loaner vehicle . was excellent they got right on it and repaired the vehicle within one business day and even gave me a loaner vehicle . More
by markstoelzle
Employees Worked With
T M Sinclair, Vance Robinson
February 20, 2020
Great service and shoot straight, I travel from Cumming because I trust both the sales and service team at John Thornton Chevrolet. They have taken care of my family for years. because I trust both the sales and service team at John Thornton Chevrolet. They have taken care of my family for years. More
by garyroyal
February 20, 2020
Was taken care of promptly Dealership personnel very helpful. Repair work done promptly. Loaner car was very clean and personnel handled it promptly. Was pleased with everythin Dealership personnel very helpful. Repair work done promptly. Loaner car was very clean and personnel handled it promptly. Was pleased with everything and everyone over all. More
by JKA543
February 20, 2020
Always a pleasant experience with car service I love getting my car service at John Thornton. They are organized with or without an appointment, and they don't try to get you to fix a lot of thin I love getting my car service at John Thornton. They are organized with or without an appointment, and they don't try to get you to fix a lot of things after they get your car back in service. Every time you get your oil changed, they rotate your tires and tap off your fluids. The best part is when it's time to pay - less than I expect, every time. If you want friendly service, and with care to your car - please trust them to repair and please. Thank you for another great experience at Thornton Chevrolet, Lithia Springs, GA More
by rita.mckenzie
