John Thornton Chevrolet - Service Center

Great Service! No concerns Fred even took my call from the hospital undergoing his own personal emergency. TALK ABOUT COMMITMENT!! WoW! No concerns Fred even took my call from the hospital undergoing his own personal emergency. TALK ABOUT COMMITMENT!! WoW! More

Great service and excellent customer service! Explanation of costs was very clear and professional. A very positive experience indeed! Explanation of costs was very clear and professional. A very positive experience indeed! More

Quick oil change. I was in and out in less than 30 mins and that’s great for a Saturday. Awesome customer service. I was in and out in less than 30 mins and that’s great for a Saturday. Awesome customer service. More

John was great. Made the transaction easy. I am still waiting for a few bulbs to come in that are supposed to be replaced. Made the transaction easy. I am still waiting for a few bulbs to come in that are supposed to be replaced. More

Bryon is so easy to work with! He always knows exactly what needs to be done to my truck! He always knows exactly what needs to be done to my truck! More

I took my truck to this dealership for repair on 8/22/25 and my experience was TERRIBLE. They said I needed front struts replaced, a motor mount and an alignment. Not only did they quote me parts cost that and my experience was TERRIBLE. They said I needed front struts replaced, a motor mount and an alignment. Not only did they quote me parts cost that were DOUBLE the going rate for the parts, they charged me a $348 diagnostic fee for a service that was covered by my warranty, which by the way they originally quoted as $483 before saying they miscalculated. The sheer RUDNESS of the service tech Reagan is unfathomable, she literally told me that me questioning why they were overcharging me for everything was "neither here nor there". Such an unprofessional service department. TERRIBLE!!! SCAM!!! More

Once my vehicle was done, it took at least 30 more minutes before I went to the desk to ask if it was ready. It was only then, I was told it was complete. Consider tightening this process up and it’ll minutes before I went to the desk to ask if it was ready. It was only then, I was told it was complete. Consider tightening this process up and it’ll be a five star service. More

My service was good. My service guy was good except that he laughed off an issue and kind of dismissed me when I told him my car has had since purchase - he said I just My service guy was good except that he laughed off an issue and kind of dismissed me when I told him my car has had since purchase - he said I just need to break it in to get the brakes to stop squealing, which upset me, as I have had the car for a year, but I just wasn't in the mood to continue to be dismissed, so I just shut up about it. I will continue to bring my vehicle here for service but hopefully the next visit I will be taken seriously about an issue More

John Johnston was very patience with me on buying my 2025 truck. He was very knowledgeable on the truck also. truck. He was very knowledgeable on the truck also. More

Excellent customer service and efficient car services delivery. Very dependable and time conscious. I will recommend this Dealer to anyone who crave for better service delivery. delivery. Very dependable and time conscious. I will recommend this Dealer to anyone who crave for better service delivery. More