John Thornton Chevrolet - Service Center

I have been a customer for over 15 years and Matthew was the best service advisor that I experienced. Such a better experience than before. Please keep up the great work and Matthew is a great model for t the best service advisor that I experienced. Such a better experience than before. Please keep up the great work and Matthew is a great model for training staff. More

The oil service was faster than initially estimated and staff was friendly. I would recommend to anyone. staff was friendly. I would recommend to anyone. More

Unprofessional, unorganized, dishonesty, awful communication and more. We purchased a camaro from them and it was delivered but the oil was not changed yet the oil life was reset. Also after the s communication and more. We purchased a camaro from them and it was delivered but the oil was not changed yet the oil life was reset. Also after the sell, Tyler communication nearly ceased when addressed about the follow up status on the reimbursement check sent out via USPS regular mail that ended up being lost yet the dealership saw more urgency in sending out two documents for signatures that they forgot about they sent it ups overnight. The service department reset the engine oil life on an almost $50,000 Camaro and did not perform the actual oil change service that's not good at all it's very untrustworthy thing to do and shows how much they actually care about a customer post sell for things they neglected. They could have easily gotten away with the wrongdoing if we didn't know about it but we are a family with many Chevy including previous Camaros. They should have sent the check overnight just the same as they did the other documents but it shows their true colors. There will be reviews and a video warning other potential customers to simply beware of this. That is unacceptable to reset oil life and not actually do the service on someone's almost $50,000 vehicle or even if it was a $2,000 vehicle, don't reset oil life without changing the fluids just to try to save time and money when they still were caught up in this situation. It's not right. So we are still awaiting the reissue of the check which should be even more than the $139 reimbursement just for the inconvenience and awaiting for a small minor piece that was missing from over the strut which has no reason to have been missing from a car with only 1k miles at the time. Mr. Derrick Strickland and Mr. Tyler were our points of contact and things changed after they received our money and delivered the car. Will not be letting my Corvette and Camaro and Silverado loving friends do business here as I previously thought I would. Was even planning to buy another vehicle from them but after what they did to us, we will not be recommending them. Losing documents on a remote deal and needing more documents signed two weeks after the deal was done and bank check was cashed is ridiculous. Then to have Tyler tell me if a $5 dust cover for strut tower will keep them from getting a negative review they will do it is unacceptable when u should be motivated to get the part because it's the right thing to do. The biggest problem is resetting engine oil life and not performing the work makes us wander how many times this dealership has done this which is why we are going to share this info on social media because nobody deserves to have this happen to them especially how expensive things are these days. More

I've been a Thornton Chevrolet customer since 2005 and have been happy with their Service Department over the years, with them taking care of all of my vehicle maintenance and tire needs since 2010. It's have been happy with their Service Department over the years, with them taking care of all of my vehicle maintenance and tire needs since 2010. It's always nice to see familiar faces when I come in for service, and Jarod Powell, my service advisor on my latest visit for tires and oil change, etc., has helped me a number of times over the years. More

Matt was amazing thanks a million he got my car back faster then expected. Thanks. faster then expected. Thanks. More

Nice work there mate keep up the good work and I will keep checking in keep checking in More

Great friendly customer service. always a warm welcome with knowledgeable help. Great service and great products always a warm welcome with knowledgeable help. Great service and great products More

Could not wrap my mind around the $10. 00 shop fee, when you charge $100.00 to install a battery. Advance auto install a battery for free when you purchase it. But I’m a loyal customer of 00 shop fee, when you charge $100.00 to install a battery. Advance auto install a battery for free when you purchase it. But I’m a loyal customer of Thornton. So who knows if I’ll come back. More

Service Dept. made sure I knew my appointment was coming with texts and calls prior to my appointment. Service was in and out with no issues. made sure I knew my appointment was coming with texts and calls prior to my appointment. Service was in and out with no issues. More

Outstanding service. Great communication, great price! They got me exactly what I wanted. Highly recommended Great communication, great price! They got me exactly what I wanted. Highly recommended More