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John Thornton Buick GMC

Carrollton, GA

4.8
414 Reviews
PROVIDING VEHICLES, SERVICE, AND PARTS TO CARROLL COUNTY, DOUGLAS COUNTY AND SURROUNDING AREAS TO CADILLAC, BUICK, AND GMC CUSTOMERS John Thornton Buick GMC is proud to be your Buick GMC Dealer for all of West Georgia by providing quality automotive services and unrivaled customer service. We're guaranteed to have the perfect vehicle to suit your lifestyle and budget requirements in our impressive selection of new Buick, GMC, or Cadillac vehicles and used vehicles. At John Thornton, our philosophy has always been to foster long-term relationships with our customers. When you're searching for new Buick, GMC, or Cadillac models, quality used vehicles, affordable loan and lease options, routine maintenance, auto repair, or genuine OEM auto parts, head to John Thornton Buick GMC in Carrollton!
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1492 N Hwy 27

Carrollton, GA

30117

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Showing 414 reviews

February 12, 2021

The service department always treats me right. They tell you like it is and never try to sell you untruth. I recommend them to anyone. More

by JASON.W.BROWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Packard
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! Our service team is there to help keep your vehicle running smooth and we are happy to assist.

February 12, 2021

Great customer service and the techs are great. They really work with you to understand what your concerns are. It took several visits but they seem to have found the problem More

by joecogdill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

John Thornton Buick GMC responded

We are so glad that we could work with you to get your concerns resolved. Thank you!

February 12, 2021

The staff at John Thornton Buick GMC are very curtious and professional. They got my car in and out quickly. I definitely recommend having your car serviced here. Ty More

by drussell5669
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! Our service team is happy to help.

February 11, 2021

As usual everything went smoothly. I am grateful for the phone call reminding me that I needed to come in for service. Thank you all. More

by Pamela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! We are happy to help and appreciate your continued business.

February 11, 2021

Good people trying hard to service their customers. Knowledgeable courteous easy to get along with. Service department personnel very professional. Certainly will return to dealership for future needs More

by tedcrews1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Packard
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! We are glad that our team could help and look forward to doing so more in the future.

February 10, 2021

It was INCREDIBLY SLOW. So very slow. There was physically going back and forth between two buildings by staff to work on my deal as though they couldn't call. Nobody seemed to care that it was tak More

by pnutmama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dodson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Isabelle Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you for your feedback. We strive to assist our customers in a timely and professional manner and apologize if you feel your visit didn't reflect that.

February 09, 2021

Bill was extemely knowledgeable and nice to work with..delivery guys were top notch! It was a great experience! Nice to know great customer service still exist! More

by BCGARDNER5650
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Kent
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We are so glad that Bill and the rest of our team were able to assist you with a great experience purchasing your vehicle.

February 09, 2021

Steven helped me get right in due to my being late for my appointment. He explained what in addition to my requested service was required, and the cost for doing so. I was treated in a courteous and professi More

by JTGILBERT2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Fordham, Steven Packard
Feb 13, 2021 -

John Thornton Buick GMC responded

We are so glad that Steven could assist you with keeping your vehicle well maintained and on the road. Thank you for your review!

February 08, 2021

I was very pleased with the service me and my wife received at this dealership. Bill was very patient with us as we were trying to decide on a vehicle to purchase. Big thanks goes out to the new car s More

by kgrier9321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Cheatwood, Bill Kent
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you for your recommendation! We are so glad that Bill, Ryan, and Shannon were able to assist you with finding the best vehicle for yall. Enjoy your new vehicle.

February 07, 2021

As my wife and I were waiting on finance manager, I told her this was the easiest experience I’ve had trading trucks. Mr. Teal was great to work with. More

by rdgarner62@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Teal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We strive to make the vehicle purchasing experience an enjoyable one and are so glad that Nathan could help give you that experience.

Feb 13, 2021 -

rdgarner62@yahoo.com responded

Great experience, I’ve never traded so quickly. Salesman Teal was awesome.

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