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John Thornton Buick GMC
Carrollton, GA
424 Reviews
PROVIDING VEHICLES, SERVICE, AND PARTS TO CARROLL COUNTY, DOUGLAS COUNTY AND SURROUNDING AREAS TO CADILLAC, BUICK, AND GMC CUSTOMERS
John Thornton Buick GMC is proud to be your Buick GMC Dealer for all of West Georgia by providing quality automotive services and unrivaled customer service. We're guaranteed to have the perfect vehicle to suit your lifestyle and budget requirements in our impressive selection of new Buick, GMC, or Cadillac vehicles and used vehicles. At John Thornton, our philosophy has always been to foster long-term relationships with our customers. When you're searching for new Buick, GMC, or Cadillac models, quality used vehicles, affordable loan and lease options, routine maintenance, auto repair, or genuine OEM auto parts, head to John Thornton Buick GMC in Carrollton!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 424 reviews
April 24, 2019
Horrible I was interested in a truck they had online so I end up talking with 3 different people and told at least 2 of them I was doabled. They asked me how l I was interested in a truck they had online so I end up talking with 3 different people and told at least 2 of them I was doabled. They asked me how long before I could be there I told them it was over a 2 hour drive for me and they called me about half way there to see how far I was but when I got there no one seemed to want to help me then I was told the truck was not ready for sale because the a.c. didn't work among other things I had my financing already approved and was ready but didn't get the truck they were supposed to call me when it was ready never heard a word from them then I find out its sold. Really...... Great way to do business More
by Waste of time 123
Employees Worked With
Didn't even get their names
November 13, 2018
Terrible Sale Service My husband and I drove 2 1/2 hours to look at a vehicle. We were very serious about it since we were having to drive so far. The greeting was terrible My husband and I drove 2 1/2 hours to look at a vehicle. We were very serious about it since we were having to drive so far. The greeting was terrible. We did not even know the young mans name who ‘helped’ us. We told him the truck we were interested in. He said ‘What do you want to know about it?’ Very odd way to put it. Also, it was pouring down rain that day. He grabbed himself an umbrella (we fended for ourselves). Instead of offering to pull the vehicle up to the building, we had to walk out to the lot. It was the small things. They definitely did not want to sell a vehicle. He said the prices are ‘concrete’. I understand that but it was $2,000 over retail. Also, if you aren’t going to negotiate on overpriced vehicles, you need to have better service than that. Terrible experience. I would NOT recommend to ANYONE. Service emailed us and we explained all of the above to them. You could tell they were not concerned. More
by davis14
Employees Worked With
John
February 21, 2018
Always Great! Everytime I visit Walker Cadillac they are very friendly and listen to my concerns. They have done all the work on my vehicle so far and will continue Everytime I visit Walker Cadillac they are very friendly and listen to my concerns. They have done all the work on my vehicle so far and will continue to work on it. More
by Matthew L.
Employees Worked With
Steven, Matthew, Mrs. Bobby
March 06, 2017
Poor Service I was charged over $1600 for an antifreeze leak that I was assured was 100% fixed when I picked up my car. After a few days I noticed the leak was bac I was charged over $1600 for an antifreeze leak that I was assured was 100% fixed when I picked up my car. After a few days I noticed the leak was back. I took my car back to Walker Cadillac Buick GMC and was told by the service department that it was another issue. The customer service was very rude and nasty. Before they started work on the car I asked them to complete a full inspection and to let me know all that was wrong. Now that the car is still leaking antifreeze, and they have ripped me off, they don't want to take responsibility for not doing the job right. Basically I just paid them to do nothing. I wouldn't recommend their service to anyone. More
by Unsatisfied Customer
Employees Worked With
Matthew
