John Thornton Buick GMC

BEWARE: Purchased 2022 Sierra 2500 HD on July 28,2022. On August 27th, we noticed back bumper bent. Looks like it happened during delivery from car hauler. Contacted dealership immediately. Ask us to brin On August 27th, we noticed back bumper bent. Looks like it happened during delivery from car hauler. Contacted dealership immediately. Ask us to bring it by to look/review. Took to dealership August 29th, was told they would see what they could do and get back with us. We called multiple times leaving a message with no response. Called again on September 7th and threaten to call Mr. Thornton before we got a call back. Was told they would meet us halfway and get us a bumper at dealership cost and call us back within 24 hours. Again no response. Called sever more times left multiple messages for Ryan Dodson and to this day no response. We realize we did not catch the bumper issues till after the fact, but expect them to keep their word. Filed a complaint with BBB. They responded to BBB and said that they offer to fix the truck at dealership cost and we refused. This is a LIE, we were told that but they would never contact us with a price even after multiple calls to the dealership. Reviewed their reviews on website and it appears they have a hard time calling people back when there is an issue. They have yet to call us and guess they never will. Gene Wooten I wanted to give an update. Surprisingly enough 2 days after our post we did receive a call with the offer and quote to purchase a bumper at dealership cost. We did purchase and have since replaced the bumper. I wish it had not taken this review to get them to keep their word but they did finally come around 3 months later because a bad review. I did not want to do this but this is what it took. Please carefully inspect your vehicle before pulling it off the lot. Gene More

While trying to potentially purchase a truck with them from online add, they took my information and said nothing. After I reinquired, they told me the vehicle had been sold, do I have interest in another from online add, they took my information and said nothing. After I reinquired, they told me the vehicle had been sold, do I have interest in another. Would have appreciated it had told me up front that what I was interested in was not available instead of leading me along to get my info. More

I inquired about a specific vehicle on cars.com. I receive useless emails from Kathryn Harris, Internet Sales Specialist, with no specific information about the vehicle I was interested in. I replied receive useless emails from Kathryn Harris, Internet Sales Specialist, with no specific information about the vehicle I was interested in. I replied letting her know she did not answer my question. Now after months of continued annoying sales emails, but never a personal response I am posting this review. More

Horrible sales experience don’t buy from them. They told me I couldn’t buy a new Yukon from them because I wouldn’t use them to finance. I was told by AJ that cash isn’t king finance is key. Wow instead of me I couldn’t buy a new Yukon from them because I wouldn’t use them to finance. I was told by AJ that cash isn’t king finance is key. Wow instead of taking cash in hand they would rather wait to collect money off of someone that has to get a higher interest rate. In all my 44 years I have never heard of anything like this before. Thank you all for wasting my time I could have went to a different dealership instead. Now the other dealership Yukon is sold but atleast they are willing to look for me another one. Customer service isn’t key there so if you expect to be treated equally you won’t find it at this dealership. More

Great service and friendly sales rep. Had to wait to long to get vehicle ready for pick up after letting salesperson know that we will be picking up vehicle the next day or next day after that. to get vehicle ready for pick up after letting salesperson know that we will be picking up vehicle the next day or next day after that. More

Very dishonest and not friendly. When they sale you a car they don’t care about helping you anymore. All they care about is making a sale. They were making fun of a customer I guess they didn’t think I could they don’t care about helping you anymore. All they care about is making a sale. They were making fun of a customer I guess they didn’t think I could hear them. More