Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
John Thornton Buick GMC
Carrollton, GA
413 Reviews
PROVIDING VEHICLES, SERVICE, AND PARTS TO CARROLL COUNTY, DOUGLAS COUNTY AND SURROUNDING AREAS TO CADILLAC, BUICK, AND GMC CUSTOMERS
John Thornton Buick GMC is proud to be your Buick GMC Dealer for all of West Georgia by providing quality automotive services and unrivaled customer service. We're guaranteed to have the perfect vehicle to suit your lifestyle and budget requirements in our impressive selection of new Buick, GMC, or Cadillac vehicles and used vehicles. At John Thornton, our philosophy has always been to foster long-term relationships with our customers. When you're searching for new Buick, GMC, or Cadillac models, quality used vehicles, affordable loan and lease options, routine maintenance, auto repair, or genuine OEM auto parts, head to John Thornton Buick GMC in Carrollton!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 413 reviews
September 02, 2023
've purchased three cars before visiting John Thornton Buick GMC, and this experience was the best car purchasing experience I've ever had for two reasons: our salesperson Rodney, and the prices of the ve Buick GMC, and this experience was the best car purchasing experience I've ever had for two reasons: our salesperson Rodney, and the prices of the vehicles. Rodney was an honest man to buy a car from. I didn't know honesty and integrity still existed in car sales based on my previous car purchases. I always felt like other dealerships were trying to hide something from me, motivated to maximize their profit on me. Rodney was transparent and not pushy. That went a long way in persuading my wife and I to move forward with the car purchase. For once we felt like we were not being taken advantage of. Thank you so much, Rodney. The second reason why the experience was amazing was the price of the vehicle. It was the most competitive pricing within an hour of Atlanta. We're very happy with the deal we made. In summary, if you see a car you like at this dealership and you're looking at reviews of this store to decide if you think you'll have a good experience or not, heed this review and get in touch with Rodney directly, and you'll see why I took the time to write this review. More
by bfoy
Employees Worked With
August 03, 2023
While there purchasing our XT4 I was concerned about being able to get groceries out of the back, I am handicapped and cannot reach to the back. Justin told me he would be sure to get me a cargo net, it being able to get groceries out of the back, I am handicapped and cannot reach to the back. Justin told me he would be sure to get me a cargo net, it has been 3 months and I have not received one as of yet. We went down one time to pick up floor mats and he told me it was on back order, but he would mail it to me as soon as they came in. I also talk to Ryan the sales Manager and he said he would check on it and get back to - NEVER CALLED BACK. You are only as good as your word. And their word isn't good, you promise customers something and don't follow through on your word. I called again today and had to leave a message - let's see if anyone calls me back. I love my car, but I also need sincere customer service also before I would return to them or even recommend them to a friend. They didn't hastate to take our check but can't even return a phone call!!!!!! Charlene C. A dissatisfied customer! 08/03/2023 My cargo net arrived today, thank you Justin for you keeping your promise and following through on my phone call. I appreciate your prompt response. Thank you I appreciate your help. More
by char.cearns
June 06, 2023
Great dealership with great people with excellent sales experience. Glad I was able to connect with Isaiah. experience. Glad I was able to connect with Isaiah. More
by dirtking365
Employees Worked With
May 06, 2023
Isaiah was an amazing person to work with! I would refer him to family and friends! I would refer him to family and friends! More
by sasha.brown
May 03, 2023
Prices were great and they even delivered it 6. 5 hours away. But they were very pushy on the financial end. We had a draft check from our credit union but they were not willing to wait until the fu 5 hours away. But they were very pushy on the financial end. We had a draft check from our credit union but they were not willing to wait until the funds cleared. Even though I wired $20k as a deposit. They were relentless about financing in house so we could complete the deal in a hurry. More
by Tredlin05
April 16, 2023
Great job, went above and beyond to help find a way to get the right terms for my gmc truck get the right terms for my gmc truck More
by robertcostley
Employees Worked With
April 15, 2023
Don’t negotiate with this dealership over the phone, if a customer walks in with a better deal, your phone negotiating means nothing. They will sell the vehicle to the walk in. Very poor business practice. customer walks in with a better deal, your phone negotiating means nothing. They will sell the vehicle to the walk in. Very poor business practice. More
by Roger
Employees Worked With
March 30, 2023
As the dealership was in GA and I am in SC there was lots of phone conversation. Glenn helped me through the process and we got a lot done before we arrived. The car was like new and we were happy with it. T of phone conversation. Glenn helped me through the process and we got a lot done before we arrived. The car was like new and we were happy with it. The car hit all of our criteria. We tidied up a few details and overall it was a pleasant experience. I would strongly recommend this dealership to anyone in the market. More
by Logdog 56
