John Thornton Buick GMC

I am the daughter of an 85 year old customer. I brought her vehicle in to be serviced since she is at high risk for COVID. While the service I received was good, I couldn’t have been more disappointed in t her vehicle in to be serviced since she is at high risk for COVID. While the service I received was good, I couldn’t have been more disappointed in the lack of concern for customers during a pandemic. Sadly, I, my husband, and my sister were the only ones wearing a mask. Not a single employee or customer in the very small waiting room were wearing masks. No sign asking customers to wear a mask. I saw one sign saying the waiting room had been disinfected, but what good is that with employees and customers moving through the room eating and touching everything. Of course, prominently displayed was a disclaimer that the dealership could not be held liable if someone catches COVID. I am still shocked at the lack of concern for customers’ safety. More

I arrived on time, and Steven took my car right in for service. He mentioned that my CT 6 had a recall on the parking brake. They took care of that while I was there. Everything was done in a timely ma service. He mentioned that my CT 6 had a recall on the parking brake. They took care of that while I was there. Everything was done in a timely manner. More

It is aLways a pleasure to come to this dealership for my service work. They are Always professional and courteous. I’m sorry that at this time I don’t remember their names.. service work. They are Always professional and courteous. I’m sorry that at this time I don’t remember their names.. More

Awesome to work with along with finance manager! Quickest closing I’ve ever had! Thayer were a an awesome experience and I had zero intention of buying that day. Quickest closing I’ve ever had! Thayer were a an awesome experience and I had zero intention of buying that day. More

Professional, Honest, no pressure. Worked to meet our budget limit. We feel that we got a fair deal. Very pleased with the used jeep. When we arrived to pick it up from out of state it was exactly as the budget limit. We feel that we got a fair deal. Very pleased with the used jeep. When we arrived to pick it up from out of state it was exactly as they said it was. More

I appreciate that Thornton’s found the serious problem with my’09 Lucern, located the necessary part and completed the repair all on the same day! with my’09 Lucern, located the necessary part and completed the repair all on the same day! More

They are so professional and courteous.Tanya, was so They are so professional and courteous. Tanya, was so good about getting down to the problem and solving it with my TVs. Everything was fixed throug They are so professional and courteous. Tanya, was so good about getting down to the problem and solving it with my TVs. Everything was fixed through my warranty program. Thank goodness we got it for our 2016 Denali XL. 😊 More

They are always welcoming and willing to help no matter the situation. I received a rental while they checked my car with no problem. Amazing the situation. I received a rental while they checked my car with no problem. Amazing More

I can’t say enough about John Thornton.... everyone is so so so nice! Everything was so easy! We live 4 hours away and we loved the Navigator they had but our car was totaled so it was going to be hard to so so nice! Everything was so easy! We live 4 hours away and we loved the Navigator they had but our car was totaled so it was going to be hard to get there. They sent us a video walk through of the SUV and we did everything over the phone! Easiest and quickest time we have ever had buying a car! We appreciate all the nice people here and will do business with them again for sure!!! Ken and Todd are the best :). Thanks John Thornton! More

Service was good and employees were friendly but I was disappointed to see that masks were not required or even suggested for customers or employees. Even though I chose to wear a mask I felt very uncomfo disappointed to see that masks were not required or even suggested for customers or employees. Even though I chose to wear a mask I felt very uncomfortable in the small waiting room with unmasked customers. More