Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
John Thornton Buick GMC
Carrollton, GA
414 Reviews
PROVIDING VEHICLES, SERVICE, AND PARTS TO CARROLL COUNTY, DOUGLAS COUNTY AND SURROUNDING AREAS TO CADILLAC, BUICK, AND GMC CUSTOMERS
John Thornton Buick GMC is proud to be your Buick GMC Dealer for all of West Georgia by providing quality automotive services and unrivaled customer service. We're guaranteed to have the perfect vehicle to suit your lifestyle and budget requirements in our impressive selection of new Buick, GMC, or Cadillac vehicles and used vehicles. At John Thornton, our philosophy has always been to foster long-term relationships with our customers. When you're searching for new Buick, GMC, or Cadillac models, quality used vehicles, affordable loan and lease options, routine maintenance, auto repair, or genuine OEM auto parts, head to John Thornton Buick GMC in Carrollton!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 414 reviews
January 08, 2021
Work was completed easy fashion Safety was a concern Work was completed easy fashion Safety was a concern regarding virus no protection provided Getting the parts needed took some time Recall serv Work was completed easy fashion Safety was a concern regarding virus no protection provided Getting the parts needed took some time Recall service Safety was my major concern More
by Sonny boy
Verified CustomerEmployees Worked With
January 08, 2021
Polite and attentive service dept. can do attitude with fast professional service to my vehicle.. thank you and good job. I will continue to carry my vehicles here. fast professional service to my vehicle.. thank you and good job. I will continue to carry my vehicles here. More
by D C Purvis
January 07, 2021
We have bought multiple cars from this dealership when it was Walker and now as Thornton. We have always been pleased with the service and will continue to return for future needs. was Walker and now as Thornton. We have always been pleased with the service and will continue to return for future needs. More
by REV.JEFFMAXWELL
Employees Worked With
Shannon Cheatwood, Bill Kent
January 06, 2021
Awesome Service! They are fast and friendly hometown people! It’s good to know I don’t have to go far to get great Customer Service!! people! It’s good to know I don’t have to go far to get great Customer Service!! More
by jeannac123
Employees Worked With
Shane Hammond, Steven Packard
January 06, 2021
Eric is always so great to work with. He always makes sure we are taken care of and happy with our service! He makes doing business at Thornton a pleasure. sure we are taken care of and happy with our service! He makes doing business at Thornton a pleasure. More
by Kristi A
Employees Worked With
January 05, 2021
The service staff and Steven Packard, my service coordinator were very friendly and attentive to make sure I had a great experience and were very courteous. I had a great experience coordinator were very friendly and attentive to make sure I had a great experience and were very courteous. I had a great experience More
by SALFISH1
Employees Worked With
Stephen Fordham, Steven Packard
January 05, 2021
Took our Buick Envision in for a regular maintenance service......oil change, tire rotation, multi-point inspection. I was in and out in 30 minutes. All personnel I encountered were friendly and helpf service......oil change, tire rotation, multi-point inspection. I was in and out in 30 minutes. All personnel I encountered were friendly and helpful. Price was reasonable. HOWEVER, there was a negative. When I got home and checked under the hood, I found spilled oil residue on the top of the engine that should have been cleaned up. Not the kind of service I am used to from Buick/Cadillac. More
by swilsonatl
Employees Worked With
Steven Packard
January 05, 2021
Employees were all pleasant and friendly. Work was done thoroughly and in a timely manner. It was a completely satisfactory visit and I would strongly recommend this dealer to others. thoroughly and in a timely manner. It was a completely satisfactory visit and I would strongly recommend this dealer to others. More
by nbarnes01
January 03, 2021
Dropped off SUV and got SUV back with same issue after stating it was fixed. I had to drive another 40 miles to bring back due to not being fixed. The issue should have been caught before giving it back t stating it was fixed. I had to drive another 40 miles to bring back due to not being fixed. The issue should have been caught before giving it back to me. More
by Jaquelcook71
Employees Worked With
