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33 Reviews of John Roberts Toyota - Service Center
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August 09, 2019
Nice being ready for my appointment. Service writer was my only contact and he did a great job from start to finish. He explained everything. In and out promptly. Good waiting area. Service writer was my only contact and he did a great job from start to finish. He explained everything. In and out promptly. Good waiting area. More
by D
Employees Worked With
Don't know
July 26, 2019
Very good service, Service is excellent. People are always friendly. Great place to take your vehicle, technicians are smart and know what they are doing. Thanks for the Service is excellent. People are always friendly. Great place to take your vehicle, technicians are smart and know what they are doing. Thanks for the great service. More
by Srvwrtr
Employees Worked With
Jeremiah Kuel
June 10, 2019
Great Customer Service Very friendly and helpful service department! Mr Kuehl is the one I had the most contact with. He went above and beyond what I expected! Very friendly and helpful service department! Mr Kuehl is the one I had the most contact with. He went above and beyond what I expected! More
by Happy customer
Employees Worked With
Jeremiah Kuehl
March 16, 2019
This company is excellent This dealership is excellent in friendliness, knowledge and willingness to solve any problem I would trust them whole heartily. I will return if I This dealership is excellent in friendliness, knowledge and willingness to solve any problem I would trust them whole heartily. I will return if I ever need anything again More
by StubbornPansy
Employees Worked With
March 12, 2019
Service on my RAV-4. Very pleased. Polite. Warm and friendly staff. Pleasant atmosphere in the service waiting area. My grandson enjoyed the snacks. A bright and clean waiting area. Ver Polite. Warm and friendly staff. Pleasant atmosphere in the service waiting area. My grandson enjoyed the snacks. A bright and clean waiting area. Very pleased with my experience at John Roberts Toyota. More
by Bill Campbell
December 06, 2018
Regular service John Roerts Toyota had notified me by mail and text that my next service appointment was due and that I could make my appointment by phone or online. John Roerts Toyota had notified me by mail and text that my next service appointment was due and that I could make my appointment by phone or online. I had a 12 noon appointment. Upon arrival I was handle immediately and was told what service would be performed. One hour later the service dept notified me my vehicle was ready. The gentleman advised me what was performed and would I like to make my next appointment now,which I did. They were very professional. Thank you John Robert's toyota More
by Whaler
Employees Worked With
Jacob
November 22, 2018
Easy and quick From scheduling the appointment online to driving from the dealership, everything was quick and easy. The employees are always very friendly, and I've From scheduling the appointment online to driving from the dealership, everything was quick and easy. The employees are always very friendly, and I've never felt like anything took longer than it should our rushed out the door. More
by leporcbarbu
Employees Worked With
July 26, 2018
From Alabama to Tennessee and a New Service I moved from Alabama to Tennessee and had to find a new dealer to service my Toyota Camry. I found John Roberts and made and appointment.. The needed I moved from Alabama to Tennessee and had to find a new dealer to service my Toyota Camry. I found John Roberts and made and appointment.. The needed 40 mile service was accomplished. I felt very welcomed as a new customer and was treated as a person whom one would want back for business. Overall day was nice and I now have a dealership I can trust. More
by Kevin
Employees Worked With
July 14, 2018
Fast, friendly, professional, efficient. I was able to make an appointment for service on the telephone. They were ready for me when I arrived. They were able to check computer records to det I was able to make an appointment for service on the telephone. They were ready for me when I arrived. They were able to check computer records to determine precisely what service was needed based on prior service and mileage. They have a comfortable waiting area. They worked fast and provided a complete summary of action taken. Everyone I met was friendly and helpful. More
by Pahmeyj1
Employees Worked With
I do not recall the names.
July 09, 2018
Exceeded every expectation I was on my way to Montana from Florida when my car started this weird shimmy and pulling very, very hard to the left. I was nearing Manchester, Tenn. I was on my way to Montana from Florida when my car started this weird shimmy and pulling very, very hard to the left. I was nearing Manchester, Tenn. and I remembered how nice the people were in Manchester (I had lived in Murfreesboro for several years several years ago). I thought I would pull into town and see what I could find. What I found was John Roberts Toyota. When I pulled into the service bays, Michelle greeted me and immediately began helping. The Service Manager Steve jumped right in to help, as well. They both said they would do what they could to get me back out on the road and on my way to my new job in Montana. Next thing I knew, Bob Good came out and explained what was wrong with my SUV and how he could fix it. And he did. I was on way two hours later with two new tires, an alignment, lots of hugs and well wishes. That was a team of a professionals that was understanding, completely knowledgeable and very well-organized. They all played their parts well and I could not have been happier with the results. They were all outstanding. (And it just wasn't for me ... I watched them work with all their customers the same way. It was very, very cool to watch.) More
by cath522
Employees Worked With
Michelle, Steve Cline, Bob Good
