John Roberts Toyota

2011 DODGE DURANGO I just bought a car from John Roberts. The buying experience and service was fine. However, I was informed that the car was properly quality checked b I just bought a car from John Roberts. The buying experience and service was fine. However, I was informed that the car was properly quality checked because, "John Roberts does not sell bad cars" Unfortunately, the moment I got home with the car and opened the glove compartment box - It fell to the floor! I then notified my salesmen and received this response, " Please accept my apologies for the glove box issue. I assure you I had no knowledge of it. I know you may not believe that but I didn't know about it. We inspect all of our pre-owned and make sure they are in the best condition possible but things do get overlooked" Overlooked? Yeah, that is not quality customer service! Not Happy! More

Great experience Quality vehicle at a fair price. Super friendly service without pressure to buy. Answered all of my questions promply via email. Would highly recommen Quality vehicle at a fair price. Super friendly service without pressure to buy. Answered all of my questions promply via email. Would highly recommend this dealer to friends and family. More

My wife and I drove over 90 miles after we corresponded with Rick via internet and had discussed the vehicle (Tundra) we wanted to buy. Rick was courteous and knew the history of the very low mileage truc with Rick via internet and had discussed the vehicle (Tundra) we wanted to buy. Rick was courteous and knew the history of the very low mileage truck we were interested in. He was never pushy and took time with us to go over the vehicle. He explained the Toyota Pre-Owned Certification process and we purchased the vehicle we initially looked at on the website. Both Rick and Tommy were informative through the process and we could not be happier with our experience with them and the whole buying process at John Roberts Toyota. Of the many vehicles we have purchased over our 43 years of marriage this was probably the best experience of them all. We got a like new Tundra with exactly what we wanted for a great price. We couldn't be happier with our experience! The Sanders' Cleveland, TN More

Amazing customer service. Well not buy a car anywhere else. Thank you for helping us find our certified Toyota car at the best price around. God bless else. Thank you for helping us find our certified Toyota car at the best price around. God bless More

first of all i am sure this 4.9 rating is bought and paid for. There is no way with the attitude this place has that they would legitimately have this high of a rating. The attitude throughout this co paid for. There is no way with the attitude this place has that they would legitimately have this high of a rating. The attitude throughout this company could not sustain this high of a rating. And we will see if my rating effects this bogus rating. I was lied to my the sales rep for the company. I was told that Toyota had NEVER changed out a Hybrid battery on a Camry. And just a few weeks ago at the Nashville Auto show three of us talked to a Sales Rep for this company and he said the exact same thing. He also stated that the hybrid battery could have individual cells changed out if it ever went bad. All of the above a lie. My car was taken there and they say the hybrid batter needs to be replaced and when I spoke to Travis Taylor he said they had changed out at least 10 Camry Hybrid Batteries at their lot alone. When I told Travis Taylor what was said, he was mean and belittled me. He told me that he could get Toyota to help me with the battery replacement and how much did i think they should pay. I of course said 100 percent. He then became rude and bullying and condescending toward me. He said we can't help you at all then. Okay, why ask me if you don't want to hear the skys the limit answer. Mr Taylor told me that because I called in a complaint to Corporate Toyota that i was being punished and they would not help me at all. This dealership is full of bullies. Probably starts at the top. I do not recommend this lot or for that matter think twice before you purchase a new Toyota. More

I felt that I was over charged, and got the feeling my repeat business meant nothing. I can't enjoy my truck because of the way my transaction was handled. I am on a limited income and with the 2 transa repeat business meant nothing. I can't enjoy my truck because of the way my transaction was handled. I am on a limited income and with the 2 transactions I estimate this delearship made well over 10,000.00. More

We first contacted Corey via the Internet. He was very friendly, and promptly answered our questions concerning availability and price. We received a great deal on our trade-in. Corey was able to show me friendly, and promptly answered our questions concerning availability and price. We received a great deal on our trade-in. Corey was able to show me several vehicles that fit into our budget. Instead of having us walk the lot, he actually brought the vehicles to us. Once our choice was decided, he was able to push the paper work through in a timely fashion, in the process obtaining a great APR. Thanks to Corey, we are driving a newer better vehicle that is perfect for our family! More

My wife and I thoroughly enjoy our used car bying experience at John Roberts Toyota. Corey Lefevers is the person we dealt with and he was indeed, very helpful. I would certain buy another vehicle experience at John Roberts Toyota. Corey Lefevers is the person we dealt with and he was indeed, very helpful. I would certain buy another vehicle from him. More

I will recommend this dealership to anyone that wants to buy a car. Corey helped me to negotiation of the car i wanted to buy. He was very patient and very good to me. A 5 Star for this dealership. They nev buy a car. Corey helped me to negotiation of the car i wanted to buy. He was very patient and very good to me. A 5 Star for this dealership. They never pressurize me in any way. I am hoping to buy a car from this people again for my fiancee. Thanks John Roberts toyota More

Worked with internet ale manager Corey favor in the purchase of a used Ford pickup truck. The entire staff involved were efficient helpful and courtious. A very plesant shopping experience. purchase of a used Ford pickup truck. The entire staff involved were efficient helpful and courtious. A very plesant shopping experience. More