John Lee's Panama City Mazda

Here I am again. I bought 2010 Jeep Wrangler only to pull the front drive shaft out with my hands the next day. Extended warranty did not cover because oversized tires. They sold me warranty that nev pull the front drive shaft out with my hands the next day. Extended warranty did not cover because oversized tires. They sold me warranty that never was good.. they replaced a drive shaft, oil pan, transmission, PCM computer. Finally just Traded in 2010 Jeep that dealership never got repaired properly. I added new tires since tires on vehicle had multiple plugs in 4 out of 5 tires, new bumper, winch, roof Rack combo Pro Champ light bar $2500 plus accessories Plus $6000 cash when I originally purchased just to get payoff covered. Got 2017 Jeep 3/28/20. Another nightmare. I towed it back to them 4/17/20. Mileage recorded as 59494. Jeff service manager said front differential was powdery with metal shavings in gearbox. Steven head mechanic made adjustments and told me it would be covered under Jeep powertrain warranty. They sent Jeep to Bay Chrysler Dodge Jeep. Mileage recorded there 59294. Bay Jeep had to tell Panama city MAZDA what was wrong with it. They did not see in their numerous multi point inspections.I was asked to come to Panama City on 4/21/20. General Manager Clay and Steven Service Manager took me in shop to show me IMPACT damage on front axle. Said I couldn't have been driving it but 38 miles got put on Jeep. I reached up wiped off excessive grease build up on front axle, differential and oil pan. Front axle had been pressure washed but not the back. They advised me to report to my insurance company under comprehensive. I did do it but hours later retracted it because I was not committing Fraud. Had Jeep towed to Beach Auto Care mileage recorded 59332. His inspection was damaged older than my purchase date. I'm looking at $5000 repair on DAMAGES that were done before I purchased. I purchased a Service contract on the 2010 Jeep for $2034 It was cancelled when we discovered it NEVER was valid due to oversized tires which were on it when I purchased it. BUT I was only refunded $1580. REALLY? I also purchased extended service contract on 2017 Jeep for $2502. Cancelled it on 4/27/20. Today 6/24/20 I called warranty company and was told they refunded dealership on 5/7/20. Called dealership. Verfied there 6 weeks but not refunded ĺand now want to refund me only $1572.00. Waiting on a return call. REALLY? I've been without a vehicle since 4/17/20. John Lee Panama City Mazda is incompetent on so many levels. More

Bernie WischerHe is good man and very helpful to shop Bernie Wischer He is good man and very helpful to shop around ...really appreciated his work. He is very kind,calm and intelligent . Thank you Bernie Wischer He is good man and very helpful to shop around ...really appreciated his work. He is very kind,calm and intelligent . Thank you More

Great customer service Michael Fowler was very helpful in showing us the different models to meet our needs. He answer all of our questions, we will recommend Michael to ou Michael Fowler was very helpful in showing us the different models to meet our needs. He answer all of our questions, we will recommend Michael to our friends. More

I researched a lot on the many SUV’s on the market as well as dealerships in not only the panhandle but Tampa, Ft Lauderdale even into Georgia and Alabama. I soon discovered that I didn’t have to drive well as dealerships in not only the panhandle but Tampa, Ft Lauderdale even into Georgia and Alabama. I soon discovered that I didn’t have to drive far to find the car of dreams. Literally, I was able to stay local and find a great deal in a Mazda CX-5 Grand Touring that had everything I could have ever wanted and more. I was able to test drive two very similar vehicles without having to be driven to an empty parking lot or be supervised (trust me that happened at another dealership.) The representative handed me the keys and told me where to go and I jumped in and took off! I worked with Micheal and he was extremely friendly, understanding and knowledgeable. The experience was fabulous. Ive been told by many that going out of PC is the best way to purchase a vehicle but I will tell you now that John Lee Mazda will surprise you. As soon as I realized I was going to purchase the vehicle it was a very quick exchange of paperwork and I was on my way. I will tell you that I was very comfortable throughout the entire transaction and I believe I will probably stick with Mazda for the long run. So if you are looking for a new vehicle I would suggest you stop at John Lee Mazda. I promise they will not disappoint! More

Great customer service Great sale manager. Michael Fowler, helped us a lot with our purchase. His ability to answer all our questions was above our expectations. We recommen Great sale manager. Michael Fowler, helped us a lot with our purchase. His ability to answer all our questions was above our expectations. We recommend to see Michael Fowler at John Lee's Panama City Mazda for your next car. Will defensively come back. More

Made an appt to get my oil changed for 9 am at 10 am my car was still in the line for service what is the point of making an appointment if it means nothing ? car was still in the line for service what is the point of making an appointment if it means nothing ? More

Everything I wanted. I had been looking for a new car for months. John Lee Mazda had exactly what I wanted. Buying a car in Panama City has always been a pain. This is I had been looking for a new car for months. John Lee Mazda had exactly what I wanted. Buying a car in Panama City has always been a pain. This is the second car I have bought from John Lee and it was a very easy and smooth experience. Love their new facility, Shannon was really easy to deal with and a big help. Jack in finance was really nice and friendly and everything went great. Thanks to everyone at John Lee Mazda. More

Great experience salesman was awesome Experience was great extremely happy with our purchase and the CX-5 awesome car. We’ve bought 2 vehicles in the last few months from Shannon and are p Experience was great extremely happy with our purchase and the CX-5 awesome car. We’ve bought 2 vehicles in the last few months from Shannon and are pleased. More

Dealer came through in an unfortunate situation! I had found a pre-owned car I was specifically looking for on their lot. I was over 400 miles away but decided to make the drive. With being in the ca I had found a pre-owned car I was specifically looking for on their lot. I was over 400 miles away but decided to make the drive. With being in the car business before, it was nice to feel like they weren't pulling the typical dealer/salesman routines. Straight to the point, quick and accurate responses, fair negotiation. I was able to do all the paperwork over the phone, drove up, and was in and out with my new car in less than an hour. Shannon was great through the whole process and made it easy. Unfortunately, even though I loved the car, it was super nice and had a clean carfax, I ended up having a major engine repair pop up less than 10 days of driving it. I bought this car specifically because I drive 4-5 hours a day when I work. Now I was out of my livelihood. Within 48 hours, they offered a solution to either fix the car or trade it back in as if nothing was wrong. Seeing as I realized I probably shouldn't have bought a car out of warranty, I decided to trade it in on a brand new Mazda 6. They made the process just as simple and easy this time around. They towed the first car from my home town and rented me a car to get back up there! Now I love my new Mazda! Definitely would recommend John Lee Mazda of Panama City Mazda. Thanks Shannon and Ryan for what you did to help me! More

Excellent Dealership! Just purchased a 2019 Mazda CX-5 Grand Touring from Panama City Mazda! I couldn't be more happy with my purchase! I highly recommend Panama City Mazda Just purchased a 2019 Mazda CX-5 Grand Touring from Panama City Mazda! I couldn't be more happy with my purchase! I highly recommend Panama City Mazda, great salespeople, and wonderful managers! More