John Lee Nissan

They are Incompetent I have a 2012 Volvo S60 T5 I bought July 2018. Engine blew in about 2 months has 84,000 miles on it (not their fault) I had a warranty. They could not I have a 2012 Volvo S60 T5 I bought July 2018. Engine blew in about 2 months has 84,000 miles on it (not their fault) I had a warranty. They could not find a good motor after 3 tries. Oct 10th 2018 and Hurricane Michael struck two of their Nissans sandwiched my car doing a lot of damage. Again not their fault. So now I have a car with no motor and body damage. Geico paid for the repairs with persuasion from the Body shop service manager. The body shop did a great job except they did not repair the passenger mirror. They claimed it was a different problem not theirs. Wrong answer. still overall I give the body shop a thumbs up, the car looks great. Geico was hard to deal with and did not do the right thing concerning the tires. I think it was the 4th motor that came in good. We hope. I paid extra to have all the belts and pulleys and water pump and spark plugs replaced. I year later they say my car is ready. Great. I go pick it up. take to my mechanic to have it checked out. The belts Idler pulley, timing belt, spark plugs and water pump were never changed. I had to call out John Lee about the problem. The service manager seemed like not to give a crap and told me the timing belt was new. They replaced all of it. They called again and said it was ready. Drove it for about 5 minute and the car said pull over immediately coolant problem. took it back and they fixed it. said there was an air bubble in the coolant system. I pick it up and start driving home everything seem fine for a bit the all xxxx broke loose. all the error lights light up All the safety braking system failed the cruise failed. They said the right abs wheel sensor was bad and wanted to charge me another $250.00. I took it to my mechanic and he found an axle bolt loose causing the wheel to shake a little ruining my wheel sensor. John Lee also left off a lower motor mount that i had to pay to have replaced. I had him go from front to back and check every detail he could find and fix it. John lees Mechanics or at least some of them are not professional. they do not pay attention to details. All of what I am saying is documented. To the credit of John Lee They did give me a loaner car and I am grateful for that. I am out over $3000.00 on this car, It was supposed to cost me $250.00 plus a few extras. As of right now the car is running great, not to the credit of John Lee. Just a warning double check their work don't trust them. They have lost me as a customer plus all my friends who have bought from them but never will again. It is a shame that Large companies no longer know how to do the right thing. It is all about the money not the customer. They did offer me $6000.00 for the car. I paid $12,000.00 Two months earlier. Just a note The Hurricane Destroyed John Lee So some of the timeline was not their fault. But was not an excuse for extremely bad service. Between Geico, Five Star and me there is about $20,000 in a $9 ,000. Some of the timeline might be off but not by much. Please watch out for this company. they are not to be trusted. Like must car lots. Whatever happened to good people and honest service, The new phrase used by companies is We believe we are honest not WE ARE HONEST. We believe our service dept is the best not it is the best. there is a difference, You can believe in something but it does not make true. An accurate review from Alan Williams More

Best leasing experience It was a great experience dealing with Anton ( sales associate). He was very professional and took care of all paperwork really quick for me. Would de It was a great experience dealing with Anton ( sales associate). He was very professional and took care of all paperwork really quick for me. Would definitely recommend him to my family and friends. More

Loving my new rogue sport! Thank you Eric Small for helping me get into my new rogue sport! I am loving it! Thank you to everyone else who helped! The customer service was on po Thank you Eric Small for helping me get into my new rogue sport! I am loving it! Thank you to everyone else who helped! The customer service was on point! More

It's great to work with Mike Presley at John Lee Nissan It's great to work with Mike Presley in sales at John Lee Nissan. Makes my family feel comfortable and he's good people. I really appreciate doing his It's great to work with Mike Presley in sales at John Lee Nissan. Makes my family feel comfortable and he's good people. I really appreciate doing his best to help me. More

Great car buying experience. John L:ee Nissan and my sales associate, Eric Small were very easy to deal with. A true no hassel deal. I highly recommend this dealership. John L:ee Nissan and my sales associate, Eric Small were very easy to deal with. A true no hassel deal. I highly recommend this dealership. More

Smoothest car buying experience ever !!! Anton Novikok was my salesman and I am overjoyed that he was!!!! Such a kind and courteous person 🌟🌟 He made our car buying experience so smooth. Anton Novikok was my salesman and I am overjoyed that he was!!!! Such a kind and courteous person 🌟🌟 He made our car buying experience so smooth. Patrick in finance also made the final steps easy and understandable. Thank you Anton and John Lee. More

Best team of service. Want to thank Etoiel Walker. She so willing to get you what you want. She is such hard work. Thank you for your help on buying my kicks. Love it. Want to thank Etoiel Walker. She so willing to get you what you want. She is such hard work. Thank you for your help on buying my kicks. Love it. More

Excellent experience I was looking for a truck and settled on the Nissan Frontier after researching various brands and models. Maddy was extremely helpful - and patient - I was looking for a truck and settled on the Nissan Frontier after researching various brands and models. Maddy was extremely helpful - and patient - during the process. I’d definitely recommend John Lee for your next car purchase. And see Maddy for extraordinary service! More

Purchase of a new vehicle Drew Holland was wonderful with my new purchase ! He exceeded my expectations with the purchase of my new vehicle! I highly recommend him for your ne Drew Holland was wonderful with my new purchase ! He exceeded my expectations with the purchase of my new vehicle! I highly recommend him for your new purchase car needs More

review I have bought 5 vehicles from them been great every time will be buying my next car from them if Nissan is the model I choose. I have bought 5 vehicles from them been great every time will be buying my next car from them if Nissan is the model I choose. More