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John L Smith Used Cars

West Chester, PA

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627 Reviews

550 Hannum Avenue

West Chester, PA

19380

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Showing 627 reviews

January 15, 2011

The salesman our great; but they flat out sold me a LEMON car. Its a piece of crap and I have spent more fixing this car then Ive actually paid for it! Absolutely ridiculous and I can assure you that I will More

by 09riverak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
not sure
Jun 27, 2011 -

John L Smith Used Cars responded

To whom it may concern, John L Smith is committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. We did not know that you were not satisfied with your purchase. Please afford me the opportunity to answer any and all of your questions that you have. I look forward to having the opportunity to resolve the problem or issue that you have with our Dealership. I am committed to having all customers happy and satisfied, if I am given the opportunity. Please call or email John @ 610-436-4909 or sales@Smithusedcars.com

Feb 09, 2014 -

John L Smith Used Cars responded

To whom it may concern We are dissapointed that you are not happy we have reached out several times to try to find out what the problem is. Please call me I want you to be a happy customer. John R Barone General Manager sales@Smithusedcars.com 610.436.4909

May 18, 2016 -

John L Smith Used Cars responded

09riverak To whom it may concern I am again reaching out to you in in effort to have you reach out to me. I am concerned that you are not happy, but I have no idea what the problem is????????????? Please call or email so I can resolve whatever issue you are having???????????? John R Barone President

Apr 11, 2017 -

John L Smith Used Cars responded

To whom it may concern, I have tried to reach out to you on many occasions, I want to resolve whatever problem you might have but since I do not know who you are or what your problem is but if you reach out to me we can resolve whatever your problem is. John R Barone President

May 23, 2017 -

John L Smith Used Cars responded

To whom it may concern, I have tried to reach out to you and figure out what the problem is with your car. If you contact me we will resolve the issue that you are having. I do not understand why you will not contact me. If you needed or wanted help I would think you would have reached out. John R Barone President

June 03, 2008

John L. Smith, Inc. made my first car buying experience an enjoyable one! I was nervous at first but everyone I met there was very pleasant and easy to talk to, not to mention extremely helpful. It wasn’ More

by firebird
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Taylor
May 17, 2008

BECAUSE THEY WAS REAL GOOD More

by littasolider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOHN ANDRUSKO
April 11, 2008

They saw I was trying, so they tried. It made me feel good. Actually, they’ve saved our lives! -Amanda P. More

by boomsdoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Delaney & John Barone
August 14, 2007

I have purchased 3 automobiles with in the last 6-7 years, I have purchased all 3 from Bill Taylor. He takes his time and he is not pushy. My experience with the service department has been a very good More

by denman1966
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Taylor
August 04, 2007

I want to express my sincere thanks for the excellent Town and Country van we purchased two weeks ago. My family and I are so thrilled and pleased with the salesmanship, honesty and integrity we have exp More

by luvtotalk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 07, 2006

We bought one Mazda from them and have the other repaired there. We have never had any trouble, and John, the service manager is very nice. THey have rental cars available while your car is repaired. They More

by henryscat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, John Barone
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