Back

John L Smith Used Cars

West Chester, PA

not yet
rated
627 Reviews

550 Hannum Avenue

West Chester, PA

19380

Directions

By Type

Showing 627 reviews

February 23, 2016

Tops them all! Matt was awesome from the start! This place is super friendly... and doesn't just force you into any vehicle...I ended up going home with a 2004 Acu More

by Ladycannon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barone, Matt Grabill, John Andrusko
Feb 24, 2016 -

John L Smith Used Cars responded

Ladycannon Thank you for your purchase we are sorry that you had a battery problem, Thank you for taking time to send in your review we appreciate your business. Have a great day stay dry !! John R Barone President

February 17, 2016

as usual,very good youdon't have problems,and they are very good! there service has always been very good and nicest part ,they listen ,which is nice. good people. More

by jimw1944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barone, John Andrusko, Jonathan Green
Feb 18, 2016 -

John L Smith Used Cars responded

James Thank you for your Kind words, having you as a customer is awesome !! I tried counting all of the cars that you have bought and I reached 9 vehicles. We are super lucky to have you as a customer. I have been at John L Smith Inc. for 34 years and it is great to have a family of great customers like you and your family. John R Barone President

February 12, 2016

John Barone is the man!!! John Barone and his staff are the best! I was in and out within an hour! I had my eye on this car for weeks and I walked in and walked out with the KE More

by Mzlopp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barone
Feb 22, 2016 -

John L Smith Used Cars responded

Mzlopp, Thank you for allowing our dealership the opportunity to earn your business, we are fortunate to have customers like you. We look forward to servicing your vehicle for many years. Have a great day and again thank you. John R Barone President

February 09, 2016

My awesome purchase expirence Matt and john Helped me start over when I needed it most they were calm exact and on point with everything no surprises that's sales with a high lev More

by Richrogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barone, Matt Grabill
Feb 22, 2016 -

John L Smith Used Cars responded

Richard, Thank you for allowing our dealership the opportunity to earn your business, enjoy your Vibe and again thank you for your business. John R Barone President

February 09, 2016

one mans trash anothers treasure Thanks to the guys at John L Smith, I traded in my dwarf for snow white!!! Hi ho hi ho its off to work we go More

by jmellinger87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barone, Matt Grabill, John Andrusko
Feb 10, 2016 -

John L Smith Used Cars responded

Mr. Mellinger, Thanks for your review we appreciate your feedback. Glad we were able to put you in the Scion TC. Great MPG and Free oil changes as well. Thank you for choosing our dealership. We appreciate your business !!

February 04, 2016

Sub Standard vehicles Vehicles purchased have needed more work than the value of the automobile, selling cars three times the blue book value to unsuspecting customers in More

by concerned
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 22, 2016 -

John L Smith Used Cars responded

Concerned, If you are indeed having a problem please contact me if I knew who you were I would contact you. I have reached out and you have read my emails. If you would like help to your problem please reach out to me. I am concerned that you are unhappy but I can not be of help not knowing who you are. John Barone Smith Used Cars - John L Smith Inc. said on 02/05/2016 10:56 AM (Private Message) "Concerned, I have seen that you have read my response I look forward to resolving whatever problems that you have. I do not know who you are or I would have contacted you. I want to resolve whatever problems that you are having. Please call me or email me. John Barone" concerned has not yet read this message Smith Used Cars - John L Smith Inc. said on 02/04/2016 09:46 AM (Private Message) "Concerned, Please call me or email me regarding your problems. I am not aware that you are having a issue. I look forward to resolving whatever problem you are having. Thank you for letting us know that you are not happy. I look forward to resolving any and all issues. Please call or email so we can fix whatever problems you are having. John R Barone President JBarone@SmithUsedCars.com 610.436.4909" concerned has read this message

Feb 22, 2016 -

John L Smith Used Cars responded

Dear Concerned, I would like to first personally thank you for your business, and also apologize that you did not have a fully satisfactory experience at our dealership. In order to look into this issue, can you please provide me some details about your visit such as your name, and date of purchase or visit? I am here to help and hopefully to provide a resolution. Respectfully, John R Barone President JBarone@SmithUsedCars.com 610.436.4909

Apr 09, 2016 -

John L Smith Used Cars responded

Concerned, I have reached out to you several times and you have not responded???? I am concerned regarding the review that you have submitted. I would hope that if you are having a problem that you would want me to help you???? Since I have no idea who you are I am not sure how I can help you???? John R Barone President

Aug 09, 2016 -

John L Smith Used Cars responded

Concerned I have reached out to you several times, I am not sure why you would not contact me??? I am looking to help you but I can not help you if I do not know who you are.????? John R Barone

Sep 05, 2016 -

John L Smith Used Cars responded

concerned I have tried several times to reach out to you, we are concerned that you have posted a less than favorable review. I do not know who you are or I would have reached out to you. If you truly are looking for help please reach out to me. John R Barone President

Jan 09, 2017 -

John L Smith Used Cars responded

concerned, I assume that you do not want any help? Unfortunately we do not know who you are or we would have contacted you. If you would like us to help you please reach out to me. John R Barone President

Apr 11, 2017 -

John L Smith Used Cars responded

concerned, I am hoping that you will reach out to me I am interested in helping you but I do not know who you are or what your problem is. Please call me so we can help you. I have tried to reach out to you but as of today have not had a response. John R Barone President

May 23, 2017 -

John L Smith Used Cars responded

concerned, I have tried to contact you several times, as of today I have not heard from you. Please call me I want to find out what your concerns are. John R Barone President

Jan 04, 2018 -

John L Smith Used Cars responded

Concerned I am still hoping that you will contact me, I would think if you had a problem that you would reach out to me ? I guess you have no interest in having a conversation? John Barone

May 21, 2018 -

John L Smith Used Cars responded

Concerned, Please call me i still want to help you but unfortunately I do not know who you are? I have reached out on several occasions?????? Please reach you if you would like help. John R Barone

February 03, 2016

Professional, friendly and efficient service Needed an oil change and inspection on my jeep. Asked to have them check on a small leak. They thoroughly explained the reason for the leak and did th More

by colleeng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip, John Andrusko
Feb 04, 2016 -

John L Smith Used Cars responded

Colleeng, Thank you for taking the time to post your Review, we appreciate having you as a customer. We look forward to servicing your Jeep for many years. Have a great day and again thank you for trusting Smith Used Cars. John R Barone President

February 01, 2016

Excellent Service & Great Staff! This was my first experience buying a used car, and I couldn't be happier with the result! Matt made the process simple and painless, and I would defi More

by michaelc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grabill
Feb 04, 2016 -

John L Smith Used Cars responded

Michaelc, Thank you for being a JLS customer we appreciate having you join our family. We understand in todays environment that customers have lots of choices. All of us at john l smith appreciate that you stopped at our dealership and we look forward to having you as a customer for many years. John R Barone President

January 30, 2016

Very accomodating, great to work with, knowledgable staff I had a very good experience, very professional staff. I was not pressured at all and they worked with me through the whole deal and made it a trouble More

by maburke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barone, Jonathan Green
Jan 30, 2016 -

John L Smith Used Cars responded

Mr Burke, Thank you for your purchase we appreciate having you as a customer. We understand that every customer has many decisions on where to purchase a vehicle and we appreciate having you as a customer. Enjoy your Turbo Diesel 2500 pick up. John R Barone President

January 28, 2016

Great Service This was my first time buying a car from a dealership. They helped make the process very smooth and were very willing to work with me on pricing and p More

by author
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grabill, John Andrusko
Jan 28, 2016 -

John L Smith Used Cars responded

Ashley thank you for sending in your feedback, we appreciate you taking the time to post your review. We appreciate having you as a customer and we will continue servicing your new vehicle for many years. Remember your Free oil changes and your lifetime Free pa state inspections. Have a great Day and thank you for your business.

...
44
...