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John L Smith Used Cars

West Chester, PA

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627 Reviews

550 Hannum Avenue

West Chester, PA

19380

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Showing 627 reviews

January 31, 2018

Great experience with a family atmosphere, I’ve bought cars from John L Smith for over five years and my mother before me. They always make you feel welcomed and s part of. Thank you guys for a More

by Coop0502
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barone
Feb 01, 2018 -

John L Smith Used Cars responded

Great experience with a family atmosphere, Charles glad we were able to help, thank you again for your business. Enjoy your 39,000 Cadillac CTS. John R Barone President

January 30, 2018

Quick n easy Drove an accord on a Friday afternoon. Liked it a lot. Went back Saturday morning to buy it and it was being sold when I arrived. Drove a Camry. Liked More

by Gueseppie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barone, John Scullin
Feb 01, 2018 -

John L Smith Used Cars responded

Quick n easy, Thank you for stopping at our dealership, enjoy your low mileage 2016 Camry. We appreciate the confidence that you have placed in our dealership. John R Barone President

January 18, 2018

Great They was very helpful in getting me a new car with bad credit and a bad history with a previous vehicle.they where very friendly More

by Char15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grabill
Jan 22, 2018 -

John L Smith Used Cars responded

Great Thank you for the opportunity to have earned your business, enjoy your car and spread the news we are looking for referrals. Remember your oil changes! John R Barone President

January 16, 2018

Easy as it gets! I had a very smooth transaction with Matt. Found the vehicle I wanted and they found the financing when my bank wouldn't. Would definitely recommend t More

by Kennethhill80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grabill
Jan 17, 2018 -

John L Smith Used Cars responded

Easy as it gets! Thank you for allowing us to earn your business, enjoy your New Acura MDX. We appreciate earning your business on the financing of your Acura. Thank you it was a pleasure helping you find your new SUV. John R Barone President

January 10, 2018

Car Selling Done Right Top notch dealership. Greeted and assisted by John Barone and John Scullin - two well informed, extremely helpful, genuinely nice guys. Wound up purch More

by Happy Harry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barone, John Scullin
Jan 10, 2018 -

John L Smith Used Cars responded

Car Selling Done Right Thank you for stopping at our dealership, enjoy your 2 new cars and thank you for giving us the opportunity to earn your business. We look forward to a long relationship. John R Barone president

January 09, 2018

What I thought was a good exp. So turns out I got sold a car with prior issues.... upon driving home from the dealership with the car I had noticed 2-3 issues right away that I had More

by Billyh24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Grabill
Feb 02, 2018 -

John L Smith Used Cars responded

Billy Thank you for stooping after your review, I was glad I was able to answer all of your questions. Please send in a updated review John R Barone President Previous Conversations Smith Used Cars - John L Smith Inc. said on 01/22/2018 07:46 PM (Private Message) Please call me it was great seeing you last week, hopefully I was able to help you. Can you please submit your positive response on your review. Any questions call me 610.436.4909 john r barone Billyh24 has not yet read this message Smith Used Cars - John L Smith Inc. said on 01/17/2018 09:45 AM (Private Message) Please send in your review I hope that I was able to help answer your questions. Should you have any questions please call me 610.436.4909 Billyh24 has read this message Smith Used Cars - John L Smith Inc. said on 01/10/2018 08:15 AM (Private Message) I have just called and left you a message. Please call me regarding your review I look forward for your call. John R Barone 610-436-4909 Billyh24 has read this message Smith Used Cars - John L Smith Inc. said on 01/09/2018 08:09 AM (Private Message) Billyh24, Please call me so we can discuss what is going on with your Subaru, I look forward to your call. I can be reached at 610.436.4909. Please ask for John Barone Billyh24 has read this message Back to Review Listing View Review on DealerRater Responding to Reviews Why respond to reviews? Responding to reviews is a great way to learn from and build goodwill with one of your most vocal customers. A clear, thoughtful response demonstrates, to ... More Which reviews should I respond to? Each dealership should determine its own strategy for responding to reviews. Some respond to every review, while others focus primarily on critical ones. ... More How should I respond? Thank the reviewer for taking the time to share their experience. Avoid using the same standard reply for every response, as that can come across as repetitive ... More Need to update an employee tag? When reviewers submit a review, they are asked to choose the employee(s) they worked with. As this content is a part of the review, we do ask that, if ... More

Feb 19, 2018 -

John L Smith Used Cars responded

Billy I was happy to have assisted you with all of your questions, have a great day and thank you for your business. John R Barone President

Mar 09, 2018 -

John L Smith Used Cars responded

Billy I have noticed that you have not sent in your updated review when you have time please update your review. we are happy that we were able to address your concerns, John R Barone president

January 09, 2018

Dream Car I could not be happier with my experience at Smith Used Cars!!! I contacted John Scullin the day before I came and he emailed me info on the car I wa More

by LynnDRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Scullin
Jan 10, 2018 -

John L Smith Used Cars responded

Dream Car, Thank you for sending in your review, we appreciate your feedback. Enjoy your new vehicle see you when you need an oil change. Welcome to our family should you ever need anything car related just let us know. John R Barone President

January 04, 2018

Excellent customer service!!! Matt and John were a great help from the time I came in until the time I left the lot. They made the process quick and easy and made sure I was satisf More

by Janders32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grabill, John Scullin
Jan 04, 2018 -

John L Smith Used Cars responded

Excellent customer service!!! Thank you for the opportunity to have earned your business, we will continue to earn your business for many years. Enjoy your new vehicle. Thank you John R Barone President

January 02, 2018

Genuinely Pleased After my previous car broke down, I needed a reliable car to get to and from work. Since my mom has gotten two cars from John L. Smith Used cars, I de More

by MelanieS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barone, John Scullin
Jan 04, 2018 -

John L Smith Used Cars responded

Melanie Congrats on your purchase, we look forward to servicing your vehicle for many years. Enjoy John R Barone President

December 14, 2017

Very happy with my experience. I have purchased about 5 or 6 cars over the past few years. I have found that John has been fair and goes out of his way to make things right. He has More

by Bill302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barone, Matt Grabill, John Andrusko
Dec 15, 2017 -

John L Smith Used Cars responded

Very happy with my experience. Our business has been built with repeat customers just like you, we are lucky to have customers like you. Enjoy your new vehicle and have a great holiday. John R Barone President

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