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John Kennedy Ford - Pottstown
Pottstown, PA
91 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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91 Reviews of John Kennedy Ford - Pottstown
September 18, 2024
The service dept FaiIed to find the oil leak in our vehicle. Small leak. We picked the car up and were told there was no leak. The service manager stated if it was there our service tech would have fou vehicle. Small leak. We picked the car up and were told there was no leak. The service manager stated if it was there our service tech would have found it. He was almost able to convince me I was wrong. Not a nice person, narcissistic at a minimum. This man has been there for sometime making me think the judgement of this dealership is poor for letting him continue to be employed with there. I really couldn't see the man employed anywhere at let alone here. He may know someone at the company I'm guessing because he is not a good person. He insisted at that time there work was completed and to make another appointment. The arrogant attitude and look on his face was the all there. I still have an oil leak as described. I crawled under the car and found the leak. Don't ever leave that service dept. Because that man expects it to happen. He expects repect he doesn't deserve. More
by Richards1957
Employees Worked With
Gene blank
July 27, 2024
Typical salesman. They'll say anything to get ya in a vehicle and promise ya all types of things but once they get you in that car and you roll out of there they won't They'll say anything to get ya in a vehicle and promise ya all types of things but once they get you in that car and you roll out of there they won't make good on anything else. I was told they were getting the other key fob and they'll contact me when it got there because I was supposed to have two. We'll never got the original key fob and they never called me back. Everytime I called I would get a voicemail or they lady secretary would answer and tell me they were out to lunch or doing something and they would call me back. After a ton of voicemails and emails to multiple people there and they never once called me or emailed me back I just gave up. Nothing like grown men working for a legit car business ghosting you smh. Would not recommend buying anything from a place with grown men acting like children. You spend 10,000 there you would think they valued there customers but they don't and don't care. From the salesman on up the ladder there don't care, won't help ya any further than getting that sale. On top of that when I got my car home and checked the oil they over filled it by at least a quart. Smh so all round from customer service to vehicle maintenance at this place is terrible. More
by leighton.W.Swenk
Employees Worked With
Tom Armstrong , Scott Noble
July 18, 2024
Told me to drive 2 hours to buy a vehicle that they couldn't sell because it was a customer order. Lied to my local dealer and my wife about the situation with the vehicle as well. Three weeks of run couldn't sell because it was a customer order. Lied to my local dealer and my wife about the situation with the vehicle as well. Three weeks of runaround and mistruths. Stay away, stay very very far away. PS: Sad I can't giver zero stars. More
by Sailoday192
Employees Worked With
Jesus Lumbrano
January 31, 2024
Service department is suspect. They recommend (up sell) services that are not needed and in my most recent experience didn’t even perform the basic service we went in for. However, They recommend (up sell) services that are not needed and in my most recent experience didn’t even perform the basic service we went in for. However, they charged us for the oil and filter change which was more likely a sticker on the window and didn’t even reset the maintenance interval reminder. Why do I suspect this? Three weeks after the service / maintenance, the oil is low, clearly old / dirty oil that should still be relatively gold in color for the amount of use. Service guys were probably upset that we turned down the up selling and in turn did nothing more than add a sticker on the window. More
by Joe
Employees Worked With
Scott Noble
July 04, 2023
Worst finance attempt. I told him I was rebuilding credit and the finance MANAGER ran my credit on the places that I told him already denied me and nowhere else. Spent 10 m I told him I was rebuilding credit and the finance MANAGER ran my credit on the places that I told him already denied me and nowhere else. Spent 10 minutes with me and then told me to get a secured credit card. Lost a sale...left and got a car at another dealership.... More
by Pierce
Employees Worked With
Nick
May 09, 2023
you are going to buy a used car from this swee DONT . My son bought his first car last month . we drive it home to Philadelphia this was on a Tuesday Friday the car broke down I had to pay to have it to My son bought his first car last month . we drive it home to Philadelphia this was on a Tuesday Friday the car broke down I had to pay to have it towed to them . they fixed a speed sensor . got it back the next Friday it broke down again . this time TCM Module which is 800. Is broke . This car has had one problem after another. and there is nothing we can do . I will contact my local news because They know more tham they told us . Liar and very deceptive. They said they would look at it not pay for it but I would have to have it towed again don't reccomend More
by Marjon235
Employees Worked With
Scott Noble
December 06, 2022
Rude Customer Service in the Service Dept. 3 guys back there were complaining about other customer the whole time for 2 days. No call when my car was ready for pickup and I missed their Shuttl 3 guys back there were complaining about other customer the whole time for 2 days. No call when my car was ready for pickup and I missed their Shuttle as a result! More
by twisted1990S
Employees Worked With
chuck
March 25, 2022
My mom got a heater core in her ford which she bought new there. It cost 1700.00 and she got it back with no coolant in system. I drove up there to see who such an error could be missed and they asked if I h there. It cost 1700.00 and she got it back with no coolant in system. I drove up there to see who such an error could be missed and they asked if I ha DC AAA to tow it in. What a joke . Done with them More
by Chris
Employees Worked With
Dont know
February 04, 2022
My review is based primarily on the salesperson Eric Pyne. I believe he goes above and beyond in his work and investment in time. I highly recommend him as I had drove over a hour to do business with hi Pyne. I believe he goes above and beyond in his work and investment in time. I highly recommend him as I had drove over a hour to do business with him. More
by sammarbur
Employees Worked With
Eric Pyne
