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John Jones Auto Group Scottsburg
Scottsburg, IN
35 Reviews
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Showing 35 reviews
December 30, 2022
Went to look at and test drive a truck. The truck had a check engine light from the first turn of the key. The dealer was very hesitant to scan the code and tell me what it was for. The dia The truck had a check engine light from the first turn of the key. The dealer was very hesitant to scan the code and tell me what it was for. The diagnostic of the check engine light was included in the negotiation process, only to be told that "we won't fix that." The truck needed a DEF heater and injectors, and would not run in cold weather. It also needed a tire balance and front end alignment, neither of which they would do. I was insultingly low balled on my trade in and decided to walk away. I had a gut feeling about this dealership from the moment the front door opened. I ended up going to a different dealer, trading my truck for $6,500 more than John Jones' offer and bought a truck 2 years newer with less mileage for $3100 less. Stopped in as a potential buyer, left with the feeling I was almost scammed. I'll go out of my way to not do business here. More
by Ryan
Employees Worked With
Multiple
September 29, 2022
My daughter got a car that come to find out is only worth 15,000 and it was sold to her for over 26,000 . Now she will be stuck in it for a very long time . All they want is the money! Didn’t care that they 15,000 and it was sold to her for over 26,000 . Now she will be stuck in it for a very long time . All they want is the money! Didn’t care that they stuck it to a young girl trying to make her way through college that needed reliable transportation . Just down right screwed her! I would never do business with them or recommend John Jones to anyone after all we went through with them . As a matter a fact I will be contacting an attorney that sent us a letter about this exact situation on this car that saw somehow that we were taken advantage of, More
by ELIZABETH.HEYNE
Employees Worked With
The employee was great it was his management that wasn’t
September 14, 2022
Recently bought a used 2020 F-150 from them and It was listed as both "clean interior" and "professionally detailed" in the online listing, but I was very dirty inside when I showed up to look at it. Duri listed as both "clean interior" and "professionally detailed" in the online listing, but I was very dirty inside when I showed up to look at it. During the sale I was told that they write them up like that even if they haven't cleaned them "yet". They had it a month but said they would get it detailed for me. I had to bring it back (keep in mind that this place is an hour away from my home) to have them take it to the detailer. They got it Monday at opening and returned it to me on Friday. They told that it was going to be taken to an actual detailer but had a shop guy try to clean it again. They told me this guy was great at cleaning and did the best he could. What I received somehow looked worse than when i bought it. I picked up a can of upholstery cleaner and cleaned just the console pad and made a 5 gallon bucket of water look like someone put a shovel full of mud in it. These guys are a joke, 2 attempts to clean it and they give me this? I'm now being told "Your welcome to detail your own car but per my boss we are not investing any more money it to the truck thank you for your business sorry we could not meet your expectations have a great evening" what money did they invest? My expectation was only that they would do want they said... clean the car. Photos in my google review. More
by NS
Employees Worked With
Spencer Murphy & Davin Miller
November 24, 2021
The seller went through this mechanic for a multi-point inspection done on a van I purchased privately from out of state. I drove 7+hrs to purchase a seemingly sound van only to not make it home before hav inspection done on a van I purchased privately from out of state. I drove 7+hrs to purchase a seemingly sound van only to not make it home before having to find a mechanic who confirmed my worst nightmare. The Inspection was falsified. I have spend over half of what I purchased the van for trying to get it mechanically sound. I have a copy of the report which states the technician was Matthew Dearry and advisor Rick Johnson. I am working on pursuing legal action but with this being a state I have never been to prior, finding representation and understanding the specific state laws is an added stress to my already horrible situation. I cannot express enough how much pain this has caused me and how much I DO NOT RECOMMEND this company. More
by jgriffin0529
Employees Worked With
Matthew Dearry, Rick Johnson
April 08, 2017
WORTH THE DRIVE ANYTIME ... I took my relative's car over to GM City on the advise of a cousin who bragged on the people over in Scottsburg. I'm sure glad I did. They sure do kn I took my relative's car over to GM City on the advise of a cousin who bragged on the people over in Scottsburg. I'm sure glad I did. They sure do know what they are doing! My cousin's car was making a new sound and she drove it everyday to work. She told me about it more than once, so I asked around at church. Everyone had a different idea. Finally, another cousin said drive over to see the service folks at GM City in Scottsburg. I's glad I did! I need to shout out to Scott Nale who really helped me. I got out in less than an hour. While I was there, their General Manager Ryan Barker even introduced himself. I didn't want to leave. They really valued me and made sure everything was more than okay. I know where to take any car I have over to Scottsburg! Again, Worth the Drive Anytime! Thank Again, Tony in Palmyra More
by TonyInPalmyra
Employees Worked With
Scott Nale, Ryan Barker
February 17, 2016
Don't waste your time! went to this Chevy dealer on Monday.they were not very helpful in helping us getting to the vehicle. we have been to other dealers and were approved w went to this Chevy dealer on Monday.they were not very helpful in helping us getting to the vehicle. we have been to other dealers and were approved with no problem.this one just didn't seem like they wanted to help us out. I do not recommend this place More
by Adams,1234
Employees Worked With
Not sure
September 18, 2015
sales Found a truck on their website on Monday it was 45 mins away at another dealership. Waited till Thursday for it to get there (45min away). Was alrea Found a truck on their website on Monday it was 45 mins away at another dealership. Waited till Thursday for it to get there (45min away). Was already pre approved and maid a verbal deal that night. Planded on returning Friday after work to sign the papers and they sold the truck hours before. No curticy call at all just called and said it was sold. We would of put money down Thursday when we maid a deal if that was a concern but they said no need till tomorrow. Very dissatisfied they have no concern of custermer satisfaction. They will say anything to make a sale. Don't go there unless you want to be cheated More
by mopar man
Employees Worked With
ricky brey belinda bridgewater
November 07, 2011
On Friday, Oct.29th (2011) I took my 2007 Buick Lucerne in for an oil change. The "check engine" light had appeared the evening before & I reported it to the Service Dept. Afterward, the light did not appe in for an oil change. The "check engine" light had appeared the evening before & I reported it to the Service Dept. Afterward, the light did not appear again until my drive home from work on Friday evening. On Saturday morning Oct. 30th, I called & the Service Dept. said to bring the car in. The diagnosed that I needed an Engine Thermostat. The cost for that w/ labor was $186. My car was not driven until later on Sat. evening when the brake system gave a horrible noise. My son, Matt Smith (also a John Jones truck owner), drove the car & it was determined that we should take it in first thing on Monday 11/1/11. I called & spoke with Rick Johnson who later reported to me that the ABS brake system had failed on 3 of the 4 wheels. The cost to repair would be somewhere in the neighborhood of $2500+-. He said that he would take care of the cost of the parts/labor with General Motors because this should not have happened to my car with the age and mileage. In addition, most all of my mileage is Interstate traveling. I was in total shock & amazed of the professionalism & honesty of Rick. In addition, I received a car to drive while my car was being serviced...not only did I get a car, but on the previous Saturday, Gayle Robison (Sales)saw that I had a car to drive while the engine thermostat was being put on my car. The Scottsburg John Jones Team were so kind & considerate. Rick Johnson treated me as he would a family member. More
by mmillersmith
Employees Worked With
Rick Johnson, Rick Johnson, Gayle Robinson
October 29, 2011
great service, I was treated very well & am completely satisfied. the service department provided very quick service and notified me as soon as the work was done. great turnaround time. John Jo completely satisfied. the service department provided very quick service and notified me as soon as the work was done. great turnaround time. John Jones Chevrolet of Scottsburg will continue to do all of my work. Thank you very much.Norman Gardner More
by ngardner
Employees Worked With
james woodward, Jim Woodward
