John Jones Auto Group - Salem

We found a vehicle on the dealer's website that we were interested in. When we got to the dealership, we found out that some of the information was wrong. The car was a manual, not automatic like it said interested in. When we got to the dealership, we found out that some of the information was wrong. The car was a manual, not automatic like it said on the website. Salesman, Mike Atchison was very apologetic about the error. He worked with us to help find a car that we liked. We feel we received excellent service from our salesman and look forward to future dealings with John Jones/Salem. More

After being treated very rudely by Hubler in Bedford, whom I had dealt with the dealership location for YEARS, I got hold of John Jones in Salem who got me in immediately - I had a service engine light o whom I had dealt with the dealership location for YEARS, I got hold of John Jones in Salem who got me in immediately - I had a service engine light on that had been on for several days. As busy as they were, they put my car on the diagnostic machine immediately and found that I had a real problem and got it fixed right then and there. Don Skaggs went out of his way to provide exceptional customer service! I would most definitely recommend them to everyone I know (and am taking every opportunity to let people know just how great the John Jones folks are!) Everyone was extremely nice while I was waiting to get my car fixed, without being pushy. Thank you to Don Skaggs and all the personnel at John Jones! More

Having had recent credit problems due to illness, my husband and I were not sure we would be able to trade our vehicle (which had over 100,000 miles on it)for something better on fuel. Mike and Dan wor husband and I were not sure we would be able to trade our vehicle (which had over 100,000 miles on it)for something better on fuel. Mike and Dan worked with us and helped us drive away in a beautiful fused car with 40,000 miles left on the GM Powertrain warranty! They were very helpful and so nice! When we explained our situation with our credit, Mike never batted an eye or turned away...he just started crunching numbers and we walked out of his office that day with a new (well, new for us!) car and a payment we can live with! More

We had an honest and wonderful experience working with Mike. He was promt and curtious. He answered all of our questions and has made a point to give us a call to make sure that we are satisfied with our Mike. He was promt and curtious. He answered all of our questions and has made a point to give us a call to make sure that we are satisfied with our purchase. Total Satisfaction and we will ask for Mike on our next vehicle purchase, Which I am pleased to say will be here at GM city Salem. Thanks again! :D The Bowles family. More

The salesman that we dealt with was very friendly and showed us various vehicles. He knew the vehicles very well and answered all our questions about them. He kept in touch with us. There was a probl showed us various vehicles. He knew the vehicles very well and answered all our questions about them. He kept in touch with us. There was a problem with on star and he took care of it immediately. More

I have known Scott Rose for twenty years during this time I have purchased a number of cars from him--including Cadillacs--Buicks--Chevrolets--cars and trucks. Scott Rose is very knowledgeable of these cars- I have purchased a number of cars from him--including Cadillacs--Buicks--Chevrolets--cars and trucks. Scott Rose is very knowledgeable of these cars---I have been able to call Scott at anytime for information--if he doesen't have the information he will find it for me. More

Excellent service and friendly. Purchased a replacement outside mirror and it was installed for free. Good people, easy to work with. Provide shuttle service to work when necessary. Usually no problems, outside mirror and it was installed for free. Good people, easy to work with. Provide shuttle service to work when necessary. Usually no problems, and if there are, they correct as required. More

I turned my car in with a full tank of gas and they only gave me less than a 1/2 tank, also after 2weeks I have to pay for a oil change and put new winshield wipers on the new car. Something about this just gave me less than a 1/2 tank, also after 2weeks I have to pay for a oil change and put new winshield wipers on the new car. Something about this just doesn't seem right. When you pay that much for a vehicle the least you could do is fill the tank up and make sure the oil has been changed. I had less than 1000 miles to go before the oil needed changed. If I would have known I was trading my car that night I would have taken the gas out of it not a good trade. But, my overall experience was good. More

I failed to mention in my previous rating about the exceptional service I have recieved from Monty and Dave in the Service Department. They always make me feel at home and are upfront and honest with m exceptional service I have recieved from Monty and Dave in the Service Department. They always make me feel at home and are upfront and honest with me about what my car needs. Thanks guys! I will continue to be a loyal customer of John Jones Salem! More

Mike was superb to work with. We no sooner got out of our vehicle to look at what we thought we were looking for and Mike was there to answer any questions. A no hassle deal, just prompt service and a smile. vehicle to look at what we thought we were looking for and Mike was there to answer any questions. A no hassle deal, just prompt service and a smile. Mike was very knowledgeable about all the bells and whistles that our new truck had to offer and demonstrated them for us before leaving which we were very greatful. Their finance guy was great to work with as well. Sorry, I can't remember his name but know that he was filling in do to an employee being out sick. Thanks for your help Mike and look forward to working with you in the future. More