John Hirsch's Cambridge Motors - Chevrolet Buick Chrysler Jeep Dodge RAM - Service Center

Disappointed with Service Repair! I would not recommend John Hirsch's Cambridge Motors. The Technician either did a terrible job conducting unnecessary troubleshooting OR possibly I would not recommend John Hirsch's Cambridge Motors. The Technician either did a terrible job conducting unnecessary troubleshooting OR possibly the Service Advisor Bailey Hibbert did not communicate to the technician the customer's information on the problem. Here is my story: I sent my 2014 Jeep Grand Cherokee in for a 'No Start', and explained that there was a problem with the Solenoid which engages the starter (I'm very technical and did all the prework on the issue). Three days and $725 dollars later, The tech went through all kinds of tests and lastly checked solenoid and found the wire was loose. Exactly at the point I communicated to the service Advisor from the beginning. I'd be okay paying $200 or $300, but definitely not $725. Highly disappointed! I would not recommend John Hirsch's Cambridge Motors. More

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The service department employees gave me great service, were friendly and concerned about my issue. were friendly and concerned about my issue. More

Very helpful and I don’t know what else to say about them. Very good them. Very good More

The service agent was very friendly and helpful. Offered me a car wash. My service was very prompt. Thank you! Offered me a car wash. My service was very prompt. Thank you! More

The dealership is great and did a great job getting my service job done quickly. service job done quickly. More

Amazing experience with service department staff! Thorough, professional, on time service was greatly appreciated. Thank you! Thorough, professional, on time service was greatly appreciated. Thank you! More

It took almost 2 days to replace my batteries in my truck. Also a recall truck. Also a recall More

Prompt and professional from start to finish. Will definitely use them again. Bailey was very knowledgeable. Will definitely use them again. Bailey was very knowledgeable. More

I’ve always had great service here. Bailey is very knowledgeable and helpful. Will always recommend you guys. Bailey is very knowledgeable and helpful. Will always recommend you guys. More