John Hirsch's Cambridge Motors - Chevrolet Buick Chrysler Jeep Dodge RAM

Originally I called to find out if the dealer could replace a recall part on KIA Sportage. An unidentified phone operator verified the dealer could replace it. I scheduled a 7:30 AM appointment to repl replace a recall part on KIA Sportage. An unidentified phone operator verified the dealer could replace it. I scheduled a 7:30 AM appointment to replace the recall part and have the oil changed (I didn't the check price for oil change). When I arrived at the service bay, I talked to Kevin who was unaware of which services I had scheduled, even after checking the computer. I showed him the recall notice and told him I also wanted the oil changed. Kevin replied condescendingly, "Well, I can help you with the oil change, but forget about the recall," without offering any explanation. When I asked why the dealer couldn't replace the recall part, he replied with a chuckle, "We're not a KIA dealer, so we can't do it." He made no effort to locate a KIA dealer until I asked if there was one nearby. I told him to do the oil change, since I was already there. He told me the job would take about an hour, and that he would call me when finished. Nearly three hours passed without any word from the dealer, so I called to find out if the job was done. The service receptionist confirmed she had received the paperwork nearly an hour earlier, and was surprised I had not been notified. The oil change was overpriced at $32. I have seen recent competitor pricing as low as $16.99. Had I asked for the price before authorizing the job, I would have left the dealer without buying any service. I will not return to John Hirsch's Cambridge Motors in the future. The phone representative misrepresented the services available and the service advisor, Kevin, acted like it was my fault for not knowing any better. The whole experience was unpleasant and a bit degrading. More

I had a very good experience with your srvice people when I brought my car in for repairs. They were all friendly, and efficient. They did everything that they said they would, when they said they wo when I brought my car in for repairs. They were all friendly, and efficient. They did everything that they said they would, when they said they would, and for they amount they quoted me upon determining what part and service were required. Thank you for a good experience. More

Unhappy service manager and felt like he had something or someone better to deal with. Very dissatisfied and I do not see buying or getting my vehicle serviced there. someone better to deal with. Very dissatisfied and I do not see buying or getting my vehicle serviced there. More

I came in to have my vehicle's oil changed and asked them to check out a strong smell of anti-freeze. Long story short the heater core was going out and it was going to cost $900 to fix it. The servic them to check out a strong smell of anti-freeze. Long story short the heater core was going out and it was going to cost $900 to fix it. The service person Jon H. was so kind to me because he knew how upsetting it was for me especially because my extended warranty didn't cover it. He went and spoke with managers and sales people and told me to come back the next day and speak with Jayne (recommended sales person). I believe that this service person went above and beyond to help me find a solution to my problem and was so kind to me and caring...I was amazed. The next day I came back, early in the morning, and Jon greeted me, after being paged, and told me that Jayne would be with me shortly. It was 15 minutes before the sales staff was on duty so I didn't mind waiting. She had just gotten there. Between Jayne and the finance person, Jeff, they worked SO hard to get me into another vehicle that I could afford and would like. I was truely impressed, this time, with the dealership that it renewed my faith in them and I will relay my experience with my friends and family. It was so nice to be treated so kindly by everyone.....especially Jon H. (service) and Jeff (finance). This was customer service at it's finest!!! More

I had my old Pontiac Vibe in for an oil change (190,000 without any major problems) I went outside to look at the cars on the lot for sale, not planning yo buy. I saw the car I've always wanted to replac without any major problems) I went outside to look at the cars on the lot for sale, not planning yo buy. I saw the car I've always wanted to replace the one I have and met Jayne a sales rep. Next thing I knew, I was the proud owner of a New, Used car. I have done all my business with John Hirsch's Cambridge Motors for over 8 years and have been more than satisfied. I have been treated with respect and fairly. Never have I been disappointed in them. More

I've gone to John Hirsh Cambridge motors for oil changes for years. I've never had a bad experience. I just bought a 24 oil change package and am going to pay less than $11.00 for each oil change. changes for years. I've never had a bad experience. I just bought a 24 oil change package and am going to pay less than $11.00 for each oil change. They also offer taxi service, (very friendly, never had to wait), while they service my car. I have had other services too and I think the people who gave bad reviews MAY have caught them on a bad day or were experiencing a bad day themselves and were taking it out on JHCM. More

Jayne Beise and her manager were very friendly and willing to write the notes while discussing on buying a new Traverse since I am deaf. I would recommend John Hirsch's Cambridge Motors to my friends. willing to write the notes while discussing on buying a new Traverse since I am deaf. I would recommend John Hirsch's Cambridge Motors to my friends. More

I needed to have one screw removed to facilitate the changing of the windshield. The bracket on the A pillar was bending as the screw was removed, so Safelite suggested I take it to the dealer and have changing of the windshield. The bracket on the A pillar was bending as the screw was removed, so Safelite suggested I take it to the dealer and have them remove this screw. They removed the screw (and bent the bracket anyway.) For this removal of one screw I was charged 60 dollars! Not to mention I waited for 45 minutes for the service. When I got the bill it said the original estimate for this service was $103. Talk about out of line pricing. This happened just two weeks after they overfilled my son's car during an oil change. There are some issues at this dealership. More

Unethical and dishonest Dealership. Classic "Bait and Switch" approach to selling cars. Customer Service is poor. They refuse to stand behind the cars they sell. and Switch" approach to selling cars. Customer Service is poor. They refuse to stand behind the cars they sell. More

I called in because I had a nail in a tire. They checked the tire and couldn't fix it because of where the nail was. They put the car up on the stand and checked all tires. They took me into to the shop a the tire and couldn't fix it because of where the nail was. They put the car up on the stand and checked all tires. They took me into to the shop and showed me that 2 more tires were ready to blow. They explained everything thoroughly before completing any work. They gave me options and did not push anything on me. They treated me respectfully. The work was done quickly and efficiently. More