John Hirsch's Cambridge Motors - Chevrolet Buick Chrysler Jeep Dodge RAM

I received a recall for the Dodge 2011 truck...called for an appointment, was told part would need to be ordered...Received a call after 3 or so weeks that parts were in...made a appointment to have recall t an appointment, was told part would need to be ordered...Received a call after 3 or so weeks that parts were in...made a appointment to have recall taken care of....arrived at 9 AM, at 11 am was told that they could not take care of recall because they did not have the part...only receive a few from Dodge and did not have one to fix my truck..would have to wait untill more parts came in. So here is the question....why did they call and tell me the part was in and have me schedule an appointment...once they called why didn't they put my name on the part since I had made the appointment to come in for the repair....seems to be a lack of communication between departments...now I need to wait again and take additional time off work to get the repair taken care of... Also when making the appointment the information they asked for was like I was trying to buy a new truck...just wanted to make appointment without all the additional info that was asked. I felt like it was my fault that there was a recall on the truck... And why did I receive 3-4 reminders that I had an appointment to fix the recall on the truck...Of course we are back to the real issue...no part was there for my appointment that I made, that they called me to say it was in and could fix the truck.... So you tell me how the communication is working at John Hirsch's Dealership in Cambridge . Dean & Bev Sandahl More

Always treated extremely well by the entire staff of this Dealership; They care, and take total pride in having the customer feel wanted and important. Would strongly recommend this Dealership to all. Dealership; They care, and take total pride in having the customer feel wanted and important. Would strongly recommend this Dealership to all. More

The customer service at this dealership was horrible. Brian the service counter worker changed his story about 5 times. Every time the story changed it got worse. He also made me feel as if I knew noth Brian the service counter worker changed his story about 5 times. Every time the story changed it got worse. He also made me feel as if I knew nothing about my vehicle. I truly believe he knew nothing about the vehicle as the story changed and then he decided to read off of the mechanics report. I have a brand new vehicle that had warranty work completed and they tried to make me pay for the service. To top it off they saved the oil filter for me on the floor of my vehicle. Wow really nice as it leaked because they put it in a plastic bag and did not seal it. I truly believe that this dealership is working to only benefit themselves and not the customer. I feel that if you would choose to do service with this dealership you would be greatly disappointed. I also reported this company to the better business bureau. More

I had a 8:45am apt. to fix the front end pull for the second time, at 11:00am I inquired about the status of the work being preformed on my truck. Someone said they would check on the status, that's when second time, at 11:00am I inquired about the status of the work being preformed on my truck. Someone said they would check on the status, that's when I noticed the keys for the truck where still hanging on the keyboard and that the vehicle had not been even looked at as of 11:00am. That when I said, I need to reschedule, that I could not what all day. I think 2hrs waiting for a scheduled appt. is a little to long. More

We had what appeared to be an oil sensor/pressure problem in our Suburban and someone suggested simply replace the sensor myself (to save money) and see if that fixed the problem. We opted to take the truck in our Suburban and someone suggested simply replace the sensor myself (to save money) and see if that fixed the problem. We opted to take the truck to John Hirsch for a diagnostic and they discovered a faulty sensor that was still under warranty so it was replaced at no charge. They also discovered five burnt out lights that I was unaware of and replaced them. Better they found them than being stopped by police. We have always been very pleased with the service and polite people at John Hirsch's in Cambridge. More

Over-all experience was good. Had an issue with a dead battery in my new vehicle. Technicians tried to charge it instead of just replacing it. That was a bit frustrating battery in my new vehicle. Technicians tried to charge it instead of just replacing it. That was a bit frustrating More

Our service person, Taylor, was on vacation. After many delays because of needed parts, our vehicle was completed 1,1/2 weeks after we brought it there. We weren't notified that it was done for another4 da delays because of needed parts, our vehicle was completed 1,1/2 weeks after we brought it there. We weren't notified that it was done for another4 days, and that was because we called to check. Seems plans should be made to cover when somebody is on vacation. More

Customer service was fabulous. I was greeted with a smile and Taylor went over a whole list of items that they check even though I was in for a recall item. She did fine a burned out license plate bul smile and Taylor went over a whole list of items that they check even though I was in for a recall item. She did fine a burned out license plate bulb and brought that to my attention. The part was not readily available so she told me what day the item would be delivered. Called to set an appointment ....was on hold for a bit, but even that person was very helpful and friendly. 3 of 4 members of my family have purchased here and also were delighted with the service. Thank you, keep up the great work. :) More

I brought my Jeep in because the soft top feels like it is going to blow off on one side when you drive down the freeway. It hasn't always done this, so I called Jeff Anderson and he told me to bring it i is going to blow off on one side when you drive down the freeway. It hasn't always done this, so I called Jeff Anderson and he told me to bring it in. I took Jeff for a test drive and he could hear it and said that it sounds like something needs to be tightened up. I was told that there was nothing that they could do to tighten it up and that Jeep said that is just a soft top. This just started happening a few weeks ago and it is mainly on one side. I don't like that Jeep and Hirsch have totally washed their hands of this. I realize that it is a soft side and that there is the "normal" noise that they make, but not as bad as it is. I spent a lot of money and it is very disappointing to hear that nobody will help me! More

Been a faithful customer for over 10 years. If you are buying a car and need to take your vehicle in for servicing... I reccomend you come here! buying a car and need to take your vehicle in for servicing... I reccomend you come here! More