John Hinderer Honda

When purchasing a new accord I had the salesman speak with the bank in regard to the payoff amount on my trade-in. A purchase price was established, but when the paperwork was completed they had oversta with the bank in regard to the payoff amount on my trade-in. A purchase price was established, but when the paperwork was completed they had overstated the payoff on my trade by more than 1300 dollars. When I pointed this out they said I would receive a refund from the bank (this made no sense since the extra 1300 when to the dealer). Repeated calls and stops at the dealership did not resolve the problem. I finally called the bank and had the manager speak directly with someone in management at the dealership. The problem was then resolved. I do recommend the service department--they seem to know what they are doing, but like all dealerships are too expensive after the car is out of warranty. Since purchasing the accord from Hinderer I have also purchased a new Honda Fit--at another dealership. I would never consider a purchase from Hinderer again. I am convinced that I would never have seen my 1300 dollars if I had not pursued it relentlessly (by the way, the 1300 that I received as a refund is of course included in my loan and is reflected in my monthly payments). More

My girlfriend and I went to buy new cars. The salesman (Brent) was pushy but quick to agree to prices. During the test drive, he provided us with incorrect details about the car (horse power is the one I (Brent) was pushy but quick to agree to prices. During the test drive, he provided us with incorrect details about the car (horse power is the one I can remember). When we got to the paperwork, he was asking us to sign documents without seeing final prices. When I did get to see the price, it was no where near the agreed price. After about 3 hours, we left and told them to get back to us when the prices were nearer to what had been discussed. The next day Brent calls my girlfriend's cell phone 4 times and even calls her general office line to get a hold of her. He calls me to tell me that my girlfriend is ignoring his calls. I then explain to him that she does have a job. The salesman was argumentative when I asked him not to call us anymore. At the end of the day, a good offer was made on a car that had sat on the lot for 5 months and we got jerked around for about a week. I had read the reviews on the dealership but had decided to give them a chance because it was local. I would recommend avoiding this dealership. More

Ronald Ferguson (aka Rock) promised to pay off $1,000 of my soon to be due lease in order to buy a new vehicle. Since the new vehicle was not in stock I pay the refundable deposit of $500.00 to have it in my soon to be due lease in order to buy a new vehicle. Since the new vehicle was not in stock I pay the refundable deposit of $500.00 to have it in two weeks. When the new vehicle arrived, they refunded the deposit and asked me if I wanted a check of $1,000 or should they send the payment directly to the lease company. Since I was leaving the trade in at the dealer I asked the payment to be made directly. Two months later my credit was damaged because they never made the payment, and when I requested answer Joe, Pete and Doug from finance where non cooperative and stated had no idea what was I talking about it. After my third angry call they agree to pay only $500. I was robbed by this unethical sales persons. If you want to buy a car at John Hinderer, you better have your attorney by your side. Do not trust Ronald Ferguson and by no means make any business with finance people there if their names are Joe, Peter and Doug. Actually in my third call, Joe addressed me as "dude, I can't help you". Unprofessional!!! More

We purchased a 2004 Honda in May. This has been the worst car bying experience we have ever experienced. Repeated misrepresentations negotiating price, have not received title or payment book after 45 days. car bying experience we have ever experienced. Repeated misrepresentations negotiating price, have not received title or payment book after 45 days. Finance Mgr. will not call me back. BMV has sent file to investigation unit. 30 day tag expired. Just a terrible experience. Found sales and management staff to be arrogant. I would not recommend this dealership!!!!!!!!!! More

Well here we go, Bought a truck from them, few issues Well here we go, Bought a truck from them, few issues with it they wouldnt bring the price down. I wanted the truck so I said ok. They offered a Well here we go, Bought a truck from them, few issues with it they wouldnt bring the price down. I wanted the truck so I said ok. They offered an auto butler service free of charge where they wash, buff, polish and clean the vehicle. Evidence of cleaning but nothing else.... Poorly managed, poorly run, paperwork poorly handled, VERY UNPROFESSIONAL DO NOT RECOMMEND TO ANYONE. When you pay a large amount for a vehicle and GIVE the salesperson the commission, you expect to be treated as if you were a friend to them in return for HELPING them out in a struggling economny. This dealership needs to clean house and look for experienced and skilled salespeople. Still waiting on a phone call from them, been waiting 2 days. Have called them twice, everytime, they're BUSY? Hope you don't make the same mistake I did. More

I purchased a new Hona Element a few years ago and I recently purchased a used Civic here also, I got a better deal on both of them up front than I got at two other dealers after hagling for an hour. I recently purchased a used Civic here also, I got a better deal on both of them up front than I got at two other dealers after hagling for an hour. I have had all my service work done here and they have always been up front and honest about what I needed on my cars and even took me back in the shop and showed me what they were talking about.The owner even came out and talked to me in the waiting area! I would and have recomended them to family and friends. More

I just picked up my new accord. What a fantastic experience. Dave showed real character in helping me. He listened and went out of his way to get me a great deal. Pat made sure I had a tour of th experience. Dave showed real character in helping me. He listened and went out of his way to get me a great deal. Pat made sure I had a tour of the dealership and met the service manager. Great people and splendid treatment. I encourage anyone looking for a vehicle, get there. You will love the treatment. More

I expect greed in this business but these people will lie to your face. These characters would be almost comical stereotypes if they didn't hurt people. If you have to deal with Hinderer: First make s to your face. These characters would be almost comical stereotypes if they didn't hurt people. If you have to deal with Hinderer: First make sure you know the "Blue Book" value of the car you are interested in. Make sure every promise they make is detailed in the contract exactly. Also, I would refuse to sign any contact that contains unexplained charges. They will try to charge you a service fee, which is limited by Ohio law to $250.00. This is a bogus charge that does not reflect their costs. If you pay it, negotiate it off the price of the car. Also check out their rating with the BBB (F). I'm surpised a company like Honda, which has an awesome product, would have anything to do with these guys. Really its best to just avoid this den of thieves. More

We did end up purchasing our 2008 CR-V from this dealership, but we walked out with a good deal on it and with the promise of free tires after 60,000 miles. It is yet to be said about the tires, an dealership, but we walked out with a good deal on it and with the promise of free tires after 60,000 miles. It is yet to be said about the tires, and you must have them rotated with them every 5,000 miles ($20). I would warn you about this dealership to come prepared (and this goes for talking to any car salesman). They will try to pressure you to buy and sign papers before even showing you any price. This is how I dealt with them. I called several dealerships before going to John Hinderer. Most dealerships WILL give you the dollar amount on their cars. I absolutely refused to sign anything until I was ready to purchase. The employee got gruff and said that no one has ever done that before, but who cares! When he did show me the numbers, I had my own paperwork from other dealerships who were promising a better deal. From there, you have the power to tell them to give you the car for a better deal, or you walk The idea is to stay in control of the situation at all times. One other thing I did was that I also secured my own financing before walking in the door. These people are shady, and had I known that when I was purchasing the car I would not have bought from them. However, I am VERY satisfied with my vehicle and the purchase price. More

TERRIBLE!!!AVOID LIKE PLAQUE!! This is my first time visiting this well-known Newark dealer and it's the WORST experience EVER!!I drove down from Columbus Ohio State to purchase a Lexus car there recomm visiting this well-known Newark dealer and it's the WORST experience EVER!!I drove down from Columbus Ohio State to purchase a Lexus car there recommended by my dad, and doesn't even know there's even such auto dealer still existing. Everything there regulates the business laws I learned in class, I def would broadcast their bad reputation around OSU Columbus campus and make them lose business!!!! More