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John Hinderer Honda
Heath, OH
5,489 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 20, 2018
Best Customer Service The salesman, Ron Strong, the financial officer, Henry, & all the other people we met, went far & above what is expected of them, to get us in to our The salesman, Ron Strong, the financial officer, Henry, & all the other people we met, went far & above what is expected of them, to get us in to our new-to-us, Honda CR-V. They met our needs & got us into a beautiful vehicle. It had been 10 years since we purchased a new vehicle & we are truly glad we went to John Hinderer Honda. More
by Sharon
Employees Worked With
Ron Strong, Henry "Grady" Tiller
February 20, 2018
Exceeded our expectations! I was looking for a better car, and Hinderer Honda was my first stop. I told them up front that I was window shopping and learning about different ma I was looking for a better car, and Hinderer Honda was my first stop. I told them up front that I was window shopping and learning about different makes/models of cars. I had no intention to buy a car that day. It was my good fortune to work with David Lybarger. He is a careful listener, respected my preferences, and is an expert at addressing my objections. After evaluating several options that Dave presented, I purchased a new 2017 CR-V. It is an awesome car! I never bothered to waste my time looking at Buick, Cadillac, or Toyota. I am the newest Honda convert, all because of Dave and the Hinderer Team. Hinderer Honda is committed to providing excellent customer service. We were given a tour of the facilities. The Service Department offers every comfort of home, including beverages, snacks and WiFi. The best part of buying a car from Hinderer Honda is their people. We watched the employees interact with each other. They help each other, display respect and friendship, and work together to give customers a memorable experience. it is obvious that Hinderer Honda is a great place to work because their employees are happy to be there. We were surprised when many of the management staff stopped to welcome us and introduce themselves. They all made us feel welcomed and valued. Jim Brown was our Finance Manager. His knowledge and friendliness made the tedious paperwork process quick and painless. Jim deserves a gold star for patiently answering all my questions. Hinderer Honda makes buying a new car a pleasant experience. Learning to use all the new bells and whistles on the new car is something else again, especially for folks whose first car was started with a hand crank. No worries here - Matt Burgoon came to our rescue. He was patient with us, translated the new technology into words we understood, and made sure we could demonstrate how to use the new features. If you want a great car, a great deal, and great people, Hinderer Honda is the place for you. More
by Sweet ride
Employees Worked With
Jim Brown , Bill Goodrich, Michael Dixon, Matthew Burgoon, Justin Hinderer, Henry "Grady" Tiller, David Lybarger
February 19, 2018
Friendly, helping service! Everyone was helpful and friendly From beginning to end without being pushy. They helped and answered all my questions. Didn't let me settle and helpe Everyone was helpful and friendly From beginning to end without being pushy. They helped and answered all my questions. Didn't let me settle and helped me keep searching for the right vehicle until we found just the right fit! Thank you so much! More
by LISA WOLFE
Employees Worked With
Bill Goodrich, Matthew Burgoon, Henry "Grady" Tiller, David Lybarger, Tom Diggs
February 18, 2018
Excellent Car Purchase Experience Our recent car purchase at John Hinderer Honda was Outstanding in every way!! We felt that our business was appreciated and we left feeling valued. Fr Our recent car purchase at John Hinderer Honda was Outstanding in every way!! We felt that our business was appreciated and we left feeling valued. From the moment we walked in the door until we drove away in our Pilot we received excellent, personal service from every department. Buying a car has never been so painless! We were very satisfied with the price of our new car and the value given for our trade. Chris Banks, Michael Dixon and James Brown went above and beyond...even staying late on a Friday night. We highly recommend John Hinderer Honda! More
by Greta444
Employees Worked With
James Brown, Michael Dixon, Chris Banks
February 18, 2018
Great overall experience The dealership listened to what we wanted in a vehicle and worked with us on the price to get the deal done. Thanks for the help and experience. The dealership listened to what we wanted in a vehicle and worked with us on the price to get the deal done. Thanks for the help and experience. More
by PilotEliteOwner
Employees Worked With
Michael Dixon, Jason Needles, Susan Harder
February 18, 2018
Re-discovered a great dealership and value. I was searching for a used 2006 CR-V for my daughter and found one on John Hinderer Honda's website with 126,000 miles. Scheduled a test drive on-lin I was searching for a used 2006 CR-V for my daughter and found one on John Hinderer Honda's website with 126,000 miles. Scheduled a test drive on-line Friday night, after hours, and received a confirmation phone call shortly after they opened the next morning. At arrival, we greeted by Curt Purdy who showed this car and coordinated our test drive. After the test drive my daughter decided she did not want the CR-V and Curt recommend two other possible options based on mileage/condition, ownership history, and our budget. In the end we decide on a 2007 Civic Coupe, Curt recommended, with a complete CarFax service history from Honda dealerships. What I appreciated was Curt's relaxed approach, and he provided good options based on what we were looking for without pressure that I have experienced at other dealerships. The Civic was fairly priced without the 45-60 minutes of back and forth negotiation I experienced at Lindsay Acura on my older daughters used car purchase. I "re-discovered", John Hinderer Honda from our new 2005 Honda Pilot purchase, which was also a good experience, as they gave us a very fair trade-in for old car, and completed the necessary paper work smoothly. We live 50 miles from John Hinderer Honda, but it was definitely worth the trip! More
by Mike
Employees Worked With
Curt Purdy
February 17, 2018
Honest, fair and eager to please. Had another great car buying experience yesterday at John Hinderer. It is rare these days to find a dealership these days that treat you fair a Had another great car buying experience yesterday at John Hinderer. It is rare these days to find a dealership these days that treat you fair and honestly. These guys do everything they can to make you feel like a part of their family. Over the years I have purchased motorcycles and cars from them and they crush it every time. The folks I dealt with yesterday are all professionals and I was convinced that my happiness was first on the list. Thanks again Ron! This past summer I was mistreated at an east side Columbus Honda dealership when they cheated at an oil consumption test. Hinderer's service department (Shout out to Jeremy!) worked hand in hand with Honda to pick up the pieces and get me back on the road. Hinderer is top notch in my book. They will continue to get my money and business for years to come. 5 stars to you my friends! -Jeff Piskur (Happy customer) More
by jeffpiskur1
Employees Worked With
Ron Strong
February 17, 2018
Buyer Beware - Ask all questions We have purchased new cars from JHH before but never again. We went into the dealership after being contacted about turning in our lease early. The wh We have purchased new cars from JHH before but never again. We went into the dealership after being contacted about turning in our lease early. The whole sales experience was awful. Their first offer on a HRV was a higher monthly payment than our Odyssey which stickers for $14,000 more. We were able to get price down and left with car. Three weeks later, we get a letter from Honda Financial telling us we owe $2000 for remaining payments and overage on mileage; both of which we were told would be handled by the dealership. When we contacted dealer, they denied saying they would cover expenses. When I mentioned we would not have got a new car if we still had to pay the final two payments I was told that people do that all the time. John Hindered does not value their customers at all. We have purchased 5 cars from them and were treated with utter disrespect and unethical behavior. More
by Bball43081
Employees Worked With
Bill Goodrich, Taylor McIntosh
February 17, 2018
Convenient as buying a car can be Ron Strong was absolutely amazing and thorough and Jim Brown brilliantly walked us through the financing process. John Hinderer Honda is the best plac Ron Strong was absolutely amazing and thorough and Jim Brown brilliantly walked us through the financing process. John Hinderer Honda is the best place to go to purchase a used or new vehicle. More
by Jeremey 123
Employees Worked With
Jim Brown, Ron Strong
February 17, 2018
4 service visits in first month We purchased a 2012 GMC Terrain with 63k miles. 4 service visits in first month of ownership. Problem still not solved. Claim there’s nothing they can We purchased a 2012 GMC Terrain with 63k miles. 4 service visits in first month of ownership. Problem still not solved. Claim there’s nothing they can do. Vehicle won’t start intermittently. Problem occurred the day after purchase. They kept the vehicle for a week and claimed it started every time with no issue, therefore they couldn’t troubleshoot the issue. Upon getting home that same day of pickup, (today 2/17/18) vehicle won’t start and is currently stuck in our driveway. Thank god my wife (purchased for her vehicle) and 4 month old son weren’t out of town! Also having an issue where the drivers window won’t go up properly and was told since I “own the vehicle now it would be my responsibility” by Justin Hinderer as well as having to put $100 towards an exhaust leak that happened about 2 weeks after purchase. Would give zero stars if that were an option! More
by Jhoerst
Employees Worked With
Justin Hinderer, Victor Arnold
