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John Hinderer Honda
Heath, OH
5,492 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,492 reviews
November 02, 2018
David is the best After being treated terribly at a dealership down the road, I was so pleased with our reception at John Hinderer. David Lybarger was great, made us fe After being treated terribly at a dealership down the road, I was so pleased with our reception at John Hinderer. David Lybarger was great, made us feel like we were the most important people he has ever dealt with. He got me in my car that night. Alexis set up my bluetooth, with a big smile Then we spent some time with Henry Tiller with the paperwork. He was so wonderful, and made it a pleasure to do paper work! Who knew? Second time I have bought a car here, I'll go back again, and again. Employees that act this happy must be treated well, it makes all the difference in buying a car. More
by LyndaOH
Employees Worked With
Henry "Grady" Tiller, David Lybarger, Alexis Waldren
October 29, 2018
Awesome Most dealerships suck you in and want to just sell you anything, but not John Hinderer. Our salesman (Eric Stephenson) was awesome. He asked me what I Most dealerships suck you in and want to just sell you anything, but not John Hinderer. Our salesman (Eric Stephenson) was awesome. He asked me what I want in a vehicle not what he thinks I should be in. He explained everything to where my husband and I understood. I recommend this place. I am very satisfied with the way we were treated. More
by crvgirl315
Employees Worked With
Melissa Keith, Michael Dixon, Henry "Grady" Tiller, Alexis Waldren, Kristen Pearson, Eric Stephenson, Noah Barnett
October 28, 2018
Great service Really great service. Amazing sales man that didn't push me to buy and got me exactly what I wanted at a reasonable price. Would definitely recommend Really great service. Amazing sales man that didn't push me to buy and got me exactly what I wanted at a reasonable price. Would definitely recommend and would happily do business with again. More
by Hcampolo
Employees Worked With
Ron Strong, Miguel Parra
October 27, 2018
Very professional I stoped in one day to look at a used mustang they had. They were very professional, courteous and never haggled me. I ended up taking the car home . I stoped in one day to look at a used mustang they had. They were very professional, courteous and never haggled me. I ended up taking the car home . Thanks guys! More
by Nightrider
Employees Worked With
John Lee, Taylor McIntosh, Kara Crampton
October 25, 2018
Awful Customer Service I recently took my 2016 Acura TLX into Hinderer Honda thinking they could do warranty work. I told them I felt a vibration from the right rear tire be I recently took my 2016 Acura TLX into Hinderer Honda thinking they could do warranty work. I told them I felt a vibration from the right rear tire between 70-80mph. They asked if they could take it out to I-70 so they could legally take it above 70mph and I said that was fine. They instead decided to put it up on the rack, test drive it to 80mph, but spiking it at 120mph (even though the service manual says not to take it above 40mph). This caused the drive shaft to explode, severely damaging the catalytic converter and exhaust system, along with several flash shields and brake lines. When they called to tell me what was going on, they simply said the drive shaft was broken and it needed to go to Acura for warranty work. They then told me I needed to arrange and pay for towing and that I would owe them a diagnostic fee. It wasn’t until the car got to Acura that we learned the truth. Acura called us asking if we had hit anything as there was severe damage to the underside and broken parts in the trunk. They then called Honda who admitted to them what had happened. Acura obviously opted not to cover it under warranty, but we still wanted them to do the work with Honda reimbursing them since Honda had not only destroyed my car but lied to us. Honda refused to let Acura do the work and told us it was because it would cost them more money that way. We finally got fed up and told them to just fix it. After my husband had a bad experience with one of the service advisors on the phone, we were assured by the General Manager that we would only be dealing with the GM and the Assistant Service Manager from there on out. This also ended up not being true as the GM redirected us to the same rude service advisor several times afterwards. After asking what they could do to make the whole situation better since they had so royally screwed up, they had the gall to put me in a base model CRV (no power seats, nothing) in exchange for my fully-loaded TLX. I was without my car for an entire week while they lied and tried to pawn this off on Acura and then it took another week for them to actually order the parts and get it fixed. The car seems fine now, but I’ll be taking it in to Acura to verify that they actually fixed everything and did it properly. I will never go back to Hinderer Honda again, not because they severely damaged my car (things happen, people are human, etc.), but because they repeatedly lied to me and proved time and again that they were only looking out for their bottom line and to xxxx with the customer. More
by Candice
Employees Worked With
Jason, Jeff, Joe (GM)
October 23, 2018
First Purchase of a New Car I felt very welcome as I walked into the dealership doors. All of the dealers were pleasant to work with. I was impressed to see the car I wanted to I felt very welcome as I walked into the dealership doors. All of the dealers were pleasant to work with. I was impressed to see the car I wanted to test drive was waiting in the bay for me. The crew that prepared my vehicle did a wonderful job preparing it for departure. I would absolutely return for my next purchase. More
by kwhitaker
Employees Worked With
Ron Strong, John Lee
October 21, 2018
Leasing a CRV Kara was an amazing help. Friendly, honest, thoughtful and smart. I am so happy with our decision to work with Hinderer Honda and drive home with this Kara was an amazing help. Friendly, honest, thoughtful and smart. I am so happy with our decision to work with Hinderer Honda and drive home with this beautiful CRV! More
by Meggali
Employees Worked With
Miguel Parra, Kara Crampton
October 20, 2018
You saved us Just six months ago I walked out with my dream car, only to have it totaled by a drunk driver, without hesitation jhh set me up with a new car and wit Just six months ago I walked out with my dream car, only to have it totaled by a drunk driver, without hesitation jhh set me up with a new car and within a few hours me and my family were without worries of getting to and from work and school, without the dedication of this place and its team of very special people I don't know what my family would have done. John Lee and Henry, you two, I will forever be grateful for, Ron strong thank you for you continued support More
by Keririchards25
Employees Worked With
Henry "Grady" Tiller, John Lee
October 18, 2018
Great customer service Chris was very helpful in our efforts to find the right car for us that met our needs. He asked us questions and offered us a variety of options to ch Chris was very helpful in our efforts to find the right car for us that met our needs. He asked us questions and offered us a variety of options to choose from based on the things we said were important to us. He helped us to find the 2014 Honda Accord that we ended up purchasing and we have been very happy with it. His customer service has extended beyond just the buying process. Whereas many places seem to only care about making the sale, Chris has followed up with us diligently and has helped us with any questions or issues that we have brought to his attention since buying the vehicle. Well done Chris! More
by Cwilcox
Employees Worked With
Chris Banks
October 14, 2018
Zach made our experience so fun! Our sales gentleman was Mr. Needles. He was very prompt answered any questions and was very helpful. We our new car! Zach was our Genus. He showed us Our sales gentleman was Mr. Needles. He was very prompt answered any questions and was very helpful. We our new car! Zach was our Genus. He showed us all the features and hpw things worked. He made us laugh. He wad wonderful! More
by Weekendtberts
Employees Worked With
Glenn, Jason Needles, Zach Weisend
