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John Hinderer Honda
Heath, OH
5,492 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 29, 2018
Jeeptastic! Eric is great to work with! He answered our questions and concerns about a Jeep. He went above and beyond at a busy time of year. Eric is great to work with! He answered our questions and concerns about a Jeep. He went above and beyond at a busy time of year. More
by Julie
Employees Worked With
Eric Stephenson
December 29, 2018
Fantastic experience! I have never been treated so nice as I was today especially by my salesman, now new friend, Dave. He made me feel so comfortable and was very attentiv I have never been treated so nice as I was today especially by my salesman, now new friend, Dave. He made me feel so comfortable and was very attentive to all my questions. I left there with a new car and a new friend. What more can you ask for! Thanks Dave for being my wingman today! More
by Shiloh77
Employees Worked With
David Lybarger, Miguel Parra
December 29, 2018
Great experience and a fun one. This is my 2 nd experience this week at John hinderer honda matt was a great salesman he made us feel like we are family. He treated us great with bot This is my 2 nd experience this week at John hinderer honda matt was a great salesman he made us feel like we are family. He treated us great with both purchasers. More
by Oldfart
Employees Worked With
Matthew Burgoon, Justin Hinderer, Henry "Grady" Tiller, Greg Strausz, Noah Barnett, Kylee Patterson
December 28, 2018
Happy New Year! We were so glad to catch the terrific New Year's deals at Hinderer. Our sales person, Dave, and financial assistant, Miguel, did a great job on helpin We were so glad to catch the terrific New Year's deals at Hinderer. Our sales person, Dave, and financial assistant, Miguel, did a great job on helping us through the entire buying, financing and finishing touches aspects. Thanks Hinderer!! More
by CR-V Happy Customer
Employees Worked With
David Lybarger, Miguel Parra, Noah Barnett
December 28, 2018
Chris is awesome; I'm thrilled with my purchase! I could not possibly be any more content with my purchase at John Hinderer Honda. I worked with a salesman by the name of Chris Banks. His professiona I could not possibly be any more content with my purchase at John Hinderer Honda. I worked with a salesman by the name of Chris Banks. His professional touch was great for Q&A, especially with his wide range of product knowledge. His sense of professionalism is accompanied by a very welcoming demeanor and an anything-is-possible attitude. Simply put, I felt like Chris was motivated to make me happy from the moment I walked in to the dealership to the moment I drove off the lot in my new car. I will be gladly referring everyone I know to his expertise for a very long time. The car itself is exceptional as well. I purchased a 2019 Civic LX with 72-month financing. I was impressed by the dealership's wide variety of options, and even show cars dating back 50 years. The white early-90's Prelude in the showroom was in unsettlingly nice condition; my brother and I must have looked at that car for 45 minutes. I was sold the Civic LX, signed the financing papers, and was promptly taught how to use all of the very impressive features my car has to offer. I honestly can't wait to bring my new car in for service. I can only imagine how well-executed the rest of the dealership is. 5 stars doesn't do this team any justice. They are putting 5-star dealerships to shame with their atmosphere. THANK YOU CHRIS! And thank you, everyone at John Hinderer Honda. More
by kylenbd
Employees Worked With
Miguel Parra, Chris Banks
December 28, 2018
Amazing Matthew and Henry was really helpful with helping us look for a car. I can say I enjoyed working and doing business with both. It was defiantly a plea Matthew and Henry was really helpful with helping us look for a car. I can say I enjoyed working and doing business with both. It was defiantly a pleasure and we appreciate it More
by tybonner
Employees Worked With
Matthew Burgoon
December 27, 2018
Honda ex l Matt was a great salesman he wasn't pushy with my 70 year mother when she was dealing with her. He listened to what she wanted no free trying to sell Matt was a great salesman he wasn't pushy with my 70 year mother when she was dealing with her. He listened to what she wanted no free trying to sell her something she didn't want. More
by Oldfart
Employees Worked With
Matthew Burgoon, Justin Hinderer, Henry "Grady" Tiller, Robert Jordan Smith
December 27, 2018
AMAZING!! Simple & EASY I previously went to Lindsay Honda to trade in my si and they would not budge on offer for my trade or price of their crv! Came to john hinderer and t I previously went to Lindsay Honda to trade in my si and they would not budge on offer for my trade or price of their crv! Came to john hinderer and they took care of it 100% AND GAVE ME $500 just for buying a vehicle. I also got an engine guarantee a few oil changes on them for FREE , FREE CARWASHES, and bunch of other cool things! Check them out and become part of the john hinderer family I will be a LIFETIME member to john hinderer for sure! 100/10 from me . Jordan is a real legit chill salesman He wasn’t pushy at all and take VERY VERY good care of me! More
by Kris10fraz
Employees Worked With
I did work with a manager but can’t remember his name but he was 5 out of 5 as well , Henry "Grady" Tiller, Robert Jordan Smith
December 27, 2018
New car Kara was fantastic and was able to get me into a better car than I thought possible. Thank you kara for helping to create an amazing experience. Kara was fantastic and was able to get me into a better car than I thought possible. Thank you kara for helping to create an amazing experience. More
by Aglasmeiet
Employees Worked With
Miguel Parra, Kara Crampton
December 27, 2018
From Happy to Unhappy Customer Service :( I would like first thank Kara Crampton for her excellent customer service and helping me to navigate this process. Unfortunately, I had to edit this I would like first thank Kara Crampton for her excellent customer service and helping me to navigate this process. Unfortunately, I had to edit this review as this experience has turned from great to bad. :( The sales process with Kara was great! I purchased a 2016 Kia Sportage that was very similar to my 2013 model that had been totaled. My new purchase was "reported" to have heated seats, retractable mirrors, UVO, navigation, sunroof, remote trunk release and of course be mechanically sound. I test drove the vehicle and it appeared that everything was working properly, we did not drive on the highway or any highway speed. My first red flag was that when it was time to take the vehicle home that we (myself and the salesperson) immediately discovered that the remote trunk release was lighting up but not working, it appeared to be stuck. It was recommended that I just call service the next day to correct the issue, I agreed with this and happily drove my car off the lot. As I entered the freeway, I pressed the heated seat buttons and discovered that the seats were not warming up. I then pressed the button for the retractable mirrors and they were not working either. Thirty minutes after driving off the lot, I called the dealership, It was closing, so I sent a text to my salesperson. She again was very kind and advised me to call service. The next morning, (less than 24 hours) I called and was able to get into service, I took the car in and it was checked. I was told that "the buttons are in the vehicle, but the car does not have remote trunk release feature, no retractable mirror feature and neither does it have heated seats"! I was told that some Kia's have the buttons but not the features (?) I was very confused and disappointed, I called a Kia Dealership and provided the manager with the specs on my vehicle and he advised that this information is not correct that if the buttons are there, that the vehicle should definitely have heated seats etc. In the meantime, I took my car to return home and while accelerating to enter the highway, a large puff of smoke came out of the rear, so much that the two cars behind me swerved into the next lane. This has now happened four times. I called back to the dealership the day after the purchase and asked to speak to the Manager Greg Strausz. Mr. Strausz did not return my call. I called again three days after the accident and left another message, no return call. I called again on December 26th and he returned my call. I explained the situation and "thought" that I would receive the same level of customer service provided by the salesperson. Instead, Mr. Strausz was very defensive and argumentative. Instead of him listening to me , he took it upon himself to debate every single concern. I became upset and he then accused me of yelling at him, I wasn't yelling, but I was certainly upset at this point. He never ever offered to assist me, but he instead told me "You signed the contract and so there is nothing we will do here, so just take it to a Kia Dealership and they will fix everything under the warranty"! I will NEVER visit this dealership again. The managers lack of customer service and lack of empathy and willingness to assist in anyway was unacceptable. I hope that I am able to get the items repaired under warranty, but this has been a horrible experience. More
by HappyCamper08
Employees Worked With
Greg Strausz
