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John Hinderer Honda
Heath, OH
5,483 Reviews
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December 27, 2018
From Happy to Unhappy Customer Service :( I would like first thank Kara Crampton for her excellent customer service and helping me to navigate this process. Unfortunately, I had to edit this I would like first thank Kara Crampton for her excellent customer service and helping me to navigate this process. Unfortunately, I had to edit this review as this experience has turned from great to bad. :( The sales process with Kara was great! I purchased a 2016 Kia Sportage that was very similar to my 2013 model that had been totaled. My new purchase was "reported" to have heated seats, retractable mirrors, UVO, navigation, sunroof, remote trunk release and of course be mechanically sound. I test drove the vehicle and it appeared that everything was working properly, we did not drive on the highway or any highway speed. My first red flag was that when it was time to take the vehicle home that we (myself and the salesperson) immediately discovered that the remote trunk release was lighting up but not working, it appeared to be stuck. It was recommended that I just call service the next day to correct the issue, I agreed with this and happily drove my car off the lot. As I entered the freeway, I pressed the heated seat buttons and discovered that the seats were not warming up. I then pressed the button for the retractable mirrors and they were not working either. Thirty minutes after driving off the lot, I called the dealership, It was closing, so I sent a text to my salesperson. She again was very kind and advised me to call service. The next morning, (less than 24 hours) I called and was able to get into service, I took the car in and it was checked. I was told that "the buttons are in the vehicle, but the car does not have remote trunk release feature, no retractable mirror feature and neither does it have heated seats"! I was told that some Kia's have the buttons but not the features (?) I was very confused and disappointed, I called a Kia Dealership and provided the manager with the specs on my vehicle and he advised that this information is not correct that if the buttons are there, that the vehicle should definitely have heated seats etc. In the meantime, I took my car to return home and while accelerating to enter the highway, a large puff of smoke came out of the rear, so much that the two cars behind me swerved into the next lane. This has now happened four times. I called back to the dealership the day after the purchase and asked to speak to the Manager Greg Strausz. Mr. Strausz did not return my call. I called again three days after the accident and left another message, no return call. I called again on December 26th and he returned my call. I explained the situation and "thought" that I would receive the same level of customer service provided by the salesperson. Instead, Mr. Strausz was very defensive and argumentative. Instead of him listening to me , he took it upon himself to debate every single concern. I became upset and he then accused me of yelling at him, I wasn't yelling, but I was certainly upset at this point. He never ever offered to assist me, but he instead told me "You signed the contract and so there is nothing we will do here, so just take it to a Kia Dealership and they will fix everything under the warranty"! I will NEVER visit this dealership again. The managers lack of customer service and lack of empathy and willingness to assist in anyway was unacceptable. I hope that I am able to get the items repaired under warranty, but this has been a horrible experience. More
by HappyCamper08
Employees Worked With
Greg Strausz
December 26, 2018
Our experience buying 2015 Jeep Grand Cherokee To start off by saying our experience was actually enjoyable, would be a understatement. From the moment we stepped foot in the door to Joseph we felt To start off by saying our experience was actually enjoyable, would be a understatement. From the moment we stepped foot in the door to Joseph we felt like we were talking to a friend. He went over absolutely every possible option our jeep offered and then some. Everyone who worked with us made our experience great and we’d recommend anyone who is looking for a vehicle to go to John Hinderer Honda! More
by Jaycie19
Employees Worked With
Justin Hinderer, Miguel Parra, Joseph Vericella
December 23, 2018
New pilot I had a great experience. Ron answered my questions but didn’t pressure me. 7 years ago I looked at an odyssey and had a horrible experience. The sale I had a great experience. Ron answered my questions but didn’t pressure me. 7 years ago I looked at an odyssey and had a horrible experience. The sales person took the keys to my crv and would not give them back. He told me to take the odyssey home. I demanded my keys and left vowing to never return. Ron changed my opinion of your dealership. I would now recommend your dealership More
by Karen
Employees Worked With
Ron Strong, Henry "Grady" Tiller
December 23, 2018
Great place Had a great experience with this place was actually our first place we have bought a car of this nature awesome help and Whst we wanted and our price Had a great experience with this place was actually our first place we have bought a car of this nature awesome help and Whst we wanted and our price range David lybarger was awesome he helped with what we needed and wanted highly recommend five stars for sure More
by Mydogpreston
Employees Worked With
David Lybarger, Tom Diggs
December 22, 2018
Perfect car Great decision to choose John Hinderer Honda. It was easy and enjoyable transition into a new car. Sales was patient and willing to make the experien Great decision to choose John Hinderer Honda. It was easy and enjoyable transition into a new car. Sales was patient and willing to make the experience one of a kind. More
by Wisecarver 1354
Employees Worked With
Joseph Vericella
December 19, 2018
Love My New Car!!!! I had the best experience in buying my car that I could ever ask for! Ron and Tom were so helpful with finding my car and explain everything to me. I I had the best experience in buying my car that I could ever ask for! Ron and Tom were so helpful with finding my car and explain everything to me. I wiould highly recommend them! More
by Danielle
Employees Worked With
Ron Strong, Tom Diggs
December 19, 2018
Davy was great I just bought the baddest truck in central ohio and the deal went smooth. Amazing since i had a horrible lease to get out of. Thank you for the assi I just bought the baddest truck in central ohio and the deal went smooth. Amazing since i had a horrible lease to get out of. Thank you for the assist! More
by Nate12345678
Employees Worked With
David Lybarger
December 18, 2018
Great Buying Experience Purchased a high mileage but well maintained 2014 VW GTI. Felt the car was fairly priced. Everyone we worked with was friendly, professional, and kn Purchased a high mileage but well maintained 2014 VW GTI. Felt the car was fairly priced. Everyone we worked with was friendly, professional, and knowledgeable. While we came specifically to look at the GTI, I found there were a lot of interesting, "enthusiast" oriented used cars on the lot - would be a great place to browse if you don't know exactly what you want. Also would like to specifically mention the David Lybarger was not only professional, but also clearly a car guy who was very interesting to talk with during the sales process. Overall, a top class buying experience. More
by 2014GTI
Employees Worked With
Matthew Burgoon, Henry "Grady" Tiller, David Lybarger, Miguel Parra
December 18, 2018
Excellent experience Worked within my budget and wishes. Very fine dealership. From the minute you walk in the door you feel welcome and you are treated the same when you Worked within my budget and wishes. Very fine dealership. From the minute you walk in the door you feel welcome and you are treated the same when you leave. More
by Pathfinder Mike
Employees Worked With
Henry "Grady" Tiller, David Lybarger, Greg Strausz
December 17, 2018
Friendly, helpful, extremely professional. We initially made an appointment to look at some numbers and see what we could afford after a recent accident totaled one of our cars. We didn’t expec We initially made an appointment to look at some numbers and see what we could afford after a recent accident totaled one of our cars. We didn’t expect to, but we left with a great car! Matthew was so polite and helped us with everything we needed. They really made something as big as buying a car into an easy process. I’ve spent more time purchasing a cell phone!! We are looking forward to returning shortly and replacing our other car as well. If you think that no one else can help, John Hinderer Honda is the way to go! More
by Awalton8908
Employees Worked With
Matthew Burgoon, Tom Diggs
