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John Hinderer Honda
Heath, OH
5,483 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 22, 2019
Almost 4 hours for a new coil pack and spark plug! I called to make an appointment to which I was scheduled for 7:30 am. Sounded good but apparently the technicians/mechanics don’t even arrive until 8! I called to make an appointment to which I was scheduled for 7:30 am. Sounded good but apparently the technicians/mechanics don’t even arrive until 8! Wasted half hour before I even got started! Of course I wasn’t told that until toward the end of my experience... When I arrived for my scheduled appointment I asked to get an update when they discovered if there was any issues beyond the coil pack I already knew was a problem. After an hour of waiting and hearing nothing, I went in search of an update. I was told by the guy at the service desk that he hadn’t heard anything but he’d check on my vehicle. After ANOTHER HOUR passed by, I again went in search of an update. Apparently someone was finally test driving it to try to diagnose it...no further information. Another 30 minutes passed before the service representative came in to tell me the issue was not covered by my warranty. I asked why it took so long to diagnose... I’m not an expert but 2.5 hours is terrible. That’s when I was made aware that my appointment time was 30 minutes before anyone would even see the vehicle much less diagnose anything. Then he gave me the speech about checking for underlying issues. I appreciate that it wasn’t just a quick code read and move on, but again, 2.5 hours was ridiculous. Not to mention at this point my vehicle still wasn’t fixed! To sum it up, I was at John Hinderer Honda from 7:30-11:15 am in order to get a coil pack and spark plug replaced. Not once during the process was I offered the shuttle service nor was I given any updates about the vehicles issues or how long it might take to fix. Later they apologized that I didn’t feel like I was a priority. Quite frankly I didn’t feel like I even existed to them! I wish I could say that this was my first bad experience...but almost every oil change I get there takes an hour and a half despite me making an appointment. Customer service and timeliness are clearly not a priority. More
by Jabsmiles4u
Verified CustomerEmployees Worked With
Jason Culver
February 22, 2019
Pricey Labor I went in for tire rotation and oil change. Other work completed I am not sure it was Honda’s recommended service. It was a bit much. The labor charge I went in for tire rotation and oil change. Other work completed I am not sure it was Honda’s recommended service. It was a bit much. The labor charge was too much. When I got down the road I got a low tire indicator. More
by JJJFARM
Employees Worked With
Zack Farrington, Andrew Daubenmire
February 21, 2019
As expected, even better. I came in for a rattle in my headliner and a routine oil change. By the time I was scheduled in, I got the rattle fixed, my oil changed, and they ser I came in for a rattle in my headliner and a routine oil change. By the time I was scheduled in, I got the rattle fixed, my oil changed, and they serviced a Honda recall that I was unaware of! Thanks to Kirk and the team that took care of my 2017 Ridgeline! Keith Watson Coshocton, Ohio More
by kwatson88
Employees Worked With
Kirk Klostermeier
February 21, 2019
B1 on odometer and had battery checked. Great personal service and friendly and helpful and knowledgeable staff. Like how they tell you what needs done in the future. Also always Che k tires Great personal service and friendly and helpful and knowledgeable staff. Like how they tell you what needs done in the future. Also always Che k tires to see how much tread is left. More
by DYAR0
Employees Worked With
Not sure of person who helped, Jeremy Stevens
February 21, 2019
Superb staff with attention to detail All the people I dealt with were professional and knowledgeable. They made sure I was familiar with all aspects of the new car I was leasing. All the people I dealt with were professional and knowledgeable. They made sure I was familiar with all aspects of the new car I was leasing. More
by philwarner5284
Employees Worked With
Tyler McCoung, John Hinderer, Melissa Keith, Miguel Parra, Michael Lanfranc
February 21, 2019
oil change Dealership is clean. The waiting area offers anything that one might need while waiting. I bring my own drink . Many people do use all the very nice o Dealership is clean. The waiting area offers anything that one might need while waiting. I bring my own drink . Many people do use all the very nice offered items. The wait was short and staff courteous. Very nice dealership. More
by dee
Employees Worked With
Matt Pinion, Matthew Pinion
February 21, 2019
Great service I had the best service experience everyone was nice and i didnt wait at all it was great i higjly recommend John Hindere Honda The digi screen is awe I had the best service experience everyone was nice and i didnt wait at all it was great i higjly recommend John Hindere Honda The digi screen is awesome i love it More
by shereal64
Employees Worked With
Savanna Owens, Matt Baker
February 20, 2019
Worst ever This place kept saying they had gotten us an approval. I found a great SUV signed the paperwork, got ready to pick the car up the next day all to rece This place kept saying they had gotten us an approval. I found a great SUV signed the paperwork, got ready to pick the car up the next day all to receive a text message saying wait, we have to get an approval. Then oh we need 5000 dollars down. Who does that? More
by Shocked
Employees Worked With
Ron Strong, Henry "Grady" Tiller, Tonya Helsel, Glen Foster
February 20, 2019
Absolutely Awesome We had been to Lindsay earlier in the day and Hinderer is friendlier more relaxed and offered a much better deal—we will definitely be back!!! We had been to Lindsay earlier in the day and Hinderer is friendlier more relaxed and offered a much better deal—we will definitely be back!!! More
by dlfoster2004
Employees Worked With
Henry "Grady" Tiller, Curt Purdy
February 20, 2019
Service Department The guys did a great job and were done on time. I really don’t have anything else to say. I will always use Hinderer Honda for service. The guys did a great job and were done on time. I really don’t have anything else to say. I will always use Hinderer Honda for service. More
by STEVE.ABBOTT
Employees Worked With
Dustin Boucher
