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John Hinderer Honda
Heath, OH
5,491 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,491 reviews
May 10, 2019
100% satisfaction The service was quick and thorough and the staff very helpful and professional. If you need to wait for your vehicle to be serviced, you may as well The service was quick and thorough and the staff very helpful and professional. If you need to wait for your vehicle to be serviced, you may as well spend that time in a clean and comfortable room stocked with refreshments! More
by BV
Verified CustomerEmployees Worked With
Jerrod Ridgeway
May 09, 2019
Friendly environment Really nice and helpful in every way we as offered anything an everything available as far as food drinks ect it could have not been a better experien Really nice and helpful in every way we as offered anything an everything available as far as food drinks ect it could have not been a better experience thank u all More
by Modlite-1
Employees Worked With
The manger was youn blonde guy super awesome, Henry "Grady" Tiller, Tonya Helsel, John Lee
May 09, 2019
Service work I always like working with Jason Culver always helpful , always will try to help me to do the things I need done in a very professional way , I always like working with Jason Culver always helpful , always will try to help me to do the things I need done in a very professional way , More
by DOBRIEN4
Employees Worked With
Jason Culver
May 08, 2019
New customer service need to take lessons from past I had never taken my Acura any where else for 9 years. My last two experiences have not been positive. Last fall when my car was due for routine mai I had never taken my Acura any where else for 9 years. My last two experiences have not been positive. Last fall when my car was due for routine maintenance, I called about detailing because I wanted the interior leather cleaned. When I dropped the car off I reviewed what detailing I wanted and also ask to have the wiper blades replaced. When I picked the car up: 1) interior had been wiped but not cleaned 2) the entire wiper had been replaced not just the blade (which is more expensive) 3) the individual going over the report couldn’t read the written message other than it said something about the struts. His comment was they would be okay until the next maintenance. I was taking a trip so had someone check just in case and found they were a little more critical. Time passes and dissatisfaction fades but unfortunately the experience only renewed dissatisfaction. Brought my car in for a diagnostic check after exterior temp malfunction. The communication about progress was very poor. When I ask for an explanation of why the repair was more expensive and had taken longer the service persons attitude was rude and demeaning. Yes they had provided a vehicle since they had my car over the weekend but it still was an inconvenience. More
by Acura
Employees Worked With
John Phillips
May 08, 2019
New keys programmed for my Honda Excellent people and excellent service!!!! On the phone talking to the parts department and service department - very professional and friendly!!!!! I Excellent people and excellent service!!!! On the phone talking to the parts department and service department - very professional and friendly!!!!! I did not buy my car here but will when I get another car. More
by PATRICIABROWN414
Employees Worked With
Jacob Dornbier, Jennifer Shackelford, Jacob Dornbirer, Jennifer Shackelford
May 08, 2019
Great experience John Phillips took the time to explain the items discovered during inspection that needed attention. John was very patient and walked me back to the s John Phillips took the time to explain the items discovered during inspection that needed attention. John was very patient and walked me back to the service area to explain issues with my tires so that I could visually understand what he was talking about, which I greatly appreciated. I do not understand vehicle maintenance and thinking you are going in for minor service to have many issues presented, increasing your bill considerably, can be scary. John made it not so scary or painful. Hinderer Honda offers excellent customer service and I will continue to get my vehicle serviced with them. Thank you! More
by Kim M
Employees Worked With
John Phillips, Kirk Klostermeier
May 08, 2019
Excellence I enjoyed the quality and care in which staff listened to what I wanted and did their best to make that happen. Interaction between myself and all sta I enjoyed the quality and care in which staff listened to what I wanted and did their best to make that happen. Interaction between myself and all staff was honest, friendly and down to earth. Being able to converse with staff and them to us is why I have return time and time again to John Hinderer. I have bought a minimum of 5 vehicles from them over the years. I would and will recommend them to friends and family. We appreciated Justin Hinderer for taking the time to talk with us and help us with our purchase. More
by tkwright1970
Employees Worked With
I do not remember her name. She set up my phone and went over the interior of the vehicle, Justin Hinderer, Taylor McIntosh, TJ Hoffer
May 08, 2019
Amazing. Recommended to everybody I know. Ryan was there to help me purchase my first car. Amazing person, fantastic salesman. Felt welcomed as soon as I walked into the dealership. 10/10 Ryan was there to help me purchase my first car. Amazing person, fantastic salesman. Felt welcomed as soon as I walked into the dealership. 10/10 More
by that_one_person1
Employees Worked With
Ryan Rainier
May 07, 2019
Family owned, personal & professional! My family loves John Hindered Honda! We've bought 4 cars there now, and have loved every one! I highly recommend them. They work as a team, from the s My family loves John Hindered Honda! We've bought 4 cars there now, and have loved every one! I highly recommend them. They work as a team, from the scheduling secretaries to the sales staff, to find you the best car that works for you! More
by lktelfer
Employees Worked With
Teresa, Matthew Burgoon, Justin Hinderer, Jason Needles, Taylor McIntosh
May 07, 2019
Great customer service! I had to bring in my Honda Fit to have a noise coming from my front wheels fixed. Ended up being a wheel bearing. The drivers side was replaced.... bu I had to bring in my Honda Fit to have a noise coming from my front wheels fixed. Ended up being a wheel bearing. The drivers side was replaced.... but ended up needing both. So I was given a loaner/rental car to get me home since the part was not available. The called me the next day when it was ready. The pricing was very good and Kirk took great care of me the entire way. Plus the waiting room had all the snacks and drinks you could ever need was a bonus! More
by brookschurchohio
Employees Worked With
Kirk Klostermeier
