
John Hinderer Honda
Heath, OH
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Customer care not what I expected! 1) Was called and told vehicle would be ready by the time I got there - vehicle was in pick-up lane but it looked like it had been parked in a pigeon 1) Was called and told vehicle would be ready by the time I got there - vehicle was in pick-up lane but it looked like it had been parked in a pigeon nesting area - hood was completely covered in bird poop - not just a spot or 2 but a very large area - I had to ask the it be cleaned off. 2) Didn't look that closely at bill as everything was covered by warranty until after I had left the dealership and noticed that gas gauge that was full when I dropped off was now closer to 3/4 tank - bill said the mileage difference between when I dropped it off and picked it up was only 1 mile - yet the pick-up mileage shown on bill was understated by 60 + miles - looks like it was taken for a very long drive?? More
Fast, friendly, courteous service! Just came in for an oil change but was officially reminded that we were also due for a break flush which is important to us since we are about to go Just came in for an oil change but was officially reminded that we were also due for a break flush which is important to us since we are about to go on a cross-country trip. More
Maintenance As always, the service was fantastic. Car was ready on time, washed, maintenance explained, and courteous service. I have never had any issues or comp As always, the service was fantastic. Car was ready on time, washed, maintenance explained, and courteous service. I have never had any issues or complaints with the service department. More
Great We had a very good experience at you dealership. We love the new Honda. I can’t remember the young man that showed us the different things in the car We had a very good experience at you dealership. We love the new Honda. I can’t remember the young man that showed us the different things in the car but he was very helpful. Thank you More
Buy a car The staff was very friendly and answered all of my questions. They stayed late on a holiday so I could purchase my vehicle. They delivered my car to The staff was very friendly and answered all of my questions. They stayed late on a holiday so I could purchase my vehicle. They delivered my car to me the next day so the service department could look at an issue. More

John Lee was very helpful and not pushy at all. 0ur expierence was pleasant from beginning to end.veryone was very nice and helpful. The dealership was very clean including the restrooms and it was 0ur expierence was pleasant from beginning to end.veryone was very nice and helpful. The dealership was very clean including the restrooms and it was so cool to offer the drinks and snacks.Hats off to John Hinderer for such a nice dealership.Thanks!!! More
Professional, helpful, nice facilities We have purchased several cars at this location and have always been treated fairly. There are other dealerships close, but this was the best pricing We have purchased several cars at this location and have always been treated fairly. There are other dealerships close, but this was the best pricing and we feel we will get good service. More
Slow, slow, slow I waited 80 minutes for an oil change. The oil change did not include a tire rotation, an alignment, or anything else. I had an appointment and still I waited 80 minutes for an oil change. The oil change did not include a tire rotation, an alignment, or anything else. I had an appointment and still waited that long. More
quick and no hassle Like that I can schedule appt online (hassle free). Waiting is enjoyable with the customer amenities available and all are very friendly, informativ Like that I can schedule appt online (hassle free). Waiting is enjoyable with the customer amenities available and all are very friendly, informative and not pushy. More
2011 Civic Oil Change They have very good service with a very nice waiting room. They complete work in a very timely manner and I like using Honda certified parts. They have very good service with a very nice waiting room. They complete work in a very timely manner and I like using Honda certified parts. More