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John Hinderer Honda

Heath, OH

4.7
5,492 Reviews

1515 Hebron Road

Heath, OH

43056

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Showing 5,492 reviews

June 11, 2022

I have bought, or leased, at least 5 cars, at Hinderer. They were great each time. All the staff treat you like family, or friends. They 'listen' to you. The autos they sell are top quality. Well they are More

by walker6700
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Strong, Miguel Parra, Eric Stephenson, Juliana Devries
Jun 13, 2022 -

John Hinderer Honda responded

We appreciate the kind words and are glad we could provide you with a positive experience! We appreciate the continued business! Let us know if there is anything else we can help with!

June 11, 2022

I had an appointment for an oil change and was told I could use the shuttle to get back to work. I was excited about this because it would enable me to drop off my car during my half hour lunch break. More

by zannegoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not remember the name of the employees that worked with me in the service department.
Jun 29, 2022 -

John Hinderer Honda responded

Hello, thank you for your feedback. We appreciate you taking the time to leave a review... Our shuttle times vary drastically based on the day. For example, right now the shuttle is here with no calls and would be an instant transport. However, if the shuttle started to drive a client to Pataskala and someone else walks in and needs a shuttle, they would have to wait until the shuttle got back which depending on many factors could take 30-45 minutes or longer. At this time, due to lack of demand, we only have one driver. In the future, as demand continues we may be able to increase that to prevent instances like this from happening. I apologize for the inconvenience and in the future, hopefully, we are able to shuttle you quickly. Thanks again for your feedback, and sorry again for the delay in the shuttle :(

June 10, 2022

They got it done quick , but they forgot to reset the oil meter to 100 and I didn't like brake fluid sprayed on the engine smelled very bad ,took it back and they made it right ,was grateful More

by Jane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Shackleford
Jun 13, 2022 -

John Hinderer Honda responded

Jane, thanks for your feedback! We are glad you were able to come back and get it resolved. Let us know if there is anything else we can help assist with and we'd be happy to help!

June 10, 2022

The gentleman at check in at service desk was great cant remember his name though More

by jimsuedraw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Judd
Jun 13, 2022 -

John Hinderer Honda responded

Thank you for the feedback, we appreciate you coming in for your service needs!

June 10, 2022

I was very pleased with the service I received. Everyone was friendly and helpful. Thank you More

by eccline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Whitehead, David Bowling, Brandon Shackleford
Jun 13, 2022 -

John Hinderer Honda responded

Thank you for the kind words, we appreciate your feedback! :) Let us know if there is anything else we can help assist with!

June 09, 2022

I had a question about the Carfax and the dealer failed to respond to my question three times in a row. They skirted the question because I think that they knew that there was a problem with the Carfax. More

by Williambarnett70
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Several employees
Jun 29, 2022 -

John Hinderer Honda responded

William, we're sorry to hear you had a negative experience. I'd like to hear additional feedback if you don't mind? It is our highest priority to ensure client satisfaction and if we have the carfax information, there should be no reason we don't share our findings whether it's good or bad. My email is LBuehrer@Hindererhonda.com. Thank you - Logan

Jun 30, 2022 -

Williambarnett70 responded

I asked for information that would clarify the odometer discrepancy listed on the CarFax and all three times that I asked, the response that I got was something similar to "Would you like to come and see the car?" The last time that I asked, the response was that the car had been determined to not be fit for sale.

June 09, 2022

LUIS RAMERO AND JASON WERE VERY GOOD . IT WAS NICE TO SEE THE SAME SERVICE PERSON WAS STILL WORKING THERE More

by sscanfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Jun 13, 2022 -

John Hinderer Honda responded

We appreciate the kind words! Thanks for the feedback, let us know if we can help with anything in the future :)

June 08, 2022

The sales rep was very friendly and helpful,answered questions and was pleasant.I didnt feel pressured into buying More

by shirleybest
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Miguel Parra, Rebecca Robson
Jun 13, 2022 -

John Hinderer Honda responded

Thanks for the kind words, we appreciate your business! Let us know if there is anything else we can help assist with in the future:)

June 08, 2022

Quick service. .very friendly staff.. took good care of my car.. would easily recommend them. More

by Calvin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Judd
Jun 13, 2022 -

John Hinderer Honda responded

Thanks for the kind words, we appreciate your feedback! Let us know if there's anything else we can help with :)

June 08, 2022

Hinderer Honda was a great experience. The service was outstanding. Shaun did an amazing job to make sure we was happy More

by mellaivey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Wint
Jun 13, 2022 -

John Hinderer Honda responded

We appreciate your feedback as well as the kind words! We will pass this along to Shaun! Let us know if we can assist with anything in the future :)

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