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John Hinderer Honda

Heath, OH

4.7
5,491 Reviews

1515 Hebron Road

Heath, OH

43056

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Showing 5,491 reviews

August 17, 2020

I had unexpected mechanical issues and had the car towed in 11pm. I was notified by 8:30am the repairs were done! Jay is amazing as always! More

by JenSanford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Whitehead
August 17, 2020

Great service, nice people! We are from Cleveland and would comeback based on how great the experience was! Phillip was very patient and very expert with us and other customers as we waiting. More

by blackburnpodcle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Barrows
August 17, 2020

The recall of our 2020 Passport service was subpar, at best. Being asked to pay for a rental and sitting there for two hours, we were beyond frustrated. We live an hour away so we unfortunately lost four More

by JaimieNBowman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob Dornbirer
Aug 18, 2020 -

John Hinderer Honda responded

Jaimie, Thank you so much for your note regarding your recent service. We are so sorry about your XM trial subscription ending, once we performed the update on your radio, the Free Trial period had ended and the radio reconnected with the XM satellite. We hope you understand that it wasn't anything out technician had done:( Next time you are in, we offer our free shuttle service if you would like to visit one of the local shopping areas or restaurants to pass the time. Or if you have a few points on your Hinderer Advantage card you are more than welcome to apply those to a rental vehicle either by the hour or day. We hope to see you again soon and sorry for your frustration.

August 17, 2020

Have been coming to John hinderer since 2009! I only come here for my oil changes and other needs. I Will only drive a Honda More

by shmiders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Namowicz, Zack Farrington, Jacob Dornbirer, Thomas Judd, Wes Gee, Thomas Kendall, Jerrod Ridgeway, Phillip Barrows, Cody Ketter, Amy Smith
August 15, 2020

They were very patient with me and gave me the best options in my price range and it was a good experience. I recommend going. More

by nmartinez62217
Recommend Dealer
Yes
Employees Worked With
Henry "Grady" Tiller, David Lybarger, Alexis Waldren
August 15, 2020

Outstanding Service Department John Hinderer Honda service center is second to none. From the time I drove in until I picked up my CRV, I received very professional and expeditious More

by LPHILABA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerrod Ridgeway
August 14, 2020

I always ask for Zach. He takes such good care of me. No complaints about the work done. And the customer service area has no equal! Warm cookies!!!! Are you kidding me?! More

by DWallace
Recommend Dealer
Yes
Employees Worked With
Zack Farrington
August 13, 2020

Great service as always everybody is pleasant And that's why I like doing business with John Hender Honda I will continue to service my car there More

by RONALDNAPPER
Recommend Dealer
Yes
Employees Worked With
Bryan Namowicz
August 13, 2020

Love my new CVR but disappointed in one area of service! I was very pleased with my experience at John Hinderer Honda until the final purchase of my car. Jason was great to work with, patient as I was decid More

by debbiemcpeek1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Parra, Jason Needles
August 12, 2020

Very good service, not to long of a wait time. Went in for an oil change, tire rotation and inspection. Needed and a new battery which was covered under warranty and also had my tire rotation charge waved More

by travisrabenold
Recommend Dealer
Yes
Employees Worked With
Jordan Baker, Phillip Barrows
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