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John Hinderer Honda
Heath, OH
5,489 Reviews
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Showing 5,489 reviews
January 31, 2025
Worst experience I have ever had not only with a car dealership but with ANY business. Made promises that I have in writing that they did not follow through on. This is due to a mistake on their end. Ev dealership but with ANY business. Made promises that I have in writing that they did not follow through on. This is due to a mistake on their end. Even spoke with the manager before making the second trip there, which is 2 hours round trip. Only to get there for the second time and be told they could not hold up in the agreement the manager himself had made. This is after I asked him 3 times the prior day to check the financials because something didn’t add up. He assured me it was accurate. However, after losing half a day of work I was again meet with poor service as I was told they had made an error and the calculations were not accurate on their end. More
by M
Employees Worked With
Marc Fowler
December 12, 2024
They did a fantastic job. They were very courteous and understanding. Their waiting room is top notch and everyone is very friendly. They were very courteous and understanding. Their waiting room is top notch and everyone is very friendly. More
by john
Employees Worked With
Dakota Pressley
November 03, 2024
Drove 1hr to get there 11-3-2024 had appointment to look at crv waited 40 minutes and sale girl said she can't find the key to it wow this place is a joke and no one would help her find the key never seen t at crv waited 40 minutes and sale girl said she can't find the key to it wow this place is a joke and no one would help her find the key never seen this before at any car dealership lazy xxx people work the to bad they lost a sale never go there again!!!!!! More
by CHARLIE
Employees Worked With
Did see her she was new i think no one would help her
September 23, 2024
I spent a week researching purchasing a new Honda Odyssey and I spoke with Aspen over the phone about coming in to purchase one. I let her know that I live nearly an hour away and before my wife and I get a and I spoke with Aspen over the phone about coming in to purchase one. I let her know that I live nearly an hour away and before my wife and I get a babysitter and drive out, whether the pricing on the website is accurate (can I really get that deal?). I also asked specifically if there were any dealer added items that were off of the normal sticker and I was told there were none. After we test drove the car, they gave us a proposed deal with pricing that was higher than the invoice pricing on the website for the other vans at that same trim level. After I pointed out this issue, the salesman and sales manager (Ronald) said the website was wrong and was going to be overhauled soon, so it isn't really accurate. I also brought up that they had added $2k in dealer extras, which I had been previously promised to me that had not been added. They refused to rectify the situation and said “since we have already added those items, there is nothing we can do." One of the items was a “protection package” for $1,289 that they couldn’t fully explain what it included. I was lured in with a deal that did not exist and because of their dishonesty and unwillingness to do the right thing, we left. Buyer beware and be ready to pay much more! More
by Mike_BV
Employees Worked With
Ron Strong
September 10, 2024
Bryant Quarles is a star. My husband is hard of hearing and I use a cane. He really accommodated us in every way. Nice, comfortable waiting area. My husband is hard of hearing and I use a cane. He really accommodated us in every way. Nice, comfortable waiting area. More
by pkosmalski
Employees Worked With
Bryant Quarles
September 01, 2024
I bought my Honda CRV on July 3rd came home and tried to set my clock and it wouldn't work. I texted my salesman right away and he assured me it would be fixed. I took it in the following Saturday and was t set my clock and it wouldn't work. I texted my salesman right away and he assured me it would be fixed. I took it in the following Saturday and was told they had to order the part. I called them after a couple weeks with the status and was told they forgot to order the part but he assured me he would order it and I could come in 2 days to have it installed. I went on Saturday and was told they ordered the wrong part. Then Justin Hinderer told me they could not fix it after all because the part was too expensive. They refused to keep their word and said they would not fix it! I am extremely disappointed in the customer service I received and will never go back and will tell everyone about what happened as a result. Shame on them! More
by Missrileyboo2
Employees Worked With
Justin Hinderer
