Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
John Hinderer Chrysler Dodge Jeep Ram
Heath, OH
1,078 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,078 reviews
August 24, 2021
We had consistent issues with this dealership. We took our vehicle in at the beginning of June for an oil leak and transmission issues. We were told that it could be fixed in three days. Eight days later our vehicle in at the beginning of June for an oil leak and transmission issues. We were told that it could be fixed in three days. Eight days later we were able to get the vehicle back. We also needed wheels replaced and asked that while they had the vehicle to begin processing that claim. When we picked the car up, everything for the wheels was “in progress” we just had to send a phone number of the warranty company. I emailed the number to the service manager. Never received a response. Two weeks went by and I called asking for an update. They said that the warranty company hadn’t gotten back to them and that we also needed to bring the car back in so their “wheel guy” could look at them and see if they needed replaced or repaired. (We asked for this to be done when it was already being serviced). We brought the car back in for the wheel guy not to be there and to receive another call saying the pictures were fine, he didn’t need to see them in person. So, we waited another week for the warranty company to respond. After that week passed, I called again. They said the company hadn’t responded. So I called the warranty company and was told that no claim had actually been started…. Called Jeep AGAIN. This time, they shared they would follow-up and magically the claim was approved in 1 day. While all of this is happening, the oil leak (that we paid to have fixed) was not resolved. It actually looked like they caused damage which is what created the new leak. When the wheels came in they said when they were replacing them that they would diagnose and fix the oil issue since they caused the damage. Wheels came in, got installed, oil issue was diagnosed but of course it couldn’t be fixed. They needed to order parts. So we waited, again. Another 9 days went by and I called to see if parts had come in so that we could schedule again. They apparently had been there. When we scheduled they said it would be a quick appointment. Day of the appointment, we get a call from the service manager saying he didn’t realize how badly the dipstick and tube had been damaged and there was a piece of the dipstick that they needed to fish out and since they had to drain the oil we’d have to pay for an oil change. (Not sure how it’s possible since they diagnosed the issue and should’ve known what needed to be involved to fix). We just agreed to pay for the oil change to get the car home. The same day it comes home OIL IS STILL LEAKING. I call the service manager and his only suggestion was to bring it in for a third time. I just asked for my diagnostic fee back at that point and he said he already “replaced things he knows his tech didn’t break” and felt we were “even”. I am less than impressed. You never can get ahold of the service manager until you call the general manager (then you get a call from service within the hour) and the women answering the phone in service are clueless. every question we asked we got “I’m not sure, I’d have to ask the tech”. It’s dysfunctional, unprofessional and takes far too long for service appointments to be completed. We will never take our Jeep here again. More
by stahl.hillary
Verified CustomerEmployees Worked With
Nick Roelle, Caitlin Shafer, Amanda Long
August 23, 2021
Michael Wasson and Joe Fallon were very helpful and accommodating with paperwork and information as my husband and I traded in our 2015 Grand Cherokee for a new Grand Cherokee while he was out of town. accommodating with paperwork and information as my husband and I traded in our 2015 Grand Cherokee for a new Grand Cherokee while he was out of town. They were very patient and understanding of our situation. Thanks for a great experience. More
by srantill
Employees Worked With
Joe Fallon, Michael Wasson
August 23, 2021
Very helpful with answering my service questions they were friendly and virtuous. All works checked in to make sure I was comfortable while waiting for the service to be completed were friendly and virtuous. All works checked in to make sure I was comfortable while waiting for the service to be completed More
by naborsri
Employees Worked With
Brian Slone
August 21, 2021
We love Iziah!! Makes us feel like family!! Answers all questions and is so easy to work with! Our second purchase with him!!Thank you! questions and is so easy to work with! Our second purchase with him!!Thank you! More
by bmccurdy22
Employees Worked With
Taylor McIntosh, Iziah Culver
August 20, 2021
I was met with courtesy. I waited for the service. They did what they were supposed to do. They washed my van for free. It was good service. did what they were supposed to do. They washed my van for free. It was good service. More
by CTHOMPSON229
Employees Worked With
I don’t remember who I dealt with except Brian. They were all helpful. , Brian Slone
August 20, 2021
Caitlin Shafer always greats with a smile even when she Caitlin Shafer always greats with a smile even when she is having a ruff day. She was able to work me in as a walk up. always a pleasure bring my tr Caitlin Shafer always greats with a smile even when she is having a ruff day. She was able to work me in as a walk up. always a pleasure bring my truck in More
by Wallygater62
Employees Worked With
Caitlin Shafer
August 19, 2021
It was GREAT This is not necessary to have a 25 word limit. Everything was fine. The people that I dealt with were all very cooperative. I will go there again. limit. Everything was fine. The people that I dealt with were all very cooperative. I will go there again. More
by DCHUPKA
Employees Worked With
Nick Roelle, Caitlin Shafer
August 19, 2021
Everything was great except tire pressure in tires was never checked and adjusted. One tire was 15 pounds low. Was able to get me in the same day I called which was excellent! never checked and adjusted. One tire was 15 pounds low. Was able to get me in the same day I called which was excellent! More
by ERICHANKINSON
Employees Worked With
Nick Roelle, Caitlin Shafer
August 19, 2021
They take the time to listen to your needs. They also deliver what they promise. My next vehicle will come from a John Hinderer dealership deliver what they promise. My next vehicle will come from a John Hinderer dealership More
by tamandcls
Employees Worked With
Nick Roelle, Caitlin Shafer
