
John Hinderer Chrysler Dodge Jeep Ram
Heath, OH
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I use dealer services for the convenience, not for the price. It’s an expected trade off not received. People answering phones need a better understanding of services offered, including time required for price. It’s an expected trade off not received. People answering phones need a better understanding of services offered, including time required for service and drop off location. The service department then needs to review their daily lineup and call customers if there are issues with performing scheduled work before the customer makes the drive in. The service dept makes everything super inconvenient and I was scheduled incorrectly or told to go to the wrong location 2 out of 2 tries. I love the sales department and will continue to buy from the lot, but do not recommend the service dept. Additionally - I do not recommend auto butler or oil changes. Fluids were not topped off (wiper light was actually on and Seats not cleaned before smearing leather “protectant” on them. Disappointing. More
Chris was very easy to work with and low pressure. He worked with us to get the pricing and options we were comfortable with and we appreciated it. He worked with us to get the pricing and options we were comfortable with and we appreciated it. More

Dealership was very friendly very helpful, Chris was a rockstar felt like we connected well and he saw my vision, I now have my dream suv and could thank y’all enough rockstar felt like we connected well and he saw my vision, I now have my dream suv and could thank y’all enough More
Way to lose the business of a young, local, professional family; with many years of vehicle purchasing needs. This dealership doesn’t stand behind the products that they sell. I wish that we had never bough family; with many years of vehicle purchasing needs. This dealership doesn’t stand behind the products that they sell. I wish that we had never bought any vehicles from their line of dealerships. We will not be in the future.. More
I can't say enough good words about the experience we had purchasing our new 3500 Dually. From the time we walked in the door, Lisa greeted us with a smile. She made us feel comfortable during the entire v purchasing our new 3500 Dually. From the time we walked in the door, Lisa greeted us with a smile. She made us feel comfortable during the entire visit as if we had known each other forever. Even gave us some sweet treats at each visit. The text and email updates while we were waiting for arrival of our new purchase was an added bonus. At the time of pickup, she was extremely knowledgeable about the truck we got and went over all details we may not have known otherwise. More