John Hinderer Chrysler Dodge Jeep Ram

My husband and I visited Tri-County back in March of 2010 to shop for a new or used 4x4. We told the salesman (Dave Moore) that we needed to trade two of our vehicles toward a newer one to reduce our monthly to shop for a new or used 4x4. We told the salesman (Dave Moore) that we needed to trade two of our vehicles toward a newer one to reduce our monthly payments. I wanted an SUV with a third row seat, but Tri-County did not have the vehicle we wanted. A few days later, Dave called me and said that he had a brand new Jeep Grand Cherokee on the lot with a huge rebate offer from Chrylser. He said it was the only car he could sell me to reach my monthly payment goal. It did not have a third row seat but I thought it would be worth a look. So I drove 45 minutes to Heath to look at the car. My husband was out of town so I did not even think I would be buying the vehicle. Dave was waiting for me at the door when I showed up. He showed me the Jeep and I was happy with the look of it. We took it for a test drive and the vehicle ran very smoothly. It was fully loaded and I couldn't help wondering what the catch was. Dave kept asking me what I wanted my monthly payment to be. I told Dave that I couldn't make a purchase without my husband. He told me that the rebate offer on the Jeep only lasted for a couple more days. If I filled out part of the contract, they would fed-ex the paperwork to my husband to expedite the sale. I discussed it over the phone with my husband and he told me that since we had a Jeep for 10 years, he felt comfortable purchasing a new one with a 5 year warranty. I told Dave I would come back in the morning to sign the paperwork because I was in a huge hurry to get to an Easter dinner back in Mt. Vernon. Dave assured me it would only take 30 minutes to sign the papers. I decided to risk it so I wouldn't have to drive back. Mark Hay was the loan officer that day. After glancing at the paperwork, I questioned why the total purchase agreement of the loan seemed so high. Mark said he would adjust it when my husband filled out his part of the contract and sent it back before the rebate offer expired. I left with the Jeep but no paperwork that day. My husband received the contract the next day in Tennessee. He was baffled that some of the papers were left blank. Fortunately, he photocopied his papers before he sent them back to Tri-County. About a week later, we received the contract and the title memorandum in the mail. My husband immediately noticed that the purchase price on the memorandum did not make sense with the numbers on the contract. We then noticed that Mark Hay did not give us the trade-in value we were promised on our two trade-ins. He actually rolled the entire amount of our loans onto our Jeep loan! We contacted Mark and he admitted that he made an error on our contract. He told us that he would contact his general manager to see how we could correct the problem. WEEKS went by and we kept calling and leaving messages with Tri-County. Finally, my husband drove down to Heath to talk to Mark personally. Mark told him that we should not have signed the contract if we weren't happy with the deal and there was nothing more he could do for us. My husband had a few choice words for Mark as well. Since then, we have contacted the BBB and have a mediation session scheduled for the end of July. We have also filed a complaint with the Attorney General's office (apparently, 38 other people have also filed complaints about Tri-County). We will never go back, or have service work done at this dealer in the future. I will also never recommend Tri-County to anyone I know. More

On August 8th of 2009 I went to Tri County Chrysler to On August 8th of 2009 I went to Tri County Chrysler to get an extended service plan on a 2006 Chrysler Sebring that I had recently purchased. I was On August 8th of 2009 I went to Tri County Chrysler to get an extended service plan on a 2006 Chrysler Sebring that I had recently purchased. I was directed to Mark Hay. I explained to him that I had been recieving "after market" offers for an extended warranty plan and that I wanted a factory plan. He said "Okay". Showed me several different options with time, price, etc. plans. I chose a 48/75,000 plan for the price of $1638. I went back to the dealership the next day and paid via debit card the full price. Then in October sometime, my wife took the car to Byers Chrysler to get some work done and showed the paperwork that Mr Hay had given us. When the service writer looked up the vin, it came back as not covered by Chrysler. So naturally I tried to contact Mr Hay to find out what the deal was. After many calls to him and others at the dealership regarding our situation, we finally learned that a company named Zurich was the party that had issued us the plan. They have nothing to do with Chrysler what-so-ever. Mr Hay even admitted to me that Tri County does not have a Chrysler service plan. He led us to believe that that is what we were getting. I asked for a refund due to the fact that that Zurich is not what I was told I was paying for. I did get a refund, minus $96.40, for the time that they had us covered. Had Mr Hay had contacted me more promptly, the refund probably would have been more. We never had a claim on them. I really don't have a problem with them but I do have 1 with Mr Hay. The form he gave me has the Tri County Chrysler Products in the upper left hand corner. It has the vin, coverage, price, etc. above a line in bold faced type that states "Acknowledgement of Availability of Vechicle Service Coverage". Below that is 2 boxes with an option to either 'apply for or decline Vechicle Service Contract Coverage'. Neither box is checked. I did sign below these boxes on the line that says, 'Signature of Vechicle Purchaser'. Was this form used to make Zurich believe that Tri County had actually sold me the vechicle? This whole transaction is questionable, to say the least, as to it's legality, purpose, value, & moral well-being. More

December, 2010: ****UPDATE**** The issue described December, 2010: ****UPDATE**** The issue described below was resolved, after a report to, and mediation by, the Better Business Bureau. Reading t December, 2010: ****UPDATE**** The issue described below was resolved, after a report to, and mediation by, the Better Business Bureau. Reading the other reviews that were posted over a year ago would show a general trend in poor customer service and bad ratings. However, I was recently contacted by this dealership regarding my review. This effort, combined with recent reviews that are much more positive in nature, would imply to me that changes have been made in the ways this dealership operates. Whether that means new leadership, or simply a realization of the necessity of good customer service - I don't know. Either way, someone at this dealership has been making an effort to improve their reputation. October, 2009: I live in PA. I spoke with a very friendly salesman (Chris) everyday for a week, he answered all my questions and was very helpful. That following Saturday I made the 7 hour trip to buy the vehicle. The salesman called to see how the trip was going, if we hit snow, and to see when we expected to arrive. The vehicle was sold 20 minutes before we got there. The salesman was genuinely sorry and informed me the manager refused to hold the vehicle. The sales manager was completely unapologetic and unconcerned. He refused to speak to me in the showroom or his office, only in the parking lot. Before I said a single word, he said "I don't know what you expect me to do, the truck is sold." He showed no remorse or regret for my near 700 mile, 14 hour wasted trip. Regardless of policy, this situation was simply a matter of good business practices. What occurred was wrong, and the manager did nothing to correct it. I will acknowledge I did lose my temper, and made my opinion known. However this was only after being treated with complete disrespect. I will NEVER consider any purchase from this dealership and highly recommend others be cautious if customer service is a priority. More

We were in the middle of our family move from California to New Jersey when a spindle on the left rear wheel of one of our cars (Dodge) broke and was wobbling. I experienced what felt like the backend stee to New Jersey when a spindle on the left rear wheel of one of our cars (Dodge) broke and was wobbling. I experienced what felt like the backend steering itself and throwing the car left and right on the freeway, and then some sound of metal scraping metal has developed from the back. This was on Eastbound I-70 and my car stopped near the exit to the town called Heath, Ohio. I called the AAA towing, and they said a Chrysler dealer was within 10 miles of my breakdown... What luck.<br><br>When we got there, it was 3 pm, and they couldn't get the part in that same day, so we had to stay in a motel near the dealership... But they got the part early the next morning, installed it, and has our car all ready to go by about noon at the latest. The service was fantastic - competent, friendly, courteous, timely. They got us moving again and have had no spindle problems since! :)<br><br>They really rescued us in the time of need, when the money were seriously limited and the time was tight. Thank you so much Tri-County Chrysler Service Personnel! More