John Hinderer Chrysler Dodge Jeep Ram

We had been having some issues with our Dodge Charger stalling while we are driving it, and had it looked at several service shops who told us that they are coming up with codes on the diagnostic that on stalling while we are driving it, and had it looked at several service shops who told us that they are coming up with codes on the diagnostic that only a dealership could handle. We called Tri-County 3 times before we decided to bring it in for service and was told each time that they would need to run another diagnostic to determine the issues. We were fine with that because we needed the problem fixed, so we had the car towed into the shop and even spoke to someone while the car was in route to the dealership and was assured they could handle the situation. $500 later we drive away from the dealership and the car stalls and the engine light comes on within 5 minutes of leaving. My husband called every single day to speak to the General Manager and was given the run around each time. He finally found out after he loses his temper several times that they never even ran a diagnostic check on the car and only did the manufacturer required updates and sent us on our way. Seriously, what happened to the 4 times we discussed the issue? Why was the car never driven and tested? My husband was finally told that they can figure anything out without having the car, to which my husband said you had it for 3 days and nothing was figured out then. We both are working and getting out there to have them look at the car again is inconvenient and just unacceptable. We found the time and took it in any way and all that was done this time was check the coils, the car was stalling not back firing on us. We were told they could not figure out what was wrong with our car and given back again. We are our 4 days and $500 and have the same issues we had to begin with. Not sure why a dealership who is certified by Dodge cannot figure out what is causing their car to stall and restart while driving. The staff was incompetent and just didn't want to deal with us. They never offered a refund or an apology and never once said they had a loaner car we could use while they took their time to figure out the issue we already paid for. To say the least the service department will be reported to the BBB, I will also be contacting Dodge to make this complaint formal. I will never recommend this place to anyone. We will be buying another Chrysler/Dodge/Jeep product as that is what we love, but we will drive out of our way to do so. More

Wonderful dealership with honest employees who really do seem to care about their customers. I as provided with a bevy of options, and each option was explained to me clearly. They didn't rush me to "make seem to care about their customers. I as provided with a bevy of options, and each option was explained to me clearly. They didn't rush me to "make a sale"; they allowed me to take all the time I needed to make an important decision. The finance department was wonderful and courteous, including the individual I dealt with. I highly recommend take a trip to this dealership the next time you buy or lease a vehicle. More

Paid $16000 for a used car that was supposed to top notch shape and inspected by their 110 pt guarentee inspection but, the brakes were worn down and tearing into the rotors and the cd player was broke. I to shape and inspected by their 110 pt guarentee inspection but, the brakes were worn down and tearing into the rotors and the cd player was broke. I took my car there less than a week after I bought it and they tokd me it was sold as is and did not a guarantee so it is going to cost me about $500 to get it fixed when I already spent $16000 on it. They were all very rude to me. More

to greg in the service dept and the general mgr @ tri county........hey just wanted to say ....... thanks for the refund for your incompetent service worker who performed the "check" on the alternator county........hey just wanted to say ....... thanks for the refund for your incompetent service worker who performed the "check" on the alternator .......... believe me im going to go out of my way and it will be duely noted to everyone i can that the service dept there tremendesly SUCKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

My husband and I went in tonight to look at a Jeep Wrangler Unlimited as we were in the beginning stages of a new Jeep purchase. We were immediately greeted, immediately shown the vehicle make we were Wrangler Unlimited as we were in the beginning stages of a new Jeep purchase. We were immediately greeted, immediately shown the vehicle make we were interested in and immediately discussed purchase price with. We had already done the research we needed for wheeling and dealing but honestly they cut straight to the chase, which I like and respect, and we right on the money with what we wanted. We arrived at the dealership at 7:00 pm and I pulled into my driveway at 9:15....with my new Jeep :) The sale was pleasant, effortless and fast. Would definately recommend!! More

Had a good experience with salesman. Upfront and honest. Didn't try to play any games. Mike was very friendly and tried to get things done speedily. He knew alot about the vehicle we purchased. Mychelle Didn't try to play any games. Mike was very friendly and tried to get things done speedily. He knew alot about the vehicle we purchased. Mychelle in financing was very friendly and answered all of the questions we had about purchasing the van. More

Liked very thing about dealership, was disapointed that dearship didnt have what i wanted. But i am happy with what i got.I got a dodge carvan ,but i wanted a town and county . One reason it had more on it dearship didnt have what i wanted. But i am happy with what i got.I got a dodge carvan ,but i wanted a town and county . One reason it had more on it and i felt like i could have a better deal on a town and county, Town and coundy is what i did all my research on. More

Rod was great to work with. He met us as we came onto the lot and was very courteous. He has genuine concern for his customers. We felt totally at ease when Dealing with him. A great asset to the Tri-County lot and was very courteous. He has genuine concern for his customers. We felt totally at ease when Dealing with him. A great asset to the Tri-County dealership! Michelle was great to work with too. She was willing to work with us on several items and was very personable. Her efforts definitely helped to make the buying experience more enjoyable. It was great meeting these two! Because of them, I would have no hesitation recommending Tr-County to anyone and would definitely plan to buy my next car (new or used) there. Great Job!! More

good expeience, we went in for a used car in a certain price range and they showed us cars that fit our price range. Paper work went quickly and explained thoroughly. This is the second used car I have price range and they showed us cars that fit our price range. Paper work went quickly and explained thoroughly. This is the second used car I have bought from Tri-county and will continue to do business with you More

When we arrived we were promptly greeted by Mike Smith, who was very helpful, informative, and friendly. Mike showed us the the Grand Caravan Express and we took a test drive. Mike answered all our quest who was very helpful, informative, and friendly. Mike showed us the the Grand Caravan Express and we took a test drive. Mike answered all our questions and pointed out all the features of the van. Michelle was also very friendly, explained the financing very well, and got us out of there quickly. More