John Hinderer Chrysler Dodge Jeep Ram

We went to this dealership because of the information we found on the internet. We found a Dodge Van on Tri County's website that we were interested in because of the price and description. When we got ther found on the internet. We found a Dodge Van on Tri County's website that we were interested in because of the price and description. When we got there, we were greeted by Mike Smith. He pulled the van out for us to take a test drive. We were very pleased with the test drive, so we decided to buy the van. That is when the run around started. We had printouts of the payoff on our vehicle, a true car report on the van and the trade in value of our car. It took nearly 2 hours on a Friday night to get the deal finalized. After going back and forth several times to the finance manager, we were finally able to get a payment that we could afford. The lady that did the paperwork and financing, was a very fast talker. She explained the paperwork to help the dealership not the customer. If the finance manager had given us what we were told they were giving us, our van payment would have been a little bit lower. You know if you tell the truth in the beginning, you don't need hours the cover up the dishonesty. When we got home and looked through the papers we were given, we found several discrepancy that was misrepresented. #1. We were told that our trade in would be $12,000.00. Instead they only allowed us $10,000.00. #2. The website advertised one price but we were charged a higher price. #3. The tailgate of the van has a huge crack in it. We call the dealership the next day to let them know it was damaged and we also took it to the dealership for them to look at. We were told it was not a covered damage but was referred to a body shop somewhere in Newark. It has been two and a half weeks and we have not heard from anyone. One note: IT WAS DARK WHEN WE BOUGHT THE VAN AND WE COULD NOT SEE THE DAMAGE AT NIGHT!! We think the dealership might have been aware of the damage and that is why they pushed so hard to get rid of the van that night. If we had been aware of the damage, we would have selected another vehicle. More

I took my vehicle to Chrysler for an oil change only to come back and find a huge dent and long scratch on the passenger side of my car. I bought this vehicle and 4 previous vehicles from them and take my come back and find a huge dent and long scratch on the passenger side of my car. I bought this vehicle and 4 previous vehicles from them and take my Jeep to them for the oil changes as it is covered under warranty there and I want to make sure the oil changes are documented. Not only are they refusing to help me with the repair of my vehicle they basically are treating me as though I damaged the car and then brought it in. He said that maybe I didn't notice the massive dent on the front of my car before???? REALLY? I will never buy another vehicle from this dealership or take a care there for anything again. Crappy way to handle a good customer Chrysler. They are also stating that they don't have security cameras pointed at the customer parking, they are only pointed at the used car lot and in the back....again.....REALLY? You have a security system to monitor the back of the lot and the used cars but nothing on the brand new vehicles in the front? Sounds fishy to me, you will be hearing from the Heath Police and my attorney. More

this was an awesome experience from start to finish. our sales person was great I recommend to anyone buying a car to go and ask for Sean Debs. Sean made our buying experience easy and fun, he answered al sales person was great I recommend to anyone buying a car to go and ask for Sean Debs. Sean made our buying experience easy and fun, he answered all of our questions and seemed very knowledgeable about all the products. go and ask for Sean at Tri County you won't be disapointed. More

My wife and I went to Tri County Chrysler to buy a 2013 T&C Van.We called ahead to make sure they had some in stock.Our salesman was Matt and he did a good job in presenting the 2 vans in stock.The first v T&C Van.We called ahead to make sure they had some in stock.Our salesman was Matt and he did a good job in presenting the 2 vans in stock.The first van he pulled from the lot did not have enough gas in it to drive around the block. We decided to test drive the other 2013 van on lot.After test drive I wanted to talk price. Matt came out with a price of $$. Then I asked him about the ad in the newspaper offering 6 months free gas. He said that ad expired last week then I pulled out the newspaper which was printed that day.By this time we are talking to the sales manager Jessie, he said the quoted price included the gas card. I was OK with this but unhappy but we continued on with the sale and agreed on a price. Really it was not until after the sale and Matt was explaining the Vans options we found out that this car was a dealer demonstrator the sirius radio subscription only has 6 months left, only 1 key fob, over 6000 miles on it, no rear floor mats, and drivers windshield wiper not wiping window. For over a week they were trying to locate the previous driver to find the missing items. These things we can live with but the customer service we received was very poor. After repeated calls It took 10 days before they decided to make us a new key, replace the windshield wiper, give us the wireless headphones for the DVD and floor mats. At first Jessie said he ordered the wrong color mats and we would have to wait even longer for the proper ones. We have been patient up until this point but after a word or two he somehow found matching floor mats. What upsets us the most is while we were there waiting on the key fob to be made no one came out to greet us and talk about how we like our new car or if we had any questions. More

I liked the fact that they weren't all over us the minute we stepped on the lot. Sales Rep is relatively new to the business and was not particularly knowledgeable about the product, but he was friend minute we stepped on the lot. Sales Rep is relatively new to the business and was not particularly knowledgeable about the product, but he was friendly, helpful, and got us answers from others. They offered a very good price - below invoice, below Edmond's TMV, and sealing the deal was relatively straightforward and without a lot of BS. I suspect old-fashioned car buying on the lot will soon be a thing of the past, but this was a positive experience and I'd visit this dealer again. More

By far the best in price and friendliness. I will buy all my cars from this dealer from now on glad I found them! Jessie was a great help. my cars from this dealer from now on glad I found them! Jessie was a great help. More

After having a very unpleasant experience at another dealer we decided to go to Tri-County since we have heard alot of good things about them. Even with as busy as the showroom was at the time, things r dealer we decided to go to Tri-County since we have heard alot of good things about them. Even with as busy as the showroom was at the time, things ran smoothly. We went over what our situation was with Josh and we ended getting financed when never thought we could. Next thing we know we are looking at cars and taking an Avenger for a test drive. Thank you for a great car buying experience! We love our Avenger! More

We bought a new Jeep from Tri-county the sales person we We bought a new Jeep from Tri-county the sales person we dealt with Sean was great to work with. The price we paid was ok had to go back and forth o We bought a new Jeep from Tri-county the sales person we dealt with Sean was great to work with. The price we paid was ok had to go back and forth on our trade but overall I would say we were treated fine we have not used the service dept. yet but I have to say I would deal with this dealer again. More

i gave the review i did because i am really happy with my car and i was happy with my service. They didn't pressure or push. and they really tried to get me the best deal. car and i was happy with my service. They didn't pressure or push. and they really tried to get me the best deal. More