John Hiester Chevrolet of Lillington

Friendly fast service. Reasonably priced. Making an appointment was easy and I received an appointment for the following business day for an oil change and battery evaluati Reasonably priced. Making an appointment was easy and I received an appointment for the following business day for an oil change and battery evaluation. More

BUYER BEWARE! !!!! I found a truck that checked all the boxes on the website of John Hiester Chevrolet. I immediately contacted them to ask for more details an !!!! I found a truck that checked all the boxes on the website of John Hiester Chevrolet. I immediately contacted them to ask for more details and place a deposit. On 10/12, I was told that no deposits were going to be allowed to be placed on this truck because of how many calls they were getting about it. Jon told me that the transmission was messed up and was going to be replaced, and it would be ready for pickup on Wednesday, 10/18. I was still told that no deposits were going to be allowed. I told Jon (the manager) that I would drive 4.5 hours to sign the papers on this truck and pick it up the following weekend. He told me that he didn’t want me to have to make a 4.5-hour drive to sign papers and not take the truck home that day, so he told me that he was going to put a sold tag on the truck and asked me to email him the check and lienholder information. I went to the bank right after the call with Jon. I got the check and lienholder information sent over less than two hours later, no response. On Wednesday, the transmission was going to be replaced. I called to see how everything went, and Ashlee told me that Jon was out of the office sick and that he was the only one who knew about the truck and to call back on Thursday, 10/19. So I did and was told that Jon was with a customer and he would give me a call, NEVER CALLED ME BACK. Then, at 6:37 pm, I get a call from Kyle (finance) the night before I am supposed to leave to pick up my new truck. Kyle tells me that the truck isn’t going to be ready as it needs another part. Because of this, he was going to have the truck delivered to my doorstep. He told me the part was going to be in sometime next week and that he would keep me updated. On Sunday, I got a notification that the price of the truck had dropped by $500. I thought nothing of it and went in with my day, then Monday I get a notification that the truck was sold?? I called to talk to Kyle, and he told me he wasn’t sure and would ask Jon and call me back. I got a call back for Kyle, and he said that Jon said that the truck had more problems and was going to wholesale. Then on Tuesday, 10/24, I am back looking, and I see the truck at John Hester’s sister store in Sanford NC??? I called John Hester’s sister store CDJR and they told me the truck sold last night. I am very disappointed in this experience. Very dishonest people. I had cash in hand the only thing holding me back was them. After all of the runaround and lies, I would NOT recommend them. More

Awesome dealership! We bought two brand new vehicles here over the last three months and have nothing but excellent things to say about the Sales Reps, the Parts Dept, a We bought two brand new vehicles here over the last three months and have nothing but excellent things to say about the Sales Reps, the Parts Dept, and Service Dept. More

This is a great location to find the perfect Chevrolet. The sales staff are friendly, knowledgeable and know that products. The service department gets the job done when they say they are your dealership f The sales staff are friendly, knowledgeable and know that products. The service department gets the job done when they say they are your dealership for life. I’ve been a customer there for almost 10 Years and I anticipate at least 10-20 more. More

They are AMAZING! ! The entire dealership is awesome! You can tell the value their customers by the way they treat you! Left the dealership closer to me to come to this ! The entire dealership is awesome! You can tell the value their customers by the way they treat you! Left the dealership closer to me to come to this one just because they actually car about you and your car!! More

Great customer service. I didn’t want to go and sit around a dealership so they came to me. I didn’t want to go and sit around a dealership so they came to me. More

They are always kind and professional. Lion out for you. Very happy with my service! Lion out for you. Very happy with my service! More

Greatly appreciate: Efficient, friendly service, reasonably priced for product and labor, clean waiting room- exemplary! reasonably priced for product and labor, clean waiting room- exemplary! More

John Hiester of Lillington provided quick and courtesy service. I will continue to patronize this establishment. service. I will continue to patronize this establishment. More