John Hiester Chevrolet
Fuquay-Varina, NC
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A very good experience. In and out in a hair over 1 hour from appointment time. Would highly recommend their service department In and out in a hair over 1 hour from appointment time. Would highly recommend their service department More
Always had great service when needed! Staff is very friendly and accommodating! Great location which is near our subdivision. Would recommend them to anyone!! Staff is very friendly and accommodating! Great location which is near our subdivision. Would recommend them to anyone!! More
Quick, fast and friendly service. I enjoyed popcorn and hot chocolate. The price was better than off-brand shops for the oil change. I enjoyed popcorn and hot chocolate. The price was better than off-brand shops for the oil change. More
We purchased a pre-owned vehicle from this location and were very pleased with the end results of our experience. The sales manager was instrumental in earning our business and we would definitely visit t were very pleased with the end results of our experience. The sales manager was instrumental in earning our business and we would definitely visit them again for a purchase. The price was fair, the vehicle was in great condition, and the financing was a simple process. More
Normal maintenance visit. Oil change and tire rotation. Service Advisor Julia Gomez made sure all my concerns were addressed to my complete satisfaction. Customer service like Oil change and tire rotation. Service Advisor Julia Gomez made sure all my concerns were addressed to my complete satisfaction. Customer service like this is what makes John Hiester my dealership for life. More
Service department failed to provide the basic services I requested. I called, told the service tech I needed 4 new tires for my company vehicle and also a new key fob. Service tech verified the VIN, listed requested. I called, told the service tech I needed 4 new tires for my company vehicle and also a new key fob. Service tech verified the VIN, listed back the tires needed and assured me the tires and key fob would ready for me when I brought the vehicle in 3 days later. Brought the vehicle in, 4 hours later sitting in the service area another service tech now tells me they only have 3 tires and they will have to reschedule a different time for me to come back. Service tech said they took the vehicle to “see if I needed new tires”, said yes I do! I never asked to have the tires checked, I scheduled the appointment to purchase all new tires. I received 4 text message reminders of the appointment prior t coming in. At no time did any of the texts say the tires were not available nor did anyone inform me personally when I came in. Instead I sat there for 4 hours missing VALUABLE time off of my work for nothing. This also means I now have to take more of my valuable time off next week. What should have been a very simple process has now become a big inconvenience for me and my company. More