John Elway's Crown Toyota

Poor experience with sales person and sales manager. I generally don't take the time to write negative reviews but I believe this time it's warranted. My cousin and I went to Crown Toyota to meet up with I generally don't take the time to write negative reviews but I believe this time it's warranted. My cousin and I went to Crown Toyota to meet up with Eric to test drive a 2015 Mustang GT. When we arrived Eric said that the car was parked in the garage next to the showroom. I thought it was kinda odd the car was separated from all of the other vehicles but my gut feeling was to pay extra attention to the car. I inspected the car it was pretty obvious that it had been in an accident and Eric asked me how I knew. I pointed out the scraped paint around the bolt heads that secure the fender to the car, the fender didn't align properly with the door. He took one quick look and stated that the passenger side fender looks just the same! I pointed out the flaws again and he dismissed what I said and stated that the CarFax was clean and explained that every used car goes through a thorough inspection before it sells on the lot. Okay whatever....so he starts up the car and it sounded REALLY good but a bit on the loud side so I'm thinking there's possibly an aftermarket exhaust installed. The test drive was quick and there was some squealing from the front of the car but that wasn't a major concern. When we got back to the dealership Eric called out his manager to speak with us because we weren't willing to pay the asking price for the car since Crown Toyota's pricing policy is fixed. The manager addressed our concerns and looked at the car and said that it wasn't in an accident. Since we parked outside in direct sunlight the flaws in the car were much easier to see. We found out that the driver's side rim had curb rash and was touched up with some generic matte black paint that didn't match to hide the damage, we also found out that the reason the car was so loud was that it was missing BOTH mufflers! The driver's side mirror was also poorly repainted and the clear coat was bubbling from the edges and I even pointed out the inner fender fasteners and the headlight fasteners were rounded off and the manager insisted that the car was NEVER in an accident. He then stated that maybe the headlight needed to be changed so the fasteners were taken off (on a 2 year old car!?!?), that Ford's paint job isn't always the best, and made every other excuse to deny that the car was damaged to get us to buy the car. At that point, I didn't even bother to explain that the sanding scratches can be seen underneath the repainted fender in direct sunlight because the body shop was in rush and didn't care. I've been working on cars for over 20 years so it's pretty annoying when the staff kept denying the obvious. I went with my gut feeling and told my cousin so just skip this car since there's just WAAAAY too many flaws, inconsistencies, and misleading statements that we received from the salesperson and manager. My only guess as to why the car was in a dark garage was to hide the flaws. In conclusion, I would NOT trust this dealership to purchase a new or used car due to the misleading statements that were given by the staff. The last thing that the manager said to me that stood out was: "Just because you pointed out these flaws doesn't mean we're going to lower the price of the car because it's already priced aggressively" LMAO..... Awesome way to win over customers by trying to pawn off damaged goods at market value. Eric also had the nerve to call us the next day and insisted that the car has never been in an accident. I should have taken photos of the damaged areas to add to this review but was too wrapped up in arguing with the manager to do so. About 2 weeks later I get a message on Yelp from Carlos C. and I quote "I think so you just looking for attention , wasting my time and yelp comunity" My response: You might try rereading your messages a few times before hitting the send button. It took a while before I could decipher it. The negative Yelp review was my EXACT experience at your dealership. There was no embellishment, exaggeration, or seeking of attention that you speak of. If your sales staff, managers, and mechanics at John Elway's Crown Toyota in Ontario, were better trained in customer service you wouldn't get any negative reviews. You had the EXACT Ford Mustang that we were looking for and we were ready to purchase if it was the right car. I found a bunch of flaws with the car and pointed them out, we were willing to put up issues but instead of acknowledging the problems, your salesman and manager flat out denied them and made a bunch of excuses to convince us to buy. Here are a few tips that would save you a bunch of headaches in the future. 1) If you're buying used cars from the Manheim Auction, spend a little extra time going through their inspection report and pay attention to the flaws. They're pretty thorough and it'll save you headaches down the line. 2) If you're flipping trade-in's it's probably best to decline the beaters or just send it straight to the auctions versus selling them on the lot 3) Your mechanics are busy BUT details are important. They did the standard maintenance on the car, but how do they overlook 2 missing mufflers? LOL What if they missed safety features that were missing? You open up the dealership to liability and litigation. 3) Your sales guys need better training. If a customer has issues with a car, simply acknowledge the problem and offer them another alternative. If they decline....LET IT GO! Denying obvious issues only brings up mistrust and a difficult sales process. Also a clean Carfax report isn't always strong selling point and the salespeople need better material versus repeating the same thing over and over again. It's like forcing a girl to date you when she's not interested.....if you act weird, lie, and chase they'll run. This same principle applies to potential customers. 4) Your manager needs additional training. He's there to help the sales guys move inventory, solve problems, and take care of customer issues. It doesn't help the sales process if the manager denies the obvious issues with the car. The manager said....and I quote "I deal with cars all day, I don't see anything wrong with the car, it's never been repainted, Ford doesn't always have the best paint job, we have fixed pricing and it's aggressively priced, just because you pointed out a few things doesn't mean we're going to lower the price." There was nothing positive about anything he said. How is that going to help the sales process? 5) All of your sales staff needs additional training in ALL AREAS of communication with clients. You're not going to increase sales or win over disgruntled clients by ignoring their concerns or sending inappropriate condescending messages via Yelp. Thank you again for reading my review on Yelp and taking the time to message me. I hope you have a good weekend with lots of sales and finish strong before the end of the year! More

Vanessa is AWESOME! I love this place and the service Vanessa and her team give! I've never felt taken advantage of. Vanessa has always explained everything thoroughly. I love this place and the service Vanessa and her team give! I've never felt taken advantage of. Vanessa has always explained everything thoroughly. More

Anjum is best. Very knowledgeable and experience. Best dealer and excellent customer support Sales and finance manager is very cooperative and friendly atmosphere. Best deal in Toyota Camry compare Best dealer and excellent customer support Sales and finance manager is very cooperative and friendly atmosphere. Best deal in Toyota Camry compare to other dealer. More

Excellent Service We have been doing business with this dealer for seven years. Their service and professionalism is excellent. We have never had to endure high pressur We have been doing business with this dealer for seven years. Their service and professionalism is excellent. We have never had to endure high pressure sales tactics and the cost of repairs has been reasonable. More

Exceptional Ramon Cervantes was absolutely great. When we first arrived we were unsure about purchasing a car here. While many salesmen sometimes don’t like to wa Ramon Cervantes was absolutely great. When we first arrived we were unsure about purchasing a car here. While many salesmen sometimes don’t like to waste their time when you look uncertain about purchasing or you just say “we’re just browsing”, Ramon did not, and he patiently accompanied us the hours that we were here. He was extremely patient and neither I nor my parents felt rushed or pressured at any point. He made sure our needs were met and went above and beyond to make sure my parents got the exact car the exact way they wanted it. This dealer didn’t have the exact car my parents wanted (color, trim, interior) but Ramon looked around and found it and personally drove it to the dealer himself rather than try to get us to agree to something different than what they wanted. My parents absolutley loved him, his service, his character, and his honesty. 10/10 recommend him! Thank you for the exceptionally great experience Ramon! More

Great Service and Experience Very knowledgeable and always explain any repairs in detail. Always available on my the werkends. Very easy to reach for any concerns. Most honest ser Very knowledgeable and always explain any repairs in detail. Always available on my the werkends. Very easy to reach for any concerns. Most honest service advisor in Crown Toyota. More

We prayed for a swift and pleasant purchase, Our prayers wer Great team work, we will be family for a very long time. Their communication and assistance with knowledge of the vehicle brought a level of trust. T Great team work, we will be family for a very long time. Their communication and assistance with knowledge of the vehicle brought a level of trust. The follow up call was a nice touch of service brought back with a relationship that will last. Thank you all More

Happy Everyone is courteous and make you feel important when addressing clients I have been going there for 9 years and if I had issues they were immediate Everyone is courteous and make you feel important when addressing clients I have been going there for 9 years and if I had issues they were immediately taken care of More

Sales great! Finance, very deceiving! Stay away!! On the Sales side of things Jose and Steve are great. But my finance guy JJ was very deceiving, dreadful and the reason I will never go back to the de On the Sales side of things Jose and Steve are great. But my finance guy JJ was very deceiving, dreadful and the reason I will never go back to the dealership or ever recommend this dealership! The finance department tried to manipulate a three year service contract into a seven-year hundred thousand mile service contract! Basically, he tried to tell me it was a seven-year hundred thousand mile service contract but it ended and 2020! This guy is full of crap and I plan on reporting him to the city, the consumer advocacy board, and to the state. Disgusting service from finance I will never again uses dealership because of them and I will be posting on Google and yelp this review also More

Great salesman. Listen carefully when admin talk warranties I have always been very skeptical of used car sales people because of prior poor experiences. But my experience with Crown Toyota was a pleasant surp I have always been very skeptical of used car sales people because of prior poor experiences. But my experience with Crown Toyota was a pleasant surprise. As I walked up to the dealership, I was flooded by a sea of cars which was intimidating. My dad and I were approached by the Eric who showed us several models of cars in our price range. Eric was friendly, patient, and very knowledgeable about the vehicle we were looking at. There was no pressure and no haggling. My car was missing floor mats and a cargo cover but Eric went out of his way to provide them for me at no extra charge. Very professional. If you are in the market for a car, be sure to ask for Eric. More