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John Elway's Crown Toyota

Ontario, CA

4.8
1,542 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,542 reviews

January 09, 2018

Toyota Corolla IM Hatchback I bought the IM Hatchback right off the showroom floor. The experience was excellent. All personnel at Crown Toyota were helpful and friendly. Detail More

by Robert in La Verne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Narmeen Khalil, Pete Arguepa and Derrick , Dan Rogers
Jan 09, 2018 -

John Elway's Crown Toyota responded

Hi Robert, Congrats on your Corolla iM and welcome to the John Elway's Crown Toyota Family. It's a team effort here and we're so pleased to see that our team worked hard to ensure you received the best service possible. We hope your new Toyota is treating you well and we're looking forward to seeing you here at your first service visit. Take care!! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

January 06, 2018

Great service and on time. Bob Reaver has been helping me maintain my car everytime I bring it in. He is always friendly, courteous, and professional. I reccomend him to anyone More

by Michael J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Reaver
Jan 08, 2018 -

John Elway's Crown Toyota responded

Hi Michael, We love having Bob on our team and we're so pleased to see he goes above and beyond each time you bring your vehicle in for service. We'll be sure to share this with Bob and our team and we'll see you at your next service visit!!! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

January 04, 2018

Taylor's the best!! Taylor took me in last minute as a walk-in despite they being booked and were not accepting scheduled appointments. He even beat the price from a comp More

by ronc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kon Baur, Taylor Murphy
Jan 05, 2018 -

John Elway's Crown Toyota responded

Hi Ron, It's a pleasure to see that Taylor accommodated you and provided you with a quality service experience. We appreciate you choosing us here and we hope to provide you with the same high-level of service in the near future. Take care! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

January 04, 2018

Great customer service Tyler is great! Always keeps me updated during my visits and gets me in and out as fast as possible. I always schedule my appointments online and make More

by Mareezy909
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Payne
Jan 05, 2018 -

John Elway's Crown Toyota responded

Tyler is a great asset to us here and always making sure customers are taken care of. We'll be sure to share this with him and our team and please let us or Tyler know should you need anything. Here to help. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

January 01, 2018

Tamer Gerges (sales) / August 2017 / Tacoma Sport (Black) Tamer Gerges ['pre-owned' salesman] treated my wife and I perfectly... professionally. Every effort to accommodate our buying experience was exceeded More

by Tim Charland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
STEVE SUSSMAN (Sales Director) clenched it with the numbers / No B.S. / No hard sales pitch / VERY FAIR, Tamer Gerges
Jan 02, 2018 -

John Elway's Crown Toyota responded

Hi Tim, Congrats on your new Tacoma and welcome to the John Elway's Crown Toyota Family! We're so happy that you had a great experience and Tamer helped you get into the truck you deserve. Glad it's treating you well and we look forward to serving you again in the future! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

December 31, 2017

We always received a good service from Vanessa Ramirez. We always receive wonderful and attentive service from all staff, and especially from Vanessa Ramirez, who is our service adviser. She has been helpin More

by Daysi Perez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa Ramirez
Jan 02, 2018 -

John Elway's Crown Toyota responded

Hi Daysi, We take great pride in providing quality service and it's a pleasure to see that our team provides just that. Thanks for choosing us here and please let us know if you ever need anything. Always here to help. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

December 30, 2017

THANK YOU, KON BAUR!!! I cannot say enough positive comments about CROWN TOYOTA and KON BAUR.. I am on my 4th Toyota (3 purchased from CROWN), and KON BAUR has been my servi More

by seal beach senior
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kon Baur
Jan 02, 2018 -

John Elway's Crown Toyota responded

Thank you so much for your loyalty to us here!!! We love having you as a member of our John Elway's Crown Toyota Family and look forward to many more years together. See you at your next service visit!!! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

December 27, 2017

Awesome I had theeee most AMAZING experience as a first-time car buyer! Gabriel made it all worth it and put my anxiety at so much ease! I will definatelty More

by Columbia30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel, Ron Kilpatrick
Dec 28, 2017 -

John Elway's Crown Toyota responded

Wow! We're ecstatic to see that your first car-buying experience was a great one. Welcome to the John Elway's Crown Toyota Family and please let us or Gabriel know should you need anything. Always here to help!!! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

December 14, 2017

Chris was awesome!! Chris was very professional and personable. He took very good care of me and my vehicle! My Tacoma has a recall so he put me in a rental car and cover More

by Hblowers1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Osgood
Dec 14, 2017 -

John Elway's Crown Toyota responded

Chris is an outstanding asset to us here and always making sure customers receive the best service possible. We're very pleased to see that he took great care of you and your Tacoma and got you in and out in a timely manner. Thanks so much for choosing us here and please feel free to let us or Chris know should you ever need anything! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

December 10, 2017

Smooth Transaction Daniel Romero my Sales Associate was very helpful and knowledgeable with all my questions. He made my purchasing a 2018 4 Runner very smooth. I highly More

by 4RunnerTRDOffRoad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Romero, Kai T.
Dec 11, 2017 -

John Elway's Crown Toyota responded

Congrats on your new 4Runner and welcome to the John Elway's Crown Toyota Family! It's an amazing SUV that we know you'll love driving for years to come. Thanks for this awesome review and please let us or Daniel know if you have any questions! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

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