John Elway's Crown Toyota

Maintenance Been to other dealers....one that said keys are in the car but the doors were locked and anyone with a Prius can tell you can’t lock that car with the Been to other dealers....one that said keys are in the car but the doors were locked and anyone with a Prius can tell you can’t lock that car with the key inside but they insisted they were right and told someone there ....show him how to open the door.... like I’m an idiot. That’s one reason I go to John Elway Toyota. Respect goes a long way. More

Worst Experience Ever I had my car towed in because it wouldn’t start... They ran a Diagnostic .. called me on the phone and told me that I needed a new starter and a start I had my car towed in because it wouldn’t start... They ran a Diagnostic .. called me on the phone and told me that I needed a new starter and a starter relay and it was $743... I said ok I need my car to work so go ahead and install it... When my car was ready I got another phone call stating that my car was ready it was running and ready to go.. The Person On The Phone asked me .. have you noticed you have a knock when you start the engine... I said no Ive never heard a knock, I don’t know what that even means, he said well you just have to make sure you keep oil in it and every should be fine.. I said ok the dealership service closed at 5, I got there at 4:30... stood in line Paid the $743 and got my car at about 4:52... I got 1/2 a mile down the street and my car shut off.. I tired to start the car again, it would not start and the engine started smoking... I had my car towed back to the dealership the same day... the service department was closed at that time so I had to wait until Monday to talk to someone about what was going on with my car... Long Story Short.. On Monday They gave me a rental car and by Tuesday they told me that my engine had seized and it would cost me $6500 to have it replaced.... I Feel With every fiber of my being that they knew I needed a new engine when they initially ran their diagnostic but didn’t tell me... They were completely dishonest with me From The Beginning... I Feel Scamed, Taken Advantage Of And Really Hurt By their actions... I thought I was doing the best thing I could by taking it to an actual Toyota dealership versus a regular body shop... But I was left with my car in worse condition then when I brought it in, and I’m out $743. Their solution was for me to buy a new car from them... Yeah right, My advice unless you have a Factory warranty on your car, Take It somewhere else to get fixed More

Refreshingly pleased The finest, authentic quality people and service. I was caught off guard by the genuine people I experienced at this dealership. They were organized, The finest, authentic quality people and service. I was caught off guard by the genuine people I experienced at this dealership. They were organized, professional and you could tell they cared about your repair. I was recommended by a friend and I would highly recommend them to you. They found my problem, fixed it, and kept me well informed through the process. More

2018 Camry XSE I was in the market for a 18 Camry XSE with special options as my first car purchase. At the dealer, I was helped by Steve Khaled. Steve is really fri I was in the market for a 18 Camry XSE with special options as my first car purchase. At the dealer, I was helped by Steve Khaled. Steve is really friendly, communicative, and easy to work with. He worked very hard to hold the car since there weren’t any vehicle on the lot or in the entire SoCal that has exactly the features that I wanted. He made sure the whole process went smoothly and everybody walked out happy with the deal. Great experience! More

Amazing Service Team My service Manager is Emilienne, and she’s just amazing. Very nice and honest, makes you comfortable dealing with her. And the Manager Anthony is als My service Manager is Emilienne, and she’s just amazing. Very nice and honest, makes you comfortable dealing with her. And the Manager Anthony is also amazing, he takes the time to greet customers, making you feel welcomed and appreciated. The price is higher than regular auto shop, BUT you get honest and guaranteed work, with impeccable service. More

KON BAUR is the BEST! 4th Toyota and never missed a service Kon has ALWAYS been helpful with scheduling appointments and doing outstanding work. I am a senior and need to have trustworthy care of my vehicle, an Kon has ALWAYS been helpful with scheduling appointments and doing outstanding work. I am a senior and need to have trustworthy care of my vehicle, and Kon provides that. Thank you, Kon! More

Best Toyota Service Center in Southern California My Toyota always goes here and Emily is one of the best service writers I have ever met. She is always professional and courteous and always knows jus My Toyota always goes here and Emily is one of the best service writers I have ever met. She is always professional and courteous and always knows just what my car needs. She always gets me my car back on time and always takes care of my vehicle like it was her own. Next time your service light goes on don’t walk but run to John Elways Crown Toyota. More

Outstanding Service I bought my car at Crown over 8 years ago and have never gone anywhere else to have it serviced. Excellent customer service and Vanessa is absolutely I bought my car at Crown over 8 years ago and have never gone anywhere else to have it serviced. Excellent customer service and Vanessa is absolutely outstanding as my service advisor. I also want to mention that all the staff that works in the cafe do a fantastic job. The food is excellent. I always look forward to having breakfast while my car is in for service. Keep up the good work! More

Anything and Everything I come by here for anything I find wrong with my truck, down to the simple routine maintenance. My time is valued here and the employees are very frie I come by here for anything I find wrong with my truck, down to the simple routine maintenance. My time is valued here and the employees are very friendly. Everything get done in a timely matter and you are given constant updates, never been left wondering. Taylor always has outstanding service and is a pleasure to work with. More

Outstanding Service Advisor Cory Anderson has been my service advisor since purchasing my vehicle at John Elway's Crown Toyota, in 2008. In the past ten years his demeanor has a Cory Anderson has been my service advisor since purchasing my vehicle at John Elway's Crown Toyota, in 2008. In the past ten years his demeanor has always been polite, professional, and knowledgeable. He follows through when he says he’s going to call…he calls! Most importantly he is honest and will never oversell. Cory has been such a pleasure to work with. I look forward too many more years of working with him! More