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John Elway's Crown Toyota

Ontario, CA

4.8
1,542 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,542 reviews

June 15, 2018

Service on much rav Fully satisfied with my car and I’m glad it was all fixed up thanks to the help of Andrew he made my experiences so smooth and quick More

by Cassie3205
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Cortez
Jun 15, 2018 -

John Elway's Crown Toyota responded

We work hard to provide our customers with a fantastic service experience, and hearing feedback like yours is why we do it! We look forward to serving you again and thank you for visiting John Elway's Crown Toyota! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

June 11, 2018

Dashboard and visor replacement as they are defective Juanita Moran, the representative, was very helpful. She kept me updated on the status of my car. I was satisfied with her service. The only thing I w More

by Chula007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juanita Moran
Jun 12, 2018 -

John Elway's Crown Toyota responded

We're pleased to see that Juanita provided you with the quality service you deserve. Should you like to discuss the replacement of the passenger visor, please feel free to contact me. I'm here to help. Regards, Tom Ryan Service Manager 909.390.9700 ext. 1278

June 09, 2018

Wasted a lot of time We went for a service on this location @12:28pm 9th of June 2018 and ask the service advisor named Andrew Cortez for an engine filter to be replaced. More

by Joystick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Cortez
Jun 11, 2018 -

John Elway's Crown Toyota responded

We understand your time is valuable, which is why we're so disappointed to read this. I'd like to learn much more about what transpired, so we can make sure this doesn't happen again. Please contact me when you have a moment so we can discuss this further. I hope to hear from you. Regards, Tom Ryan Service Manager 909.390.9700 ext. 1278

June 05, 2018

service was done in a timely manner. I have been going to Crown for some time now. Most of the time the wait is way longer than I had been told and I always make an appointment. More

by Isabel6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Anderson
Jun 06, 2018 -

John Elway's Crown Toyota responded

Hi Isabel, Thank you for your patience. We appreciate your feedback and we'll be working hard to make sure future visits are completed in a more timely manner. Look forward to serving you again soon. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

May 31, 2018

Always get great service I have worked with Josh Reece and then Emilienne Figg in the Service Department. Always get great, personalized service at reasonable rate. I apprecia More

by Maggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emilienne Figg
May 31, 2018 -

John Elway's Crown Toyota responded

Hi Maggie, It gives us so much pride knowing that Josh and Emilienne go the extra mile to give you the service experience you deserve every time you come in. Thank you so much for your business and we encourage you to stop by or give us a call with any questions that you might have. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

May 29, 2018

Great experiences before and after purchases... This dealership has perfected the quick and easy deal; while some paperwork and the warranty offer session is inevitable, the process is generally qui More

by Jkf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Gatchalian (Sales), Narmeen Khalil (Finance)
May 29, 2018 -

John Elway's Crown Toyota responded

It's wonderful to hear that you were impressed with everything from the sales to the service. Learning of our customers' satisfying experiences makes us so happy and we look forward to serving you for many years to come! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

May 23, 2018

Love service and sale person Eric is the best service. every time I went there if I got his service my car never have problem and I feel so trust him if i get his service but I More

by Sarintorn 1216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric chase
May 23, 2018 -

John Elway's Crown Toyota responded

So happy to see Eric provides you with the service you deserve. Contact us the next time you schedule an appointment and we'll do our best to make sure you're paired up with him. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

May 10, 2018

Service I have purchased both my new Toyota Rav 4s from Crown Toyota. One in '02, the other in '11. It is a great car. My service rep. is Cory Anderson. H More

by Kat9
Recommend Dealer
Yes
Employees Worked With
Cory Anderson
May 10, 2018 -

John Elway's Crown Toyota responded

Your loyalty has not gone unnoticed and we love having you as a valued member of our family! It's a team effort and we are pleased to see that our team always takes such great care of you. Thank you for this quality review and we hope to see you again. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

May 05, 2018

My experience was excellent ! My sales person Dan Rogers and George Lascano my finance person were very personable and easy to work with. It was a pleasure to have them helping in More

by David Unzueta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Lascano, Dan Rogers, Cory Anderson
May 07, 2018 -

John Elway's Crown Toyota responded

Hi David, We are more than thrilled to hear that our team was able to provide you with the 5-star experience you deserve. If you ever need anything from us, please don't hesitate to let us know! Congrats on your new Tacoma! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

May 01, 2018

Good place for car shopping and services I regularly taking my both TOYOTA made cars to John Elway's Crown Toyota for services and have purchased new cars from them twice. Just recently I h More

by surenhov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fayaz Hussainian, Michael Devine
May 02, 2018 -

John Elway's Crown Toyota responded

It's great to know that our staff always gives you the car-buying and service experience you're looking for! Thank you so much for choosing us, and please stop by in the future to let us know how your new RAV4 is treating you! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

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