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John Elway's Crown Toyota

Ontario, CA

4.8
1,542 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,542 reviews

May 19, 2019

Extremely Happy! Cal was great! He new what I wanted and found it. Buying a car is not always an easy process. Cal definitely made the process go smoothly and quick More

by Ravagirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cal (Fleet)
May 20, 2019 -

John Elway's Crown Toyota responded

Thank you for both this review and your business. Cal is an all-star and is constantly going above and beyond to ensure that our customers receive the world-class service that they deserve. You're family now, so please feel free to let us know if you ever need anything. See you next time! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

May 18, 2019

Service I love getting my service done here. They are pretty on point with the estimated time your vehicle will be ready. Even though shuttle service is avail More

by Axel-Tacoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan, Michael Breicha
May 20, 2019 -

John Elway's Crown Toyota responded

Your 5-Star Review is much appreciated! We work incredibly hard to provide our customers with an amazing car-service experience, and hearing feedback like yours is why we do it! You know you're always welcome to come back to see us anytime you want! Thanks so much again! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

April 09, 2019

Phenomenal!!! The best used cars lot. Everyone was so helpful and efficient! I would definitely recommend this dealership to everyone. We are an entirely a Toyota f More

by Macias123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paxton Gagnet, mike breicha
Apr 10, 2019 -

John Elway's Crown Toyota responded

Thank you for this stellar review! It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. Feel free to call or stop by if there is anything else we can do for you. Take care! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

March 30, 2019

Fast, friendly Got an appointment when I wanted it, fast service, nice waiting area, Kon was friendly, informative and amazing! I will definitely be returning for my More

by Robinr46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kon Baur
Apr 01, 2019 -

John Elway's Crown Toyota responded

Hi Robin, Your review is why we do what we do. Thank you so much for reaching out to us. We want nothing but the best for our customers and we're so happy you had such a great experience with us! Feel free to contact us with any questions or comments that you might have in the future! Once again, we appreciate you and your time! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

March 10, 2019

Oil change visit I noticed that there has been major improvement in wait times. Arriving I didn’t have to wait at all in my car to be helped as I have in the past. I a More

by mvaladez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember who helped me but he was great. Service appt 3/4/19 at 5pm
Mar 11, 2019 -

John Elway's Crown Toyota responded

Your satisfaction means everything to us. Thank you so much for your awesome review. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. If you ever need anything, feel free to stop by and see us again! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

March 06, 2019

6 month Service 6 months ago we purchased our 4 runner. That was a great experience and the service was a good experience. Very crowded though had to wait to get a se More

by Nanm46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Vargas
Mar 06, 2019 -

John Elway's Crown Toyota responded

Thank you so much for the positive feedback. It’s a great pleasure to hear that our team was able to get you into the car that you deserve. Feel free to contact us with any questions or comments that you might have in the future! Once again, we appreciate you and your time! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

February 26, 2019

Awesome Dealer! This is the best dealership! The staff is kind and helpful and service dept is fast! Every time I visit I leave even happier with this location! Crown More

by Meg Star
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Anderson, Chris Osgood
Feb 27, 2019 -

John Elway's Crown Toyota responded

Hi Meg, Thank you for writing this fantastic review! The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received. We appreciate your business and we can't wait to see you again soon! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

February 19, 2019

Best Service Center Tyler is one of a kind! Always available, Honest and up front. Wouldn't consider using anyone else. If you're looking to buy a Toyota, Vince Foglia w More

by kathyhoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Foglia, Tyler Payne
Feb 20, 2019 -

John Elway's Crown Toyota responded

Hi Kathy, We can’t thank you enough for your positive review! We strive to provide our customers with an experience they can't receive anywhere else and we're so proud that Tyler and Vince provided just that to you. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

February 13, 2019

Vehicle Service Review The service with Tyler Payne is truly exceptional. Especially he always treat us like part of a family and explains what needs to be done in detail. R More

by jchih212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Payne
Feb 14, 2019 -

John Elway's Crown Toyota responded

Your review is why we do what we do. We couldn't be happier to see that Tyler went above and beyond to provide you with a quality experience. If you ever need anything, feel free to stop by and see us again! Thanks so much! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

February 04, 2019

Maintenace My husband baought a certified Tundra that was very well maintained and it served him well and never had major problems. Later when we needed another More

by Nice123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can’t remember the names. Pls check my records. Sorry
Feb 04, 2019 -

John Elway's Crown Toyota responded

We want to thank you for taking the time to leave us a positive review. Your support is greatly appreciated! Our sales and finance team work hard to keep our customers completely satisfied. We understand that buying a car is an important decision and we are honored that you chose John Elway's Crown Toyota. Please feel free to contact us if you have any questions about your new purchase. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

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