John Elway's Crown Toyota
Ontario, CA
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It took 5 hours after I selected my car with no updates. Salesman said someone didn’t come in today. The last hour the finance guy said he just got the paperwork and blamed the sales person for the delay. Salesman said someone didn’t come in today. The last hour the finance guy said he just got the paperwork and blamed the sales person for the delay. I was exhausted hungry and not really happy with the wait time or excuses. When I picked my car up the next day I scheduled a time I would be there but once I arrived I was told I had to wait another 20 minutes so they could fill the car with gas and wash it . Customer service needs improvement. More
Great service advisor and techs. Fast and efficient experts. Took in my 4Runner TRDpro for its 35k, did a video inspection of my vehicle and found no issues. Proceded to perform a mi Fast and efficient experts. Took in my 4Runner TRDpro for its 35k, did a video inspection of my vehicle and found no issues. Proceded to perform a minor service. Excellent!!! More
Great service! This was the first time buying a car at this location. Justin was our salesman, very professional and treated us very well. Definitely recommend him This was the first time buying a car at this location. Justin was our salesman, very professional and treated us very well. Definitely recommend him and this dealership. Thank you Justin More
I had a great experience with this dealership, especially thanks to Jacob Santos. He went above and beyond to assist us with everything we needed. He guided us through every step of the process and took the thanks to Jacob Santos. He went above and beyond to assist us with everything we needed. He guided us through every step of the process and took the time to clearly explain how everything works with our new Toyota RAV4 and stay really late to work with us until 10:00 pm. Although the dealership is quite a distance from us, the savings and level of service made it well worth the trip. I highly recommend buying from this dealership. They appear to be honest and transparent with their pricing—there were no surprise add-on packages like at many other dealerships. I believe all dealerships should adopt upfront pricing, where everything included with the car is reflected in the advertised price or the prices. This would help avoid confusion and save time for customers. I am glad I got the car from this dealer and would recommend it to anyone who need to buy used/new car. More




