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John Elway's Crown Toyota

Ontario, CA

4.9
1,803 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,803 reviews

November 12, 2025

It took 5 hours after I selected my car with no updates. Salesman said someone didn’t come in today. The last hour the finance guy said he just got the paperwork and blamed the sales person for the delay. More

by KJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khamin
Nov 12, 2025 -

John Elway's Crown Toyota responded

We apologize for the delays and miscommunication you experienced at Crown Toyota. We are actively working on improving our process. Thank you for sharing this feedback, and if there's anything we can do to support you at this time, please feel free to reach out directly. Thank you, Customer Experience Management - customerexperience@swickard.com

November 11, 2025

The greatest place to shop for a vehicle and from the floor to the service center very pleased. More

by jimenezbob90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Osgood
Nov 12, 2025 -

John Elway's Crown Toyota responded

Bob, thank you for the great review. We look forward to seeing you again at Crown Toyota! Thank You, Customer Experience Management customerexperience@swickard.com

Nov 12, 2025 -

jimenezbob90 responded

You’re more then welcome! Such a wonderful place to have been able to buy our vehicles from. This is number 3 in our Toyota family purchases.

November 11, 2025

Good service employees were very helpful in answering my questions. Got a good deal on my Toyota 4Runner. More

by Rigo220
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo
Nov 12, 2025 -

John Elway's Crown Toyota responded

Hi Rigo! We're pleased to hear our team was helpful and ensured you got a great deal on your Toyota 4Runner. Thank you for choosing Crown Toyota! Thank You, Customer Experience Management customerexperience@swickard.com

November 11, 2025

Great service advisor and techs. Fast and efficient experts. Took in my 4Runner TRDpro for its 35k, did a video inspection of my vehicle and found no issues. Proceded to perform a mi More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Valdez, Jeff Wade, Vanessa Ramirez, Run Lunsford, Tony Mendibles, Danny Zendejas
Nov 12, 2025 -

John Elway's Crown Toyota responded

Thanks for sharing your experience! We’re pleased that our team was thorough and efficient. We look forward to assisting you in the future at Crown Toyota! Thank You, Customer Experience Management customerexperience@swickard.com

November 09, 2025

Clean large dealership with plenty of options to choose from and plenty of staff to help get your new car More

by brandon682
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew
Nov 10, 2025 -

John Elway's Crown Toyota responded

Hi Brandon, thank you for choosing Crown Toyota and sharing your experience. We hope to see you in the future! Thank You, Customer Experience Management customerexperience@swickard.com

November 09, 2025

Service was good as usual. Always take my car here and it had been getting faster for completion time. More

by jennaespinosa95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Nov 10, 2025 -

John Elway's Crown Toyota responded

We’re grateful for your continued trust in Crown Toyota and are pleased to hear the service time has improved. See you next time, Jenna! Thank You, Customer Experience Management customerexperience@swickard.com

November 09, 2025

Blake was great! Friendly professional and took care of my car. Toyota is a great place! More

by Jnutgrass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Nov 11, 2025 -

John Elway's Crown Toyota responded

We are thrilled to hear that you had a positive experience with Blake. We appreciate your support here at Crown Toyota. Thank you, Customer Experience Management - customerexperience@swickard.com

November 07, 2025

Great service! This was the first time buying a car at this location. Justin was our salesman, very professional and treated us very well. Definitely recommend him More

by victor1507
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin
Nov 07, 2025 -

John Elway's Crown Toyota responded

Victor, we're pleased to hear Justin provided such a seamless car buying experience. Thank you for choosing Crown Toyota and sharing your feedback. Enjoy your new ride! Thank You, Customer Experience Management customerexperience@swickard.com

November 05, 2025

I had a great experience with this dealership, especially thanks to Jacob Santos. He went above and beyond to assist us with everything we needed. He guided us through every step of the process and took the More

by LP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Santos
Nov 06, 2025 -

John Elway's Crown Toyota responded

Thank you for sharing your kind feedback about Jacob and the team, LP! We appreciate your support and look forward to seeing you again at Crown Toyota. Enjoy your new Toyota RAV4! Thank You, Customer Experience Management customerexperience@swickard.com

November 04, 2025

Juan Espinoza was great, and the dealership as well. A seamless and very smooth transaction. I am very pleased overall. More

by bware313
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Espinoza
Nov 04, 2025 -

John Elway's Crown Toyota responded

We are pleased to see you had such a seamless experience with Juan and the team! Thank you for choosing Crown Toyota. Thank You, Customer Experience Management customerexperience@swickard.com

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