John Elway's Crown Toyota

If you own a Toyota please be aware of their money grab service recommendations! Here is my scenario: - I own a Toyota Tundra 2016 110k - 100k maintenance done Dec with new spark plugs, transfer case service recommendations! Here is my scenario: - I own a Toyota Tundra 2016 110k - 100k maintenance done Dec with new spark plugs, transfer case fuid, differential fluid, transmission fluid, radiator fluid, engine oil, air and cabin filter all replaced. I came to John Elway’s for an oil yesterday, I had not been to here for service since maybe my 50k routine maintenance. However, they are close to my office so I can drop it and catch a ride to work business as usual. Yesterday as I am sitting on the drive line discussing my my needs the John Elway service writer proceeds to up sale me a service I have never heard of before. “Since you haven't been here for a while, we need to complete a SAFETY INSPECTION before we can perform the oils chance service.” Another side piece for the readers, I sold Toyotas for 10yrs and I am very loyal to the brand, I believe Toyota's are truly well-built vehicles. With that in mind you can imagine how surprised I was by this information so I proceeded to ask WHY???? Service writer said “ It's policy for older Toyotas” so giggled a bit and said ok how much more will this service add to the oil change cost? John Elway’s service writer “its a $250.00 inspection to ensure your drain bolt is not stripped”! Folks I was so disappointed at a dealer to try to rob their patrons like this! Whoever reads this PLEASE OPEN YOUR RECOMENDED SERVICE BOOKLET and tell this clowns all you need is what @toyotamotor recommends. As for me, I will not be bringing in my Tundra or Highlander here for service. Highway robbery at their service department! More

Troy Botts has done an excellent job. I really like his service. I rate him 5 stars in term of performance. I really like his service. I rate him 5 stars in term of performance. More

Very helpful and nice, had the car out about 30 minutes earlier than expected. Would definitely go see him again. earlier than expected. Would definitely go see him again. More

I want to thank tommy wu and jimmy barela for the excellent customer service and experience on purchasing my new 2021 Toyota Avalon hybrid limited excellent customer service and experience on purchasing my new 2021 Toyota Avalon hybrid limited More

Manger with no patients or understanding, very pushy and not willing ne in text msg not willing ne in text msg More

Worst dealership I have dealt with. The only helpful people were the ladies at the front but everyone else either brushed me off or completely ignore my issue. Especially the guy at sal The only helpful people were the ladies at the front but everyone else either brushed me off or completely ignore my issue. Especially the guy at sales department (or the guy who answers the phone when you call this dealership, I couldn’t get his name because he would ignore my questions) but he did not care about anything at all. More

Pulled in at 12:30 the day after Christmas for service on our Prius Prime. Was told that it would be done around 3 and that our service advisor would send update text messages. Never received an update and our Prius Prime. Was told that it would be done around 3 and that our service advisor would send update text messages. Never received an update and at 3 we asked for a status on our car only to be told that the car was never in queue and was not worked on due to a computer glitch. Our time was not respected. Never again! More

Service was excellent. Tommy was so nice and helpful. It’s the best dealer I have ever been too! I will continue to buy Toyota cause of there customer service!! It’s the best dealer I have ever been too! I will continue to buy Toyota cause of there customer service!! More

Great service thank you Mohammed Hammad for making the buying process super easy love my new car. I definitely recommend this dealership they give great pricing and no mark ups like others I've been too, buying process super easy love my new car. I definitely recommend this dealership they give great pricing and no mark ups like others I've been too, no wonder this is my 3rd toyota I've bought from here :) More