
John Elway's Crown Toyota
Ontario, CA
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We've been dealing with Jeff Wade for over 20 years and each time our service has been 5 stars. We recommend Jeff to all are friends and family. Everyone is friendly and courteous at the Crown Toyota. each time our service has been 5 stars. We recommend Jeff to all are friends and family. Everyone is friendly and courteous at the Crown Toyota. More
Your staff is always helpful and friendly. The coffee and water are appreciated. One suggestion: please provide containers for the recycling. Those I asked said you don’t recycle. I am surpris The coffee and water are appreciated. One suggestion: please provide containers for the recycling. Those I asked said you don’t recycle. I am surprised considering all the metal, plastic, paper and cardboard you must use in your operation. Thanks for the opportunity to comment and for the great seevjce. More
They took advantage of my 91 year old father telling him because his car was considered high mileage when it only had 42k on it that he need all of this extra work done. It is a 2010 but he only drives may because his car was considered high mileage when it only had 42k on it that he need all of this extra work done. It is a 2010 but he only drives maybe 100 miles a month. He went in for an oil change only and ended up spending almost $500! Plus they could not give him a time as to when the car would be ready. He's just suppose to wait around all day! We will NOT be taking any of our cars back to that dealer. More
THANK YOU JOSE SOLIS for making our car buying a great experience! From test drive to purchase of our new 2022 Toyota RAV4 in Lunar Rock. A very positive experience. experience! From test drive to purchase of our new 2022 Toyota RAV4 in Lunar Rock. A very positive experience. More
The salesperson (Fayaz Hussainian) was absolutely great. For a salesman he just came off as a very humble person which goes a long way with me. He wasn’t cocky or arrogant like most salesman that try to sel For a salesman he just came off as a very humble person which goes a long way with me. He wasn’t cocky or arrogant like most salesman that try to sell you something that you don’t want. I told this gentleman what my situation was and what I want it and within three hours I was driving away with my first brand new car. Thank you Fayaz Hussainian. My experience was truly wounded full and easy. More
If you're considering selling a used car, do NOT waste your time with CarMax, Carvanna or any of the other 3rd party car companies - go straight to John Elway's Toyota and ask for Vince! Vince was very fa your time with CarMax, Carvanna or any of the other 3rd party car companies - go straight to John Elway's Toyota and ask for Vince! Vince was very fair with his pricing, up front and honest and has a great personality - made me feel at home and comfortable from my initial conversation with him. In addition to dealing with a true professional, the people behind the scenes took all of the hassle away in regards to the administrative portion of the sale. Working with Vince and the other individuals at JE Toyota, turned a stressful adventure into a pleasurable experience. I wasted too much time with the other 3rd party car purchasing companies and should have contacted Vince immediately - don't make the same mistake that I did, go straight to this dealership!!! More
I understand that there is a supply chain(s) issue that complicates getting the vehicle I desire but I do not believe that makes it OK to scam the customer with unwanted dealer provided accessories. Their complicates getting the vehicle I desire but I do not believe that makes it OK to scam the customer with unwanted dealer provided accessories. Their web site indicated the car I wanted was in stock; however, it was in transit. That was OK, I was willing to wait. In getting the final specifics on the vehicle there was a dealer added item, Ceramic Paint Protection. In a following e-mail the representative indicated I should add an additional $499.99 for 2 year dent removal service. I indicated I wanted neither of the add-ons and was told they are not optional. I understand getting accessories that are factory installed is what it is. Dealer additions should be optional. I find this to be unacceptable business practices. More
Best experience with a car dealer. Crown Toyota is upfront and honest with their one price approach. It was straight forward, in and out within a couple hours and did not feel pressure Crown Toyota is upfront and honest with their one price approach. It was straight forward, in and out within a couple hours and did not feel pressured or stressed at any point. I had the pleasure of working with Anjum from sales. He took the time to help me out as a walk in and secured the vehicle that i wanted. Ask for Anjum Raza when you stop in! Jimmy from finance was really funny and personable. I got exactly what I wanted. Thank you both. Anthony was also a great help at the beginning of my search. Shout out to Jose for also following up with me on some questions I had. More
These folks are precisely why people hate car salesman and car dealers. They lie. They cheat and they will waste your valuable time. I had been in contact with Vince Foglia who was acting as a liaison and car dealers. They lie. They cheat and they will waste your valuable time. I had been in contact with Vince Foglia who was acting as a liaison between myself and one of the owners of Crown Toyota who supposedly wanted to buy my Jeep 392 for his own personal vehicle. They offered me 84k and I spent an afternoon in a hot garage emptying out the vehicle. The following morning I drove an hour in heavy traffic to complete the sale as I already had a new Ford truck awaiting finalization of the Jeep sale. They originally offered me 85k for the Jeep but when Vince learned that I had removed a roof rack (valued at 500) he said that the so called owner wasn't happy and it changed the look of the vehicle. Then they said they'd only be willing to pay 84k, but it was a done deal at 84k and they were definitely a buyer at that price. After arriving I was greeted with attitude and was cursed at by Vince because he didn't like a joke I made about charging a grand for the owners manuals since they screwed me out of the original offer, trying to nickel and dime me down. He was very rude and said he'd walk away from this xxxxing deal right now. Awhile later he approached me and said he made a big mistake and didn't run some dates correctly in regard to the value and said there was no way he could pay 84k and then offered 79k. Bottom line is he is unprofessional, and dishonest. He not only inconvenienced me, but the poor guy that came in on his day off at Ford to finish the deal on the new truck I had worked out. Vince isn't one of the line salesman, he's a manager or general sales manager, I'm not sure which. But he's the guy that sets the standard for the other sales people and I have never witnessed such unprofessional behavior at a business. If you enjoy being lied to, jerked around and have the better part of your day wasted, then this dealer is for you. This isn't over and I have it in writing via text that we had a deal at the 84k. I'll be seeking legal counsel on this matter. The bottom line is once I arrived, they no longer wanted the Jeep, or, Vince simply didn't do his homework before making an offer. Really crappy that they'd waste peoples time and treat them so badly. More