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John Elway's Crown Toyota

Ontario, CA

4.7
1,237 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,237 reviews

August 13, 2024

We had a great experience buying a new car with Crown Toyota. Mr. Owen Fung was polite , patient, and professional. We were able to make our decision in a pressure free atmosphere and happy with the pr More

by Shinchao99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Owen Fung
Aug 13, 2024 -

John Elway's Crown Toyota responded

We're delighted to hear that the Crown Toyota team provided you with a pleasant car-buying experience! Enjoy the road in your new vehicle, and welcome to the Swickard family!

August 13, 2024

This is our fourth car we’ve purchased with Eli this past year. He always goes above and beyond to make our car buying experience easy and reliable. More

by deniserguez03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eli Palacios
Aug 14, 2024 -

John Elway's Crown Toyota responded

Denise, thank you for your continued trust in Eli and our team at Crown Toyota! We're delighted to hear that each experience has been smooth and reliable. Enjoy your new car!

August 13, 2024

The communication and professionalism was severely lacking, which is entirely unacceptable and made me feel undervalued. I received no status updates throughout the process. When I dropped off my vehi More

by abrahamlopez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego
Aug 14, 2024 -

John Elway's Crown Toyota responded

We sincerely apologize for the lack of communication and professionalism you experienced. This is not the level of service we strive to provide, and your feedback will help us improve. I was not able to locate your profile. However, if you can contact us, I will have our Leadership team reach out to you promptly. Thank you, Irving Ferreira - Service Manager - 909.390.9700 ext .6715

August 11, 2024

Excellent service and friendly employees good customer service. Juan was very good and attentive. Thanks More

by mariamendez99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Salazar, Vitaliy Ikhrata
Aug 12, 2024 -

John Elway's Crown Toyota responded

Thank you for the positive feedback, Maria! We're glad to hear Juan and our team at Crown Toyota provided excellent service. We appreciate your support!

August 11, 2024

We had a great experience at the dealership. Cal our salesperson was excellent. We definitely would shop for another Toyota there. More

by bfam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cal Conner
Aug 12, 2024 -

John Elway's Crown Toyota responded

Thank you for sharing your positive experience with Cal and the team at Crown Toyota! We're delighted to hear you'd consider us for future purchases. Enjoy your new ride!

August 11, 2024

Professional. Did not push options or unwanted come ons. Dan was very pleasant and courteous More

by KC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyryl, Dan Rogers
Aug 12, 2024 -

John Elway's Crown Toyota responded

We are glad to hear that Dan and the Crown Toyota team provided pressure-free service. Thank you for working with all of us at Crown Toyota!

August 10, 2024

Crown Toyota is my number one place to go especially when their prices are competitive with other repair shops. I was quoted $244 to replace a valve cover gasket. Since the price was about the same as my loc More

by slazalde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Merida
Aug 12, 2024 -

John Elway's Crown Toyota responded

We're delighted to hear that Crown Toyota is your top choice and that our competitive pricing met your expectations. Thank you for trusting us with your vehicle's repair needs!

August 10, 2024

I have bought to vehicles from Crown Toyota because of how good an experience I had the first time I did business with them. Because they aren’t a commission based dealership, you don’t have to deal with More

by Wesley Reed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Aguilar
Aug 12, 2024 -

John Elway's Crown Toyota responded

Wesley, it's fantastic to hear that Antonio and the team at Crown Toyota provided such a positive experience for you. We appreciate your continued trust and referrals! Enjoy your new vehicle!

August 10, 2024

Great dealership awesome friendly staff. Great customer service.Finance team awesome.No pressure to buy.Honest and friendly. More

by maishawilsom48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian
Aug 12, 2024 -

John Elway's Crown Toyota responded

Thanks for the fantastic feedback! We're delighted to hear that our team at Crown Toyota provided you with a great experience and excellent customer service. Enjoy your new vehicle!

August 10, 2024

Sales people payed attention to what I was looking for and wanted in my vehicle. Financing department work to find the best possible interest rate for my loan. Elias found an early return on a leased More

by Tom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias Farraj, John in financial department
Aug 12, 2024 -

John Elway's Crown Toyota responded

Tom, we're delighted to hear that Elias and the team at Crown Toyota were able to meet your needs and find you the perfect vehicle. Thanks for sharing your positive experience!

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